Dell Reviews 5

I have never experienced such incompetence and sheer negligence from a major tech company as I have with Dell's so-called "support" team. What should have been a simple issue with my original Dell-supplied 90W power adapter turned into an absolute disaster due to Dell’s misdiagnosis, careless technicians, and disgraceful customer service.

The Initial Issue: Dell Misdiagnosed the Problem
My Dell XPS 15 started throwing a boot-time warning stating that the 90W power adapter was not providing enough power and that the system might underperform. Instead of offering a proper troubleshooting process, Dell’s support team falsely diagnosed it as a "motherboard failure" and insisted it needed replacing. This should have been a red flag, but as the laptop was under warranty, I followed their (incompetent) guidance.

The Butchered Repair: Technician from Hell
Dell sent an utterly careless, unprofessional technician to replace my motherboard. What followed was a complete hack job that left my laptop in a worse state twice.

First Drop-off: The laptop was burning hot when I got it back. Turns out, this technician left the laptop running in BIOS mode in his car on a hot day, shrugged it off, and handed it over like nothing happened. After some digging, I found that he completely messed up the GPU fan, which was why the laptop was overheating.

Second Drop-off: The technician took the laptop back for "fixing" and returned it even worse than before. Now, it wouldn’t even stay on, randomly powering off by itself. How is this even possible? It was functioning (albeit with the adapter issue) before, and now it’s a barely functioning paperweight.

Dell’s Intentional Negligence
After all this, I reached out to Dell expecting a replacement—as per my warranty rights—since their own technician had butchered my laptop beyond repair. Dell refused. Not only that, but they deliberately delayed assigning a senior technician, seemingly hoping I would give up and accept my now half-dead laptop.

Final Verdict: Dell’s Support is a Complete Joke
Misdiagnosed the issue from the start.
Sent a clueless, reckless technician who did more harm than good.
Refused to honor the warranty despite their own technician damaging my device.
Deliberately dragged their feet instead of fixing their mistake.
I regret ever buying from Dell. If you value competent customer service, skilled repair work, and companies that honor their warranties, STAY AWAY FROM DELL. Their support is nothing short of a disaster.

If you are considering a Dell product, pray you never need warranty service—because instead of fixing your laptop, they might turn it into a doorstop instead.

#Dell #CustomerServiceFail #TechSupportDisaster #AvoidDell #WorstExperienceEver

I have purchased new Laptop. I do have an issue with delivery, still with delivery company. I have sent to various DELL emails to get support, all emails bounced back. I went to DELL web site, no such category, chat does not exists with human any more, left to call back, no call received. Emailed to Manager in Sydney, again no reply. it is new AI DELL support ? I am human, not robot and support is nil. Never again

After buying a business notebook, I was informed by Dell that I have "Dell Rewards" to redeem. I went to their site to have a look at what I could get. The items on the site could ALL be found up to 50% cheaper elsewhere so I asked if they price matched. Yes, no problem and prices were matched. BUT, those prices were not allowed with the rewards and a minimum of $50 had to be paid out of pocket to use the "rewards" anyway. 100% of the rubbish they sell I don't need anyway. Don't be fooled by their so-called rewards; it isn't worth dealing with the scam company.

I have never dealt with a more incompenant and useless large scale company. I ordered a spare part for my laptop 2 months ago. No order confirmation was provided. I spent countless hours on phone and emails to customer care staff in India. FInally after 21/2 months I was given an order number with date of delivery 3 weeks away. ABSOLUTE DISGRACEFUL service. I have now asked to cancel the order and get a refund .

***WARNING DO NOT BUY FROM DELL***
Dell took my $6000 for a computer with 3 -4 days delivery. Dell is defrauding the Australian public selling computers that they DO NOT HAVE. Dell is acting like a criminal origination that is pulling millions out of Australia in sales and then NOT sending the computers as they DO NOT HAVE THEM or the PARTS in stock. I have all this confirmed in writing from DELL. They don't tell you this for 3 weeks after the purchase and include multiple lies and excuses prior to that. They send out fake emails with new delivery dates and then deny they sent the emails. Now weeks later they still have my $6000 and still no computer, No call back from a manager and DELL just ripped me off.
Dell need to be thrown out of Australia and now I'm making formal complaints with the federal police and my federal minister.
Companies like DELL should not be allowed to operate in Australia when their intention is to sell products that they do not have and have FAKE delivery dates on their website STILL. Lies, misinformation, fake date after fake date and then I'm told they do not have the part that attached the processor to the motherboard followed the next day that they say it's not that part it's the graphics card. Lie after lie and still weeks later NO computer and NO money. WARNING DO NOT BUY FROM DELL