I've used Dekanta repeatedly to secure bottles you typically cannot find elsewhere. Every time, I can say that customer service has been very helpful, courteous, and polite. I understand internation... See more
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See what reviewers are saying
The worst place to shop ! Always takes months months to deliver & will give giving you BS answers to your queries! Please please don’t shop here ! Very unlike polished Japanese ! Lot of my friends... See more
Company replied
The customer care that is put into every whisky buying experience is second to none. From purchasing, detailed care if you have questions; to the expert packaging- Dekantā curates perfection. Call a... See more
Company replied
I primarily use dekanta to learn more about Japanese whiskies, both established and lesser known. I appreciate their regular emails, and I do learn much from dekanta. I also take some things I learn a... See more
Company replied
3.8
Great
25 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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The worst place to shop
The worst place to shop ! Always takes months months to deliver & will give giving you BS answers to your queries!
Please please don’t shop here ! Very unlike polished Japanese !
Lot of my friends faced the same issues buying from them !
2 March 2026
Unprompted review
Reply from dekanta
We’re very sorry to hear about your frustration and understand how disappointing delays can be. International shipping and customs processing can sometimes take longer than expected, but we always aim to provide the most accurate updates available from our logistics partners.
We can confirm that your order has now been shipped and is currently out for delivery. We truly appreciate your patience throughout the process and hope the bottle arrives safely and meets your expectations.
Your feedback is important to us, and we will continue working to improve both our communication and delivery experience for all customers.
I've used Dekanta repeatedly and will continue to.
I've used Dekanta repeatedly to secure bottles you typically cannot find elsewhere. Every time, I can say that customer service has been very helpful, courteous, and polite. I understand international shipping can be cumbersome at times, but the patience is rewarded. They've always gone out of their way to make sure I am satisfied with the transaction. Looking forward to my next purchase. Yuri, Misaki and the team always get it done.
27 April 2025
Unprompted review
Reply from dekanta
Thank you so much for your continued support and kind words. We truly appreciate your patience and trust when it comes to sourcing and shipping rare bottles internationally.
Yuri, Misaki, and the entire team work hard to make every experience smooth and enjoyable, so it means a lot to hear your feedback.
We look forward to helping you with your next special bottle soon. Kanpai!
Best international customer service.
Best international customer service.
11 June 2025
Unprompted review
I was very pleased with the products I…
I was very pleased with the products I purchased from dekanta. The customer service and communication were both outstanding. The purchases were delightful gifts and so well received for birthday celebrations and Christmas.
2 February 2026
Unprompted review
Reply from dekanta
Thank you for taking the time to share this, it really means a lot to us. We're delighted to hear the gifts were so well received and could be part of your birthday and Christmas celebrations.
It’s also great to know our team’s communication and service made a positive impression.
Thanks again for your support!
Kanpai!
"Dekantā Japanese whisky impresses with…
"Dekantā Japanese whisky impresses with rare, beautifully crafted bottlings and deep flavour profiles that any enthusiast would be proud to own, showcasing Japan’s whisky artistry and heritage"
5 April 2026
Unprompted review
Reply from dekanta
Thank you for such a thoughtful review. We're really glad the craftsmanship and character of the whiskies came through. Japan’s whisky heritage is something we’re proud to share, and it’s great to know it resonated with you.
Kanpai!
Dekanta great resource
I primarily use dekanta to learn more about Japanese whiskies, both established and lesser known. I appreciate their regular emails, and I do learn much from dekanta. I also take some things I learn and share with my friends when I have a whisky with them.
1 March 2026
Unprompted review
Reply from dekanta
That’s great to hear, we’re glad our emails and content have been helpful on your whisky journey. Thanks for being part of the community and thanks for the review, it's much appreciated!
Kanpai!
Top quality
Top quality, great inventory, great whisky - what more could you want?
1 February 2026
Unprompted review
Reply from dekanta
Thanks so much! We're thrilled you’re enjoying the selection and the whiskies themselves. Here’s to many more enjoyable drams ahead!
Kanpai!
Easy to use website
From the easy to navigate site, to the customer service, a overall great experience. Updates on my order progress were timely and helpful. I highly recommend Dekanta for whisk(e)y lovers.
