My order has a delayed delivery
Hello, we have a shipment No. 5529099310, the date specified for its delivery was 06/07/2023, but that was not done, and I stayed for several days at the customs at the final destination, and then DHL contacted me at the final destination and told me that it required me to pay a large amount in order for the reservation to be lifted My order or return it to the sender, so I told them why I pay this large amount, which is twice the value of the order, which is basically a gift from the sender, so they told me you have to pay and it will cost you additional amounts also in order for us to deliver it to you, and I was surprised by their words starting from the large amount required and the order is a gift as well as its value It did not exceed the regular value at the final destination, at which customs fees are imposed on it, so I told them that I cannot pay this large amount, so I ask you to return the order to the sender, and the shipment remained as it was from the date mentioned, and before yesterday Tuesday I phoned the local DHL and said To them I will pay the amount that you said was requested by the customs, so please complete the procedures to deliver my order to me and they told me okay, and I kept waiting for my order to be updated that it had left the customs and on its way to me to be surprised by a call from the local DHL and the employee told me that I had to obtain a permit from the customs myself and therefore I had to To travel to the city where my order is at the customs and present to them my ID to obtain a permit from them, so I said to her (this is your duty, O shipping company, and this is your mission to clear the shipments, which is internationally recognized, and I will pay you the amount that you mentioned to me that I have to pay to receive my prepaid order, which is already As a gift, she said to me that this is not possible, so I told her then I hope that you will return the order to the sender because you made the matter complicated and I do not know the purpose of this as I previously received several shipments, all of them regular, and they were also of more weight than the current order, which is less weight than the previous shipments and I received them all without Obstruction, and she said to me, “OK, and I agreed with them that they return the order to the sender, but I see that the update is still the same until now, and it has not been updated to return it to the sender, and this delay I do not know if it is intended or what, because they told me that if you do not receive your order, they will get rid of it after completing their 45 I ask the main management of DHL to kindly intervene quickly to end the problem, either by handing over my order to me or returning it to the sender, because I am absolutely certain that the main management of DHL is not satisfied with what happened and is happening with me, and thank you very much in advance