We received our product a day earlier than stated from Amazon which was great. We unpacked the 60L Fridge/Freezer let it settle as per the instructions and it's working fantastic. Really pleased with... See more
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Review summary
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Reviews shaping this summary
Bought a drinks fridge. Worked well for 18months then stopped. Obviously out of warranty. I thought before I searched for a replacement ( it was a very specific space) I would contact customer service... See more
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Absolutely fantastic delivery very quick once ordered? Very happy with my fridge it get cold and stay cold brilliantly so I would recommend this fridge if you’re looking for camping or just days o... See more
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Much better than Amazon. No issues with DHL kept me informed. Heard knock on Door. Driver had already offloaded from his van my order. Three failed attempts to get this order from Amazon due to DPD... See more
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Company details
About Dellonda
Written by the company
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Contact info
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, United Kingdom
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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Outstanding service
16 September 2025
Reply from Dellonda
Hi there,
Thank you so much for your lovely 5-star review!
It means so much to the team.
Many thanks
Team Dellonda
Ordered and delivered within two days.
9 September 2025
Reply from Dellonda
We're so happy you are pleased with this service. Please don't hesitate to get in touch if you ever need anything else.
Many thanks,
Team Dellonda
Great design and quality
Great design and quality. A really good looking desk that brightens up my studio. A very useful drawer and USB ports. Very speedy delivery and great packaging too. 10 out of 10 !!
31 August 2025
Reply from Dellonda
Hi Clare!
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the design and quality of your new desk, and that it's brightened up your studio space. It's great to know the drawer and USB ports are proving useful too.
Thanks again for taking the time to share your experience. If you ever need anything else, we're always here to help.
Kind Regards
Team Dellonda
Reply from Dellonda
Thank you for your kind words. We appreciated them greatly.
Many thanks,
Team Dellonda
Reply from Dellonda
Hi Alison!
Thank you so much for the 5-star review! We're really pleased to hear that your order arrived on time and that you're happy with the quality of the product.
We truly appreciate your support, and if there's anything else we can help with in the future, please don’t hesitate to get in touch.
Kind Regards
Team Dellonda
Thank you Victoria
Just want to say a massive thank you to Victoria who helped me with an issue with my oven. From start to finish nothing was too much trouble and her customer service was excellent she is a credit to your team. Even though we had a bit of an issue with pick up and delivery of my item everyone involved was extremely helpful and polite and I appreciate all the help I received. I would recommend this company to everyone. Thank you again
4 September 2025
Unprompted review
Reply from Dellonda
Hi Kimberley!
Thank you so much for your wonderful review, it truly means a lot to us!
We’re so pleased to hear that Victoria was able to support you so well throughout the process. She is indeed a valued member of our team, and your kind words will mean the world to her. We’ll be sure to pass along your lovely feedback.
While we’re sorry there was an issue with the pick-up and delivery, we’re really glad to know our team could make things right and provide a positive experience overall.
Your recommendation is the highest compliment we could receive, and thank you again for taking the time to share your experience.
Kind Regards
Team Dellonda
Amazing quality for the black 140 x 70…
Amazing quality for the black 140 x 70 cm standing (70 kg) desk. Exceeded my expectations to be honest. The customer service and delivery speed was exceptional too. I'd happily buy from them again in the future.
21 August 2025
Unprompted review
Reply from Dellonda
Hi Sam!
Thank you so much for your fantastic review! We're thrilled to hear that the desk exceeded your expectations, both in quality and service. It's great to know you were happy with the delivery speed and our customer support as well. We truly appreciate your kind words and would be delighted to welcome you back anytime in the future. Enjoy your new desk!
Kind Regards
Team Dellonda
Reply from Dellonda
Hi Kevin,
Thank you so much for taking the time to leave us this review. We’re delighted to hear that you’re pleased with your purchase and found the product to be well constructed, easy to assemble, and delivered on time.
Your feedback means a lot to our team, and we hope you enjoy using your new product for a long time to come, and we’ll be here should you ever need anything in the future.
Best regards
The Dellonda Team
Great communication and customer service
21 August 2025
Reply from Dellonda
Hi Peter,
Thank you so much for taking the time to leave us this review. We’re really pleased to hear that you found our communication and customer service to be great — our team works hard to make the process as smooth and supportive as possible, so it means a lot to know it made a difference for you.