30 November 2025
Unprompted review
Reply from dekanta
Thank you for sharing your experience! We’re glad to hear the site and updates made things smooth, and that our team could help along the way. Your recommendation means a lot.
Kanpai!
Vendors of Quality Whisky.
I have made several purchases from Dekanta and I have always received high quality whisky and when I have contacted their Customer Service I have received prompt and polite replies.
No complaints from me and I will buy from them again.
2 November 2025
Unprompted review
Reply from dekanta
Thank you for your continued support. We’re delighted to hear you’ve been enjoying the quality that Japanese whisky holds within and that our Customer Service team have been supportive. Thanks for the review!
Kanpai!
Dekanta is an absolute dream for…
Dekanta is an absolute dream for Japanese whisky lovers! Incredible selection of rare bottles, fast global shipping, and flawless packaging. The guaranteed authenticity gives you total peace of mind. Highly recommended!
20 March 2026
Unprompted review
Reply from dekanta
We really appreciate your kind words! It’s wonderful to hear that our selection, packaging, and authenticity give you confidence when shopping with us. Thank you for being part of the dekantā community, we’re excited to keep bringing you more special bottles to discover. Kanpai!
Exceptional Spirits Experiences
The customer care that is put into every whisky buying experience is second to none. From purchasing, detailed care if you have questions; to the expert packaging- Dekantā curates perfection. Call ahead of you have any concerns and their team will assist, just account for the time delay with the US. Genuine and dedicated team. Will continue to get my Hakushu here for years to come.
19 January 2026
Unprompted review
Reply from dekanta
Thank you so much for your continued trust and for taking the time to share this. We’re delighted to hear that our team’s care made your experience a great one. It truly means a lot to us that you choose us for your Hakushu, and we look forward to helping you find your next bottle. Kanpai!
Do not buy from Dekanta!!
Edit to add, I did finally receive my order on Jan 14 2026. It was nicely packaged & wrapped for Christmas.
Placed order on December 2 2025. Received a phone call & email confirming my order the next day. Still have not received my order or shipping confirmation. Every email checking in has been met with the run around in regards to their “logistics department” or alcohol restrictions from Japan. It’s now been a month since my original purchase & they have not responded to my last two emails inquiring about my purchase. I would steer clear of this company!
1 December 2025
Unprompted review
Reply from dekanta
We’re truly sorry for the frustration and concern this experience has caused. We understand how disappointing it is to be waiting for an order, especially when expectations were set early on.
Your order has experienced an unexpected delay due to international shipping and alcohol export restrictions from Japan, which required additional processing time with our logistics partners. We can confirm that your bottle is now on its way and is scheduled to be delivered on the 14th of this month.
We also sincerely apologize for the gap in communication you experienced over the holiday period. While we strive to respond promptly at all times, our customer service team was operating with limited availability during the Christmas holidays, and we regret that this was not communicated more clearly.
We appreciate your patience and are very sorry that this delay impacted your confidence in us. If you have any further questions or need additional assistance, we are here to help and will ensure you’re fully supported going forward.
Scammers
3-10 day delivery? Nonsense. Haven't heard in a month from them. They reached out weeks after I placed an order to say the item was out of stock and they offered a substitute. Now nothing. No shipping, no tracking, they don't reply to emails. This company is a scam
1 December 2025
Unprompted review
Reply from dekanta
We’re very sorry to hear how frustrating this experience has been, especially as you’ve ordered from us before and were happy with your previous purchase. We understand why this situation would be upsetting, and we sincerely apologize for the disappointment caused.
Your recent order was impacted by an unexpected stock issue, which is why a substitute was offered. Unfortunately, the timing coincided with the Christmas holiday period, during which our customer service team had limited availability. We regret that this led to a longer gap in communication than is acceptable and that your follow-up emails were not answered as promptly as they should have been.
Please rest assured that we are a legitimate business and that your order is being actively addressed. Our team will be in direct contact with you to confirm the next steps, whether that be shipment details or an alternative resolution.
We truly value your past support and are very sorry that this order has affected your confidence in us. We’re committed to resolving this and restoring the level of service you’ve come to expect.
Fast and professional process in…
Fast and professional process in getting a cask. Looking forward to sample soon
15 September 2025
Unprompted review
Reply from dekanta
Thank you for your kind feedback! We’re delighted to hear that the cask purchase process was smooth and professional for you. We’re just as excited for you to sample it soon, it's always a special moment.
If you need anything along the way, we’re here to help. Cheers!
I've been buying whisky from dekanta…
I've been buying whisky from dekanta for a long time because they often have bottles that I can't find elsewhere. I recently bought a cask and was very impressed with the professional approach and support. Looking forward to visiting Japan and trying my own whisky some day soon!
7 December 2025
Unprompted review
Reply from dekanta
Hi Ana, thank you so much for your long-time support! We’re thrilled to hear that you’ve enjoyed our rare whisky selection over the years.
We're equally delighted to know that you're happy with your recent cask purchase - our team takes great pride in providing professional guidance every step of the way.
We can’t wait for the day you visit Japan and taste your very own cask. Until then, we’re always here to help you discover something special.
Easy transaction
nice guys to deal with. Looking forward to visiting the distillery and getting to try my whisky. Took quite a while to receive my certificate of ownership but it has arrived now.
15 October 2025
Unprompted review
Reply from dekanta
Thanks very much for your review Aidan! We're delighted to hear you're happy with your cask purchase and have received your certificate from the distillery, sorry about the small delay on that.
We're looking forward to hearing about your trip to Japan and are excited for you to draw a sample from your cask.
If you need anything else at all, we're happy to help.
Thanks!
Impressive service
Recently purchased a cask through Dekanta and was very impressed with the service. I had a lot of questions around the purchase process and the products, all of which were answered thoroughly. My certificate arrived quickly, so now I'm looking forward to making the trip over to the distillery!
23 November 2025
Unprompted review
Reply from dekanta
Thank you so much for your review, Mitchell! We’re delighted to hear that your cask-buying experience with dekantā was smooth and that all your questions were fully answered.
We’re especially excited for you to visit the distillery, it’s always a rewarding and memorable experience seeing the place, meeting the team and drawing a sample from your cask to taste its progress.
If you ever need anything else, we’re always here to help. Cheers!
I suspect I’ve been scammed
I spoke too soon in my original review. I ordered two bottles of whiskey. The less expensive bottle arrived quickly. The more expensive bottle hasn’t arrived 3 months later. Email replies have been delay tactics. I suspect I’ve been scammed.
10 August 2025
Unprompted review
Reply from dekanta
Thank you for your reviews and our sincerest apologies about the delay to your order, this is not acceptable and we will endeavor to fix this for you.
Can you please provide your order number so that we can crosscheck the order status and then provide you with an update and solution?
Our sincerest apologies once more, we hold ourselves to a much higher standard than what has been delivered.
The dekanta Team
They never delivered my order
They never delivered my order. I ordered a bottle of Hibiki 17 and Hibiki 21 on June 6, 2025. It's now September 4, 2025 and I still haven't received confirmation of shipping. Each time I reach out, they respond with something about their logistics department and shipping how it is about to ship or need to check with their logistic partners in the U.S. I got so fed up, I asked for a refund. As of now, I'm not sure if they'll issue a refund or if I've been scammed out of $1,600. I would not order from them again.
4 September 2025
Unprompted review
Reply from dekanta
We’re very sorry for the long delay you experienced with your order. A refund was processed on September 5th and a payment receipt has been shared with you. It should already be reflected in your account. We take full responsibility for the frustration this caused and are working hard to prevent this kind of situation from happening again.
Tried to sell a whisky to Dekanta
Tried to sell a whisky to Dekanta, as they offer to buy whisky’s on their website. The phone line was very difficult to use, sometimes I would just be on hold for ages and the one time I spoke to someone, it seemed very unprofessional.
Moved to their emailing system for communication and they only seem to reply late at night. When I finally got a response after sending photos and details of the whisky I wanted to sell, they didn’t make an offer, but just flat out refused to buy it. For reference it was 17 year old Hibiki from the early 90s.
I wouldn’t recommend dealing with them.
13 August 2025
Unprompted review
Reply from dekanta
Thank you for your feedback. We’re sorry to hear about the difficulties you faced when reaching us. Our team works across multiple time zones, which can sometimes cause delays in responses, but we are working to improve both phone and email support.
While we can’t make offers on every bottle submitted to us, we always aim to handle enquiries professionally and it’s clear we fell short in this case. We appreciate you bringing this to our attention and will use your feedback to improve the experience for others.
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