Defy Medical Reviews 

3,950
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable, attentive, and helpful, often providing personalized care that addresses individual needs. People frequently highlight the excellent customer service, noting that providers take their time to listen without rushing appointments and explain complex topics clearly. The overall service and user experience are described as exceptional, with many appreciating comfortable and professional interactions. However, some customers also noted issues with administrative processes, specifically experiencing delays in receiving prescriptions or having consultations checked out promptly. Reviewers mentioned waiting over a week for updates or needing to call multiple times to resolve prescription issues.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their knowledge, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, frequently praising the helpfulness, knowledge, and... See more

Service

People report positive experiences with service, often highlighting stellar interactions and responsive... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers reporting amazing and very... See more

Product

Users describe ambiguous interactions with the product, with some finding it amazing and helpful for health... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am grateful for Defy. Instead of gatekeeping care and getting tangled up in red tape, Morgan works with me to accomplish a tailor made plan of care that meets my needs. I appreciate the fact that th... See more

Company replied

Rated 5 out of 5 stars

Doctor was knowledgeable helpful and had some good insight. It's been like 2 months since I started this process though so I hope the medicine gets prescribed soon. Trying to get rid of pain and until... See more

Rated 5 out of 5 stars

Melissa has amazing listening & diagnosing skills . She was able to negotiate my difficult health challenges and sput in a request for a nurse ZOOM meeting for this coming Monday to make sure I'm us... See more

Company replied

Rated 5 out of 5 stars

So happy I switched to Defy. They listen to you. They don’t gatekeep medications. They know that women naturally produce testosterone along with estrogen and progesterone, so they are happy to prescri... See more

Company replied


Company details

  1. Medical Clinic
  2. Doctor
  3. Mental Health Service
  4. Women's Health Clinic
  5. Pain Management Physician
  6. Specialized Clinic

About Defy Medical

Written by the company

Learn About Our Clinic
Meet our Care Team
TRT for Men
BHRT for Women


Defy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you.

Our services include:
• Testosterone Replacement Therapy (TRT)
• Bioidentical Hormone Replacement Therapy (BHRT)
• Sexual Health Treatments
• Erectile Dysfunction Therapies
• Thyroid Therapy
• Peptide Therapy
• Nutrition and Supplementation
• IV Infusions
• Ketamine Therapy
• Fat Loss and Weight Management
• Aesthetic Services
• PRP Injections

Feel Better with Defy Medical.

Written by the company

Convenient and customized care.
We treat the whole patient, not just one or two symptoms. Discuss your needs with an expert provider in an extended consult via telemedicine. Then order prescribed medications online with doorstep delivery.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,950)

254 reviews in the last 12 months

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Rated 5 out of 5 stars

Knowledgeable and Effective

Michael is very knowledgeable and over the past five years of my regiment I have been given great advice on my TRT journey.

14 June 2026
Defy Medical logo

Reply from Defy Medical

Keep up the great work and thank you for being such a loyal patient!

Rated 5 out of 5 stars

Great provider!

Mike Linkous consistently provides clear, insightful explanations of all lab markers, making each follow-up both informative and valuable. I’ve been working with him for over seven years, and every conversation is engaging and educational. I especially appreciate how he stays up to date on advancements in HRT and shares that knowledge during our visits.

Highly recommended. Thanks, Mike.

12 June 2026
Defy Medical logo

Reply from Defy Medical

We are so happy to hear about your positive experience and appreciate your kind words. It's wonderful to know that you have built such a great relationship with Mike over the years. This is what it's all about!

Rated 5 out of 5 stars

Robin was great

Robin was great! I really felt that she listened to my concerns.

11 June 2026
Defy Medical logo

Reply from Defy Medical

Thanks for the great review!

Rated 5 out of 5 stars

Wonderful Experience with Defy Medical

My experience with the clinical staff at Defy Medical has been phenomenal. Talking about personal medical and hormonal issues isn't always easy, but the providers make you feel entirely comfortable and heard. Defy Medical provides top-tier concierge health care. Their telemedicine platform is incredibly convenient, and the medical staff is lightyears ahead of standard clinics in their knowledge of hormone optimization and overall wellness. The initial lab review was highly detailed, and the treatment plan they built for me was completely customized to my body. Medications are delivered right to my door, and customer service is always prompt and helpful. I cannot recommend them enough for anyone wanting to restore their energy and take control of their health.

12 June 2026
Defy Medical logo

Reply from Defy Medical

We are so pleased to hear about your positive experience with our clinical staff and the personalized care you received. It's wonderful to know our services and expertise in hormone optimization have been beneficial. Thank you for your kind words and recommendation. Keep up the fantastic work!

Rated 5 out of 5 stars

Marissa

Good communicator-took her time. Provided time for questions.

11 June 2026
Defy Medical logo

Reply from Defy Medical

Thanks for the great review!

Rated 5 out of 5 stars

Knowledgeable

courteous, knowledgeable, and friendly. Looking forward to our next interaction to see how the medications are working.

12 June 2026
Defy Medical logo

Reply from Defy Medical

Thanks for the great review!

Rated 5 out of 5 stars

So happy I switched to Defy

So happy I switched to Defy. They listen to you. They don’t gatekeep medications. They know that women naturally produce testosterone along with estrogen and progesterone, so they are happy to prescribe a complete hormone replacement package. Hopefully someday insurance companies will catch up and these life changing medications will be covered for women the way they already are for men.

11 June 2026
Defy Medical logo

Reply from Defy Medical

Hi Lori, thank you so much for this thoughtful and heartfelt review. It means a lot to us. Keep up the great work!

Rated 5 out of 5 stars

Women's HRT with Defy

My telehealth appointment went very well. I've been a patient for almost two years, and it is always easy to schedule follow up appointments. I never feel rushed during the appointment, allowing plenty of time to talk about my concerns and questions.

10 June 2026
Defy Medical logo

Reply from Defy Medical

We are so lucky to have patients like you. Thank you so much for the thoughtful review. Keep up the great work!

Rated 5 out of 5 stars

Thorough

Thorough, insightful, and helpful televisit. Didn't feel rushed, we spoke in terms I comprehended and she listened well. Overall great visit.

10 June 2026
Defy Medical logo

Reply from Defy Medical

We're so happy you had a great televisit! We appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

Mike is the best

Mike is the best. Very thoughtful and thorough visit. Defy continues to be an excellent provider.

11 June 2026
Defy Medical logo

Reply from Defy Medical

Thanks so much for the thoughtful review!

Rated 3 out of 5 stars

10 minutes late to call

10 minutes late to call. bad connection when on it. been a couple days and im still waiting for the follow up call so i can purchase the TRT he recommended.

11 June 2026
Defy Medical logo

Reply from Defy Medical

Hi Kevin, thank you for sharing this feedback. We apologize for the delay and connection issues during your call. Our managers have been alerted and are looking into this now. A member of our team will be in touch to help with next steps.

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