Deliveroo Reviews 

I used this app during years. I decided to delete my account then I changed my mind. I saw that it’s not possible to use my number cause it’s been linked to other emails. I contacted them but they do nothing to help, absolutely nothing, just sending emails repeating the same useless AI like message.
I’ll happily leave and ask my friends and family to leave also.
This is the least you can do for your clients.
UBER is the best!!!

Got a reason for not able to use voucher I was given as a present apparently the card only last 12 months from buying it so it has to be thrown away as it is useless then do not buy these for gifts they don’t have a use by date on card so I think it is a ripoff

Worst customer service possible. through the app you are unable to cancel an order yourself, even if it's less than 1 minute.
Other delivery apps are much more efficient.

Absolutely scam. Order 2 bacon cheeseburgers, fries and a coke from Fivrguys through the app.

Received one bacon cheeseburger, freezing cold fries and 2 cherry colas (dont drink).

We contacted both deliveroo and Fiveguys. Fiveguys said they would acknowledge the mistake and cancel the order with Deliveroo.

Deliveroo offered no resolution and will not refund us the money. Do not book with these guys, they are scammers.

It seems like they are trying to steal. On multiple occasions my card was charged multiple times after saying the payment didn't go through. When I contacted customer service, they said they couldn't refund me of help me.

DO NOT TRUST THEM!!!! THEY STEAL YOUR MONEY!!!! MY FOOD WAS NEVER DELIVERED AND THEY SAID IT WAS DELIVERED!!!!!!! FREAKING THIEF!!!!

Food arrived cold as was placed next to ice cold drink. Also missing large fries.
Complained and was told I would not get a refund or even partial refund.
Why?
I paid for something I didn't receive, yet the company doesn't believe me for some reason?
Very poor company - doesn't care about the customer and it shows.
The reviews here tell you all you need to know.
This company won't last long, that's for sure. It's time to boycott Deliveroo and get the ball rolling. Thieves.

Hello,

I’m extremely disappointed and honestly feel scammed by this experience. I placed and paid for a full order that clearly included several items — hamburgers, nuggets, chicken wings, and a Coca-Cola Zero. What I received? Only one single Coca-Cola Zero. That’s it. Nothing else.

I contacted support, and you said you reached out to both the restaurant and the driver. The restaurant claims they gave everything to the driver. The driver says he only handed me one Coca-Cola Zero. This means that somewhere along the line, my full order — the one I paid for — disappeared.

I even have the receipt that shows the full list of items I paid for. It’s right there — not just a drink. And yet, despite all this, you’re telling me I’m not getting a refund? Or even a re-delivery of my food?

How is that fair? How does that make sense? I didn’t cancel. I didn’t make a mistake. I waited patiently for my food, received almost nothing, and now I’m being told there’s nothing you can do. This is simply unacceptable.

I’m not just disappointed — I feel completely disregarded as a paying customer. This is not how any delivery platform should handle a situation like this. I trusted your service, and I feel like that trust has been broken.

Please do the right thing: either refund me in full, or send me the complete order I paid for. That’s the least that should be done

Deliveroo order Chinese after 2 weeks going through back and fourth they told me to go ring the merchant even though I had already finally the merchant agreed and said its unimpossable for us to do anything please go to Deliveroo happy to refund

Deliveroo college said we can't help and said can speak to manager pretend to be manager and admmited we can't put you through to manager and kept pretending to be manger and finally admitted
We will not be able to put you through to a manager
I have the whole chat saved how they keep changing there names pretending to be a manger but ultimately admitted not willing to pit the customer to through to manger

Racist customer services.They only take accounts from illegal migrants.Probably getting cash for that.

I’m a plus member, I’ve placed 2 orders one was destroyed and the other was missing items. I wanted to claim refund or credit but they “couldn’t do anything” what kind of service is it? They ask for a photo there is PROOF the orders deserved refund or credit

Illegal activities. It's best to get your food yourself! Drivers steal your food every time they get a chance. The driver called my phone once, did not knock on our door or attempt to deliver the food at our appartment. I went outside to check if he might be there after getting the call, we saw him on the other side of our appartment. When we approached him, he said he cancelled the food and leftttt with the food. He did not want to give us the food. And deliveroo DID NOTHING ABOUT IT. We did not get a refund! How absurd. How is this company still legal and running? I understand why they keep shutting down in most countries. I give them less than 2 years before they go bankrupt!!

Missing products, poor customer service.

80 min late, destroyed food. Worst service ever

Had fish and chips delivered fresh, hot and quick! Very good service from delivery driver Hassan, Tiehurst, Reading, Berkshire.

Item never arrived and they never reimbursed for it. Awful delivery and not very helpful staff.

Despite the fact that order came in quickly, we got delivery with missing items. We tried to claim on app about missing items but we were told that "they cant do anything about it" so basically its a SCAM, they dont care about customers, basically stealing from us... 100% never ever using this service again..

Orderd for grocery and when it arrived there are missing items… I called the shop I ordered from and they gave me a tangible proof that it was all packed…. I then proceeded to raise a claim for my missing orders and deliveroo had the guts to tell me there won’t be any refund for the items missing and I know for sure that the driver took it…🤬🤬

I am so shocked that they made a mistake with my order - I ordered something with no cheese because of allergies. They made the mistake and I asked if they could maybe send me the correct order but no - then they told me not to worry because I would get a refund - thought it was great but don’t believe them - I got an email the next day saying it won’t happen. So you make an order, they make the error, you need to go yourself to pick up and they lie. Don’t trust a good service for them and if your order is special be careful

When it works it is extortionate cost.
When it doesn't work I would call them thieves.
I pay for a service, you don't deliver that service, then expect me to be happy about only getting half my money back.
An hour after ordering, I am delivered part of my order, which was inedible.
I then spent an hour disagreeing with customer services as they offered me between 10% and 50% of my money back. And still wanted me to pay delivery! Zero attempt to rectify the situation - no attempt to deliver some food. And I am out of pocket, down 2 hours of my time and my family are still hungry and have not had dinner.
I cannot express how ridiculous I find it that anyone would see this as reasonable!
I will not use this service again!