Your feedback is greatly appreciated, and we look forward to helping you again in the future.
Best regards
The Dellonda Team
very prompt delivery
20 August 2025
Reply from Dellonda
Hi Terry!
Thank you so much for the great review! We're really glad to hear your order arrived promptly.
We hope you enjoy your purchase, and please don’t hesitate to get in touch if you need anything in the future!
Kind Regards,
Team Dellonda
Fantastic quality and excellent delivery
Fantastic quality and excellent delivery
28 August 2025
Unprompted review
Good quality chest freezer
Good quality chest freezer. Very prompt delivery, and that was to the Isle of Wight! Well packaged, no damage. Very helpful and friendly service at Dellonda when I phoned for information.
I ordered from Dellonda particularly as I have purchased from them previously.
20 August 2025
Reply from Dellonda
Hi Liz!
Thank you so much for your wonderful review! We're really pleased to hear that your chest freezer arrived promptly and in perfect condition, even all the way to the Isle of Wight!
It’s great to know our team was able to assist you when you called, and we're truly grateful for your continued support and trust in Dellonda. Repeat customers like you mean a lot to us!
If there's anything else we can help with in the future, please don’t hesitate to get in touch.
Kind Regards
Team Dellonda
Great seller
12 August 2025
Reply from Dellonda
Hi Lawrence!
Thank you so much for the kind words and 5-star rating! We really appreciate your support.
Kind Regards
Team Dellonda
Super helpful ⁉️super knowledgeable…
Super helpful ⁉️super knowledgeable ⁉️very reasonable price ⁉️super speedy delivery ⁉️many thanks
19 August 2025
Reply from Dellonda
Hi Marcus!
Thank you so much for the fantastic review! I'm really glad to hear you were happy with the service, pricing, and delivery speed. Your kind words and support mean a lot, and it was a pleasure serving you!
Many thanks again, and I hope to assist you again in the future.
Kind Regards
Team Dellonda
Reply from Dellonda
Hi Justin!
Thank you so much for your kind words and 5-star review! We're thrilled to hear you were happy with the fast delivery, clear communication, and the product itself. It was a pleasure serving you, and we truly appreciate your support. Looking forward to helping you again in the future!
Kind Regards
Team Dellonda
Garden Furniture
Purchased two different sets in the fusion range - great, responsive customer service. however, the delivery company for the first set was awful - waited in all day for the delivery, did not turn up - no call, no email no nothing - ended up getting the set 4 days late.
7 August 2025
Reply from Dellonda
Hi Simon!
Thank you so much for your feedback and for your purchase! We're really glad to hear you were happy with our customer service.
Sincere apologies regarding the experience you had with the delivery of your first set. That’s certainly not the level of service we aim for.
We genuinely appreciate your patience and understanding, and we’re grateful for your support. If there’s anything else we can do, don’t hesitate to reach out!
Kind Regards
Team Dellonda
Bought a 3M parasol with twist from…
Bought a 3M parasol with twist from Dellonda which was a quarter of the price of similar parasols in the big garden centres.
Great product that did everything that the other models did.
Quick deliv
6 August 2025
Reply from Dellonda
Hi Mark!
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're happy with your 3M parasol and that it met your expectations. Also, we're pleased the delivery was quick and smooth for you. Enjoy your new parasol, and thanks again for choosing Dellonda!
Kind Regards,
Team Dellonda
Actually was not a misunderstanding…
Actually was not a misunderstanding just had no choice but re purchase missing part with the expectation of a refund that didnt happen
18 July 2025
Unprompted review
Fix for wine cabinet
After some communication between the company and me I was able to bring back to life my wine cabinet, which was out of warranty, by ordering and fixing a replacement door. An easy fix.
31 July 2025
Reply from Dellonda
Hi Graham!
Thank you so much for your kind review! We're glad we could assist you in bringing your wine cabinet back to life, even outside of the warranty period. It's great to hear the replacement door was an easy fix. If you ever need anything else, we're always here to help.
Kind Regards
Team Dellonda
Fast delivery
Fast delivery, next day. No extra cost.
Excellent product. Highly recommend.
6 August 2025
Reply from Dellonda
Hi Leanne!
Thank you so much for the fantastic review! We're thrilled to hear your order arrived so quickly and that you're happy with the product. Your recommendation means a lot to us.
Thanks again for your support!
Kind Regards
Team Dellonda
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