Have now bought several times from Deloox and have received completely authentic perfumes quickly. I am impressed that the price is so much lower than other sites for exactly the same product. Large s... See more
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See what reviewers are saying
Overall fast delivery Initial parcel tracking challenge but was dispatched on time Angel mugler edp is not at all as per reviews. Very less sillage and longevity. Nothing with deloox just that it... See more
Ordered a perfume and it was sent to the carrier really fast. I didn't receive the package though, the carrier just threw it somewhere downstairs in my appartment building. I had contact with custom... See more
I purchased several times from this company, flawlessly. In one of my orders I got a perfume which was not fully sealed and the bottle had scratches and fingerprints. After some small debate, they... See more
Company details
Written by the company
Här på Deloox vill vi att du ska vara nöjd! Åtnjut ett brett sortiment bestående av över 400 varumärken i toppklass. Åtnjut de bästa skönhetsprodukterna, våra låga priser och självklart vår goda service. Över 1,5 miljon nöjda kunder!
Contact info
Parmentierweg 5, 5657 EH, EINDHOVEN, Netherlands
- 0031402883548
- kundservice@deloos.se
- deloox.se
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice prices and very good variety…
Very nice prices and very good variety on beauty products, love it!
6 May 2026
Unprompted review
I usually buy through this website
I usually buy through this website, but I don’t understand why they charge shipping twice????
5 May 2025
Unprompted review
Really hard to make a return to the…
Really hard to make a return to the company and its also cost to much
26 April 2026
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We’re sorry to hear you’re having trouble with your return.
You can easily request return instructions via your account. We recommend that you always check the return policy and costs in advance, so you don’t face any surprises. If you have any questions or encounter any issues, please feel free to contact us. We usually respond to emails within 4 working days.
You can also use our live chat or contact us by phone for immediate assistance. We are available on working days from 08:30 to 16:00.
Unfortunately, you have not provided any order details in this review, so we are unable to view your order or send you the return instructions straight away. We will, of course, be happy to assist you as soon as we receive this information.
Kind regards,
Team Deloox.
Don't buy anything from them
Don't buy anything from them , I bought 3 different that was supposed to be edt , the smell disappeared after 10 minutes , I wrote them and make a complaint and they said because I already Open the bottle I can not send it back , they are scammers !!😡😡😡
DONT BUY FROM THEM !
21 April 2026
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback.
We’re sorry to hear you had this experience with the fragrances.
We would like to inform you that we sell only 100 per cent genuine branded products. The perfumes you mentioned come directly from the brands themselves or from our regular suppliers. There are no counterfeit products involved.
The scent experience and longevity of an Eau de Toilette can vary greatly from person to person and are influenced by factors such as skin type, application method and environmental conditions. As a result, a fragrance may be noticeable for longer on one person than on another.
Customers always have the option to return products to us within the applicable return policy. If a product has been opened and/or used, there may be a reduction in value. This is assessed on a case-by-case basis and, depending on the condition of the product, may amount to 100%.
If you have any doubts about the effectiveness or experience with a product, you can always contact our customer service team. We will be happy to look into the matter with you to assess and explain the situation as thoroughly as possible.
We take questions regarding the authenticity of our products seriously, but emphasise that these allegations are not based on facts.
Kind regards,
Team Deloox
Affordable
Probably the best prices in the market, got my orders delivered with no fuss, and the products are original as expected. My go to website for fragrances.
28 March 2026
Unprompted review
keep up the good work!
Mycket uppskattat och bra beskrivet av produkter, bra priser och bra service.
Keep up the good work!
8 April 2026
Unprompted review
Very good price and product quality
Very good price and product quality. Arrives quickly and well packaged. I order all my perfumes only here.
24 March 2026
Unprompted review
Very good service and quick delivery…
Very good service and quick delivery and product also very good thank you very much
25 February 2026
Unprompted review
Fast and good price
Fast and good price
The order arrived in 3 days which is amazing
5 March 2026
Unprompted review
Hugo Boss Boss Bottled Elixir
Onlangs parfum besteld het gaat om Hugo Boss Bottled Elixir 100ml €71,99
Jammer geur vervliegt binnen 1min
24 February 2026
Unprompted review
Reply from Deloox
Beste klant, bedankt voor je feedback. Wat vervelend dat je ongemak ervaart met de geur die snel vervliegt.
We adviseren om het parfum na ontvangst minimaal een week te gebruiken. Soms kan de geurbeleving in het begin anders zijn. Mocht je na een week nog steeds dezelfde klacht ervaren, neem dan gerust contact op met onze klantenservice.
Wij vragen je in dat geval ook om foto’s te delen van het product en van de batchcode. Zo kunnen wij controleren of er eventuele onregelmatigheden zichtbaar zijn. Je kunt hiervoor het beste contact opnemen met onze klantenservice via telefoon, chat of e-mail, zodat we dit verder voor je kunnen nakijken.
Vriendelijke groeten,
Team Deloox.
Trust worthy company
Always getting the product that I want in nice time.
24 December 2025
Unprompted review
Everything went well
Easy to shop, quick delivery. Got some bleeach for my hair. Everything went smooth. Did not need to have contact with support so have nothing to say about how theire support works.
22 December 2025
Unprompted review
Fake perfumes
My cousin came to my house wearing Versace perfume, and it smelled so amazing that I could still smell it 3–4 hours after she left. I became obsessed with that scent, so I bought Versace last year from deloox. OMG, it was fake—I couldn’t smell it for more than 15 minutes, and it completely vanished after half an hour. Later, I bought a Michael Kors gift set, but the packaging was very rough, like they had that for years, and the scent was really bad. Then I ordered a 200ml Versace EDP for my husband. It looked original, but I swear the smell disappeared after half an hour. it was definitely fake. I really wouldn’t trust this website. Just to save 400–500 kronor, we end up buying fake products.
20 April 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback.
We would like to reassure you that we only sell original perfumes, either directly from the brands themselves or through authorised wholesalers.
Unfortunately, you did not share any information about your order via Trustpilot, so we are unable to locate it. It is good to know that brands regularly update their products, both in terms of fragrance and packaging. As a result, there may be slight differences in, for example, the fragrance intensity or the material of the box.
If you have any questions or concerns about your order, please do not hesitate to contact us.
Kind regards,
Team Deloox
Fake perfume from deloox
I bought 100 mg armani for you from deloox , it wasnt good fregrance like when i bought from kicks, its really disappointed, i m not sure if it was fake or original, i can assure you that there is big diffrence between the two, Kick perfum was more and perfect fregrance,,
2 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback.
We only sell original products, but fragrances may vary slightly from batch to batch. Brands may also modify their products over time, for example in terms of ingredients or packaging, in order to improve them.
We understand that this can sometimes result in a different feel or scent. If you have any questions or would like more information, please do not hesitate to contact us. We are happy to help.
Kind regards,
Team Deloox
Everything was perfect
Everything was perfect. Good products, good prices, reliable delivery.
17 November 2025
Unprompted review
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