Delpaso Reviews 166

If I could award no stars I would.
Absolutely scammers, liars and thieves.
Booked through Easyjet who partner with them and charged a lot of extra money at the desk. Told to put a claim in with Easyjet to recover extra money.
Easyjet fobbed me off with more bs and lies.
Tried to claim I committed traffic violations in a different car to the one I rented.
Absolute scammers, and EasyJet are no better, they cover up for them, so they must get a cut from the scams.

Same as others: booked through Easyjet with my flight to Malaga, competitive with other providers and not cheaper, took out the full insurance, but at the desk they said my credit card having just an initial for first name meant I would have to fork out 330 euros more on top of the £360 I paid to Easyjet. What followed was a madness, they were happy to take my credit card without full first name for their scam extra, and told me I wasn't their customer, I was Easyjet's customer, so to call them. When i called Easyjet she said she would report it as a no-show. And nothing else to offer, in Spain during Easter Holy Week, five other families walking up and down the strip trying to find a car, one family paid £800 for a car on top of what they paid. Del Paso then refused to let me pay the extra 330 euros when I got desperate, said I had insulted them and it was a matter of their honour! They have zero honour, they are crooks and know exactly what they're doing. Easyjet and others need to drop this rogue company. Their cars are junk as well.

I got my own CDW in UK, about £20, much cheaper than anything they would try to sell you at the pick up desk. They didn’t like the fact that they couldn’t upsell me at the desk so then they demanded to see my International Driving Permit otherwise they said they couldn’t proceed with the rental. Suffice to say this would never have been a factor if I hadn’t refused their inflated charges. An absolute scam to extract more money from the customer. Don’t use them. I booked via Do You Spain, they weren’t interested in the least about the shady practice of the suppliers they worked with. Absolute shower.

I rented a car from 6 April 2026 til 13 April 2026 for € 87,40. I had a creditcard with sufficient funds to cover the My credit card has my initials and full last name. That turned out to be not enough. Could I have known, it was in the small print. My husband did have a credit card with the correct designation, full first name and last name. That was not allowed, because he had not made the reservation. In the end, I had to pay an additional amount of €140. What that was for was not clear. The receptionist's English was insufficient to make that clear. Turned out to be a kind of insurance after all. No deposit paid, but an insanely expensive insurance. Never again through Delpaso

AVOID AVOID AVOID !!!!! Del Paso Car Hire Malaga. ZERO STARS.

Rude, obnoxious, disgusting scammers !!!!
Booked and paid through EasyJet car hire service (no chance of reviewing who I was booking with) - never got the car and was called a Fing Ct by the lovely Lucas (vile man).
Gave passport, licence and credit card over to Lucas. He wanted €1,300 in case of damage. Lucas Attitude level - rude and unfriendly.
Can’t accept c/card because it had my initial not full name. Despite it all matching my licence and passport.
Pulled out a card with full name - don’t except AMEX. Lucas Attitude Level - rude, unfriendly and obnoxious.
Pulled out my Business Card with full name and Refused their extra insurance at €160(more than the car hire itself) and I had already covered my insurance in advance - card rejected ….. Now the fun begins !!!
As all this is going on the family next to us is having the same issues ….. and my wife is making me aware of the reviews !!
We hit a stale mate so ask for full refund - NO - take it up with agent (Easyjet) - I walk away to leave and sort a car from elsewhere and I hear the guy from the family next to me say to Lucas - “What did you say”, I turned and asked him what Lucas had said - “Fing Ct” I was Told - I approached the lovely Lucas of Del Paso Car Hire, Malaga and asked him what he had had called me and he confirmed.
Lucas Attitude Level - vile disgusting obnoxious rude which seems to represent the culture of the whole company - AVOID OR BE VERY VERY CAREFUL.

Paid for car rental online with Do you spain but Del paso company did not accept reservation, said we needed to arrive at airport with flight number:
This scenario is common with low-cost, off-airport providers like Del Paso, which often treat bookings without flight numbers as "no-shows," leading to rejected bookings and pressure to buy extra insurance, according to traveler reports. While you must provide a flight number to track delays, a rental company should not refuse a valid prepaid booking.

Steps to Take Immediately:
Contact DoYouSpain Support: Immediately contact them via their support center regarding the rejection, as they hold the contract.
Use "TBA" for Flight Details: If booking again, use "TBA" (To Be Arranged) or "WALK IN" if not arriving by plane, as suggested by DoYouSpain support.
Request Compensation/Refund: Document everything. If they refused to honor a prepaid booking, you are likely entitled to a refund. Check the TripAdvisor reviews for similar cases.
Review Credit Card Policy: Note that some providers refuse debit cards and demand massive deposits or additional insurance on the spot.

If you are currently stranded, look for in-terminal providers as a backup, though this will incur new costs.

Avoid booking car hire through Ryanair.

I booked a car through the Ryanair car hire page and was sent to Delpaso Car Hire in Málaga. At pickup they refused my credit card because it shows my first initial and surname instead of my full first name. This is a standard Santander credit card and I have rented cars many times across Europe without any issue.

The only solution offered was to purchase their full insurance directly from the agency. I had already bought independent AXA rental insurance, but they refused to accept it.

This felt like a tactic to force customers into buying expensive insurance at the desk after arrival. If Ryanair promotes these companies on their booking platform, they should ensure their partners operate fairly and transparently.

Very disappointing experience and I would strongly advise travellers to avoid booking car hire through Ryanair or using Delpaso Car Hire in Málaga.

