Deliverback Reviews 802

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the service to be efficient and quick, with items often returned safely and within a few days. People appreciated the company's involvement in coordinating with hotels, transporters, and delivery services, making the process of retrieving forgotten items much smoother. Several users highlighted the ease of use and the helpfulness of the company in navigating complex situations like customs or contacting lost and found offices. However, some people were dissatisfied with the service, citing issues with delivery and communication. A few customers reported that their items arrived damaged or were lost, and some experienced significant delays with parcels stuck in transit due to unfiled customs forms. There were also complaints about a lack of international support, unresponsiveness to calls and emails, and instances where the company allegedly failed to locate items despite prior confirmation from hotels or airports.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery services. While some customers praise the quick and... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising the efficiency and reliability, noting... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers report receiving their... See more

Location

Clients share ambiguous opinions on location. Many customers report successfully retrieving items from... See more

Customer communications

Consumers find contact to be ambiguous. While some customers experienced prompt and careful handling of... See more

Based on these reviews

Rated 3 out of 5 stars

Forgot my headphone at the hotel. They quickly contacted me to gather all the informations. I received my headphone a few days later. The reason i gave 3 stars is because i paid for extra protection... See more

Rated 4 out of 5 stars

Everything went well, I forgot my Jacket and Keys in Rhodos Princess Hotel. After the Hotel confirmed they have my stuff I got the Link to deliverback. After I paid I got a confirm Email an... See more

Rated 4 out of 5 stars

I was very pleased and impressed with Deliverback and how they worked 24-7 to provide communication and expert support to me during the process of returning a hat I had left in a hotel in another coun... See more

Rated 5 out of 5 stars

My luggage did not arrive on time on the carousal at Athens Airport before a was taking a second flight to the UK. I selected Deliverback as they use DHL and are based on Athens. They provided me with... See more


Company details

  1. Software Company

Written by the company

If you went on holiday and left something behind, don't worry, we can deliver it back to you in a secure, cheap and safe way.


Contact info

3.4

Average

TrustScore 3.5 out of 5

802 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Deliverback's Excellent Service

I was directed to the Deliverback website by the hotel I stayed in in Belgium after I left my jacket there. The website was very easy to navigate, and within 48 hours my jacket arrived in perfect condition at my home in the United States. I was flabbergasted by the positive experience.

7 August 2024
Unprompted review
Rated 1 out of 5 stars

Waste of Money

This was a waste of money. I contacted deliver back and received a generated email saying they will investigate within 10 days. Despite me contacting them 5 days later informing them that we had recovered our bags I received another generated email 12 days later informing that they could not locate my bags. No proactive service provided. I do not recommend you using Deliverback services

28 July 2024
Unprompted review
Rated 5 out of 5 stars

Safe and efficient return of my ring

I left a ring in our hotel room at MyMykonos in Mykonos. I realised at the airport. I emailed the hotel from the airport and they had replied by the morning stating they'd found it and to use the Deliverback link.
Easy to complete the form
I paid the service. My ring arrived safely back to me yesterday. I had regular emails and text updates. I followed the progress daily. An excellent service. It took just over a week. I can highly recommend them. I have my lovely ring back. Thank you

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Ipad safe and sound in less than a week!

I knew this company because I left my Ipad at Athens airport. I needed a courier that pick my item from there, pack it and then send it to my address. I have lost hope, because no courier does all that stuff and Deliver Back literally saved my life by performing all those actions in less than a week. I recovered my ipad safe and sound. Thank you so much guys!!!

18 June 2024
Unprompted review
Rated 1 out of 5 stars

We lost a child's trunki case at Rhodes…

We lost a child's trunki case at Rhodes airport in May. Paid the checking fee. Quick negative response (8hrs approx). My sister travelling through Rhodes Yesterday went to the Lost and found desk and retrieved the Item. Cant help feeling like I've been scammed

18 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent communications

Excellent communications! You kept me informed all the way and when my item arrived it was properly packed and arrived safely on time. It was my fault I lost it but you bought it back to me. I can not thank you enough.

25 June 2024
Unprompted review
Rated 1 out of 5 stars

Thought I left my hearing aids At…

Thought I left my hearing aids At Kefalonia airport so paid 19 euros to company at about 11pm on Sunday night to try and locate them. Found them in morning and advised company early am Monday but this was ignored. Got email saying they could not find them later. Disappointed as I thought they would refund all or most of fee as no work was required if they had acted on my email 🫤

9 June 2024
Unprompted review
Rated 5 out of 5 stars

Great service!

App was very easy to use and support was prompt and courteous. The automated updates allowed me to track my item at every step. Although the item I left wasn’t expensive it had great sentimental meaning and I had it back in just a few days!

12 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service; Highly Recommend

Fantastic service! I left my ipad at Athens Airport Security. Deliverback picked it up, packaged it, and sent it via DHL back to me. Reasonable rates. Communication was excellent (all done via email). Highly recommend.

3 May 2024
Rated 5 out of 5 stars

I had lost an expensive pair of Ray…

I had lost an expensive pair of Ray Bans on a Greek Ferry. The company (SeaJets) were very helpful and located the glasses. Deliverback are their partner who delivered them back to me in the UK safely and on time. Excellent service from both.

3 May 2024

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