DeFlorance Reviews 2,538

Do not trust this company, it’s a scam. The shoes are paper thin and made in China- not Italy as they claim. They also charge only 6 dollars for shipping from china to USA but then make you pay 30 or more dollars to return. This is their business model, make cheap products to sell at full price, then make a profit because people won’t want to return because of the cost.

The shoes are very comfortable with lots of room for the toes. This makes walking long distances quiet easy. Their customer service is outstanding. Very responsive and helpful.

Very quick response times and a positive solution!!!

the shoe advertised as a supportive shoe with arch support. there is no arch support and there is nothing supportive with it. they are wide, that was not mentioned in the description either. they shipped from china, so do not expect to be able to return. low quality.
i do not recommend and regret spending so much money on these. i had high hopes from the description which they do not hold up to.

Warning ⚠️ Do not buy from this company!! It took 6 weeks for shoes to arrive. It was a gift for someone. Did not need. Also quality and appearance is very poor And they claim a guarantee if they don’t work out for you. But you have to pay to ship them back to China‼️ They said it would be close to $30 for shipping at my cost. And by the time they agreed to it, they said I was outside return period. Even though they took 6 weeks to arrive.

I bought two pairs of shoes, one for my husband as a gift and one for myself. We are immensely pleased with my purchase. The shoes are light, and do well to alleviate my pain from plantar fasciitis and arthritis. De Florance mistakenly shipped us another shipment. When we sought advice in returning them, the company was very gracious and generous enough to give them to us to enjoy for free. Now I have another pair to help me with my medical conditions. My PT was very impressed with the look of my shoes and I was proud enough to share with her my experience. Highly satisfied customer here!

I ordered shoes that were too small and they were very responsive when i reached out about switching them. They sent me a new pair pretty quickly but there is shipping freight of about $28 to send them back; so they let me keep the prior pair and charged me that cost for the new pair.

I ordered the first version of these shoes as soon as I saw them. I liked the wider toe bed that looked nice, not like platypus feet. I wore the white color ones daily all spring, summer, fall. They fit perfectly and were really comfortable. I ordered the 2.0 version as soon as they were available in the black color. They slipped right on, and I have been wearing the daily all winter. There is no "break-in" time. They fit right from the get go.

Customer service is exceptional - I was unhappy with the initial pair and they sent a replacement pair with the new updated insoles. I am very happy with the comfort of the shoe now, and that they followed through like they said they would with a new pair. I didn't want to ship them back to China, which is their return policy, so heads up there.

I am so thankful that I finally found a pair of tennis shoes that helps me, I have Rheumatoid Arthritis and for my job I walk a lot so this shoes are so comfortable, stylish and had helped me tremendously. Being wearing them for about 9 months or so
Thank you for an amazing product
Very happy customer
Diana C

Love my DeFlorence shoes! Cute and comfy with a spacious toe box. Ordering was easy, the company kept me updated on the delivery schedule, and they arrived on time.

I have had a wonderful experience with Deflorance. After expressing a concern and feedback about my shoes they heard me and have gone above and beyond to make it right. Communication and responsiveness have been exceptional. I heartily recommend their product and their service.

My first pair of shoes I ordered I accidently clicked size4.5 instead of a size 8.5. I recieved my 4.5 quickly. Thats when I notice and checked my reciept that it was my fault. I contacted customer service they responded very quick and had a plan to help. It was amazing. My new 8.5 shoes are on there way. I just feel that most companies these days do not have the best customer service. This company is a rock star in customer service. Thats why I gave them 5 stars. Please keep doing what you are doing. Its really nice. I cant wait to wear these shoes at work. Im a Hairstylist on my feet all day and am so excited.

The prompt responses to my request for a shoe that works for me. They answered quickly and kept me in the loop

Revised review: After I left a one star review Deflorance reached back out. After several emails back and forth, they sent me a new pair of shoes at the correct size. I originally ordered two pairs so I'm still out $40 since they refunded me 15% of the second pair. The new pair of shoes is no where near as comfortable as the first pair that I bought a year ago. I purposely bought these shoes for the wide toe box since I have bunions. The original pair I bought was immediately comfortable and a perfect fit. This "new and improved 2.0" version is far less comfortable. At least they tried to make things right and once again I'll commend their prompt customer service responses.

Original review: Terrible return policy. Impossible to return. Shoes aren't sized correctly. Customer service responds quickly to emails but they attempt to get you to spend more money by providing a "discount."

My customer service agent, MANHOOR, was exceptional. He worked with me to change my shipping address and made the experience smooth and straightforward. I am so satisfied with the shoes, CLOUDEA 2.0 that I purchased a pair for my sister and a friend!

I have a pair of the white with multi colored striped 1.0’s and while they are comfortable now, for me they took a bit to break in which I did not expect. I was off to a feeling of meh with these. But they are cute, so there is that. I got a discount email to get a pair of 2.0’s. I always liked the black/blue color so I got them. I ordered them right after Thanksgiving. I knew shipping was a longer lead time than other companies but by week 3 I reached out for an update. Customer Service was super responsive. They gave me updates and explained why we had an issue. It was on the carrier side. Within a few days of back and forth updates regarding the shipping company, they reached out saying they were going to ship a new pair and ensure this pair arrived within days. If the initial pair arrived, just keep them as a thanks. A bit of disappointment they didn’t arrive when expected but it wasn’t their fault, they were responsive and provided unprompted answers to issues with another company and replaced them without even asking. Was the replacement pair the right thing to do? Absolutely. But in today’s world, it’s nice and refreshing for a company to do the right thing without an argument, pleading your case, or a snarky email. New pair of 2.0s have a different fit which is better than the 1.0s. They have more cushioning and a slightly bigger box toe. No need to break these in like to 1.0s.

Very happy with my purchase. Wonderful customer service.

Great Shoes!
Easy ordering, quick delivery and fantastic product.
Bought the shoes before a trip to NYC and wore them for 3 days straight logging nearly 20 miles of walking. Feet really felt great.

thank you!

Terrible customer service. If you have to return anything you are responsible for shipping costs back to China. Even though my shoe had a scuff on the toe - if I wanted a refund I had to pay shipping charges of approximately $38 to return to them. Do not recommend at all!