App idea is generally great and I enjoy it. However, there are some small bugs which I've reported twice sometime ago, but haven't been addressed yet. They are mainly related to the cards after each t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have never been so engaged when reading non fiction books. Summarising key points the way it does has made it really easy to understand and retain the information. As someone with a short attent... See more
Company replied
There are a variety of books to choose from. Deepstash gives me a way to "check out" for a few minutes, sometimes longer and not feel as if I've lost all sense of time or what I had been doing. I've l... See more
Company replied
Overall, love it. It’s an engaging and entertaining way to educate yourself on multiple topics. The “streak” accountability is a nice feature, as well. My only negative is the new format can be a litt... See more
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3.6
Average
324 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
wery good suport team all problems was…
wery good suport team all problems was solved in a few min
6 May 2026
Unprompted review
Reply from Deepstash
Thank you for your feedback!
We’re glad our customer service could assist you and make things easy.
Best regards,
Deepstash Team
Worst app and customer service
Worst app and customer service. The app was useless and there was an auto renew clause. I canceled the day before it renewed and they charged my credit card already. I requested a refund and they denied me. Absolute disgrace to customer service standards.
5 May 2026
Unprompted review
Reply from Deepstash
Hi there,
Thank you for sharing your feedback!
We apologize for any inconvenience you may have had.
We’ve sent you a request via TrustPilot to help us identify your account in our system.
Once we receive your details, our support team will review your case and assist you accordingly. To help us handle this as quickly as possible, please contact us at help@deepstash.com and include the reference number TWALL732478. This will allow us to locate your account and provide you with accurate next steps based on your subscription.
Best regards,
Deepstash Team
Poor customer service, No Deepstash more like Trash
Very poor customer experience and disappointing handling of subscriptions.
I signed up in February under a 60% promotional offer for 3 months and was not clearly aware that it would automatically renew. Today on 5th May,I was charged £49.95 for renewal and within minutes, I reinstalled the app, checked my account, and cancelled the subscription immediately.
I have not used the app at all after this renewal or even before because it was useless to begin with.
Despite acting straight away and explaining the situation clearly, Deepstash refused to issue a full refund. Instead, they offered only a partial refund while stating I am “not eligible,” framing it as a goodwill gesture. This is not acceptable charging a customer who hasn’t used the service and then refusing a full refund shows a lack of fairness and accountability.
This experience feels misleading and rigid, with hidden policies being prioritised over basic customer care.
I will now be escalating this matter further.
I strongly recommend others to be extremely cautious with this subscription. Make sure you are fully aware of the auto renewal terms because if you are charged unexpectedly, don’t expect a reasonable resolution.
5 May 2026
Unprompted review
Reply from Deepstash
Hi Jabeen,
Thank you for your feedback and we’re sorry to hear about your experience.
We’d like to clarify that subscriptions renew automatically unless canceled prior to the billing date, as outlined during signup.
Our team has responded to your request and has now reached out again with a resolution to help address the situation. We’re here to assist further and would be happy to help once we hear back from you.
Best regards,
Deepstash Team
Horrible app
Horrible app, Really for dummies. Tried to cancel my free 7-day-trial which apparantly failed and got charged for the full year subscription. After trying reclaiming my subsciption fee, they just said looking at my data, they could not find my cancellation. Heared nothing ever since. Deepstash = deeptrash = deepcash. Stay away from it. No value for money
27 April 2026
Unprompted review
Reply from Deepstash
Hi Ronald,
Thank you for your feedback and we’re sorry to hear about your experience.
We’d like to clarify that your subscription was purchased through the App Store. In this case, Apple handles all billing, cancellations and refund requests directly, which means we don’t have access to their payment system or the ability to issue refunds on their behalf.
Our team has already reached out to you with guidance on how to contact Apple and also offered additional support from our side. We’re here to help further if needed.
Best regards,
Deepstash Team
Meaningless app, auto renew scam
Meaningless app, extremely shallow content, it is all a scam to get you to test it at a very low/discounted price and then automatically renew you a year later at $100+ despite being cancelled. Scam. Stay away
18 March 2026
Unprompted review
Reply from Deepstash
Hi Fredrik,
Thank you for your feedback and we’re sorry to hear about your experience.
We’d like to clarify that subscriptions renew automatically unless canceled prior to the billing date, as outlined during signup. A reminder email was also sent prior to the renewal.
Our team has reached out to you directly and offered a resolution to help address the situation. We’re here to assist further and would be happy to help once we hear back from you.
Best regards,
Deepstash Team
No Reminder, Instant Charge, and No Support
Signed up for a free trial on Deepstash and got hit with a $69.99 charge the same day it ended. I was planning to cancel, but there was no reminder email and the charge went through before I had a fair chance. Even worse, I reached out to support right away and got no response.
The app itself is fine, but the billing practices and lack of customer support completely ruin the experience.
28 April 2026
Unprompted review
Reply from Deepstash
Hi there,
Thank you for your feedback, we’re sorry to hear about your experience.
We’d really like to look into what happened and help resolve this, but we’re currently unable to identify your account based on this review.
Please contact us at help@deepstash.com and include reference number AP237549, so our support team can review your case and assist you as quickly as possible.
Best regards,
Deepstash Team
Buggy app and you can't cancel your subscription
Terrible experience with this app! I tried Deepstash on a whim and immediately found that it did not work with my Android phone. Buttons I was supposed to press to continue overlapped with the button to return to my phone's home screen, and icons overlapped in such a way as to make them unreadable. I reached out to customer support, who asked if I had the most-current version, I did, and they then ignored my multiple requests spanning several weeks now to cancel my subscription and refund my money. I cannot find the "cancel" option on their webpage anywhere! It's been more than a month since I heard from them, and I'm about to get my bank involved to try to pull back the charges. DO NOT GET THIS APP.
29 April 2026
Unprompted review
Reply from Deepstash
Hi Laura,
Thank you for your feedback, we’re sorry to hear about your experience.
We’d like to clarify that our team has been in contact with you and has responded to your requests. In order to investigate the issue you mentioned, we asked for additional details (such as a screenshot or screen recording), but unfortunately we did not receive a follow-up with that information.
Without these details, we’re unable to properly identify and fix the issue on our side.
That said, we have gone ahead and issued a refund for your most recent charge to help resolve the situation.
We remain available if you’d like to continue the investigation, just reach out to us and we’ll be happy to assist further.
Best regards,