THEIVES! SCAM. DO NOT USE! Refused to serve me because I was unhappy with being charged £167 for fuel for a citroen c3 which would have cost no more than £40 to fill. Booked through carjet.com who allow them to have a conning robbing fuel policy! Everyone was having a problem at the desk as they just try and take advantage of tourists and make them pay extortianate amounts. Had to pay £500 for another vehicle elsewhere because of it being last minute. AVOID IN MY OPINION

Be very careful if you are over 70 years old. I took out full insurance cover when I booked the car through the EconomyBookings website. Given my age I was told it was a requirement (I have a bone to pick with those guys too). When I picked up the car I was told that because of my age the full coverage I had taken out was not sufficient and I would have to take out their insurance - 160 euros!

The biggest car hire con I’ve experienced in 20 years of travelling

This happened over Christmas 2025 at Malaga Airport.

On arrival, I followed instructions to call the collection number — no one answered. After asking around and eventually seeing the shuttle van, a staff member openly told us: “We don’t answer calls as we’re short staffed.”

After a long wait, we were taken in a van driven aggressively to a dusty, off-airport car hire site. Another 20-minute queue followed.

At the desk, I was told I had only two choices:

Pay €167 with a €1,200 excess (already stated in the DoYouSpain paperwork), or

Pay €120 extra for their own full insurance.

No other options. Completely take it or leave it.

This contradicts what DoYouSpain clearly states — that the vehicle includes CDW and additional excess cover is optional. When questioned, staff said we should book directly with them next time and not use third-party sites, which says it all.

I was effectively forced into paying the €120.

Customer service was rude, arrogant, and dismissive from pickup to return.

Warning: Do not expect what’s written in the paperwork. Expect pressure selling and unpleasant surprises.

My advice: avoid this company and book with a recognised provider such as Hertz or Enterprise.
I wouldn’t touch these guys with a bargepole.

AVOID! AVOID! AVOID!
they cowboys are by far the worst carhire company i have EVER encountered. do not use if you want an enjoyable holiday. i have heard so many awful accounts from other victims. My advice, get another carhire company, and if you cant take the bus or a taxi.
You have been warned.

Leaving two people stranded. No servive. No comment

Disgusting service after my last few trips to Malaga I was refused a car because I booked with carjet.
They insisted I had an international driving license (which I have never had before in all my years traveling for work and pleasure)
I was left stranded without any transport

I will NEVER use this company again
Beware of this rule of theirs

UPDATE
I put a claim into my credit card company and have been fully reimbursed.
Today, 23.1.2026 my bank have since reported to me carjet are refuting my claim and are insisting I have to pay them back!
I fully intend to fight this in court should I have to, it’s not about the money it is the principle now.
You must do the same if you have experienced the same unsatisfactory experience.

Absolutely disgusting company. I hold a full uk driving licence but when collecting my hire car which should have been €98 they trebbled price by insisting I needed an international driving permit and charged me €320 !!!!! Never again !!!! AVOID THESE SCAMMERS !!!

booked a car at Delpaso through economycarrentals.com. Picked up from the collection point at arrivals; so far OK.
Then the theft starts (should have read all the reviews); master card with initials not accepted for the agreed rental; but for a surcharge of more than the agreed rental price they do accept the card. FIRST CLASS ROBBERY. When I made clear not to like this at all they responded quite rude.

SCAM
Paid upfront Hire Charge €165.67
7 days for Citroen DS3 selected airport collection & drop off Special offer
Arrived at airport and had to shuttle bus to car company Del Paso who refused the hire saying I did not have a Valid EU driving license under the terms set by DoYouSpain.com I had a perfectly valid UK license. Del Paso then tell me I can hire direct from them for a further €180 not the car you agreed though a bashed up seat instead and under a completely different fuel policy STEER WELL CLEAR of these conmen DoYouSpain and Del Paso car hire obviously set up to rip people off exact same scenario with the couple next to us. Del Paso staff were very rude !
Terrible experience Steer Clear

Awful experience – rude and unhelpful staff.
Our flight was delayed due to bad weather, with the pilot having to abort the first landing attempt and circle back for a second one. After finally landing, we waited a long time for the “courtesy bus” to the car hire office, only to be told, very rudely, that our car had been given away because we arrived later than the scheduled time.

We were travelling with a two-year-old child and several pieces of luggage, a car seat, yet the staff member showed no empathy and refused to help, simply saying there was no one else we could speak to. Absolutely unacceptable service. I’m now recovering the money through my credit card company for the booking they failed to honour.

Be very careful if you use this company. You MUST have a flight number, credit card AND an International Drivers Permit. The latter is not needed in Spain but get one anyway as it IS needed by DelPaso. Also take a careful video/photos of the (poor) condition of the car. Sadly many people checking in fell foul of these scams.

Dreadful company. Rude ,and try to extort money by claiming car is damaged. If you are unfortunate enough to use this company, ensure you take many photos of car damage. Miss it and they will charge you. AVOID this company.

We had terrible experience with DelPaso. You would expect these days to have some customer service courtesy of finding a suitable solution for you if you dont have a flight number.
At any place of the reservation, it didnt say a reservation number was needed.
Big minus to DoYouSpain also as a broker of not handling this in a proper way by having their client to walk around to other rental that could accept their Full-covered insurance.
I cannot recommend this at all!
We have tested several other car rentals in Malaga and never,, I say never have a client been turned down if you dont have a Flight Booking Number.
AND yes, we can be tourist or visitors, but never should a client be turned down from an office to find another solution, right?
They had a fleet of other cars from cheap to expensive waiting for clients, but it seems too much of work to work with "Paying customers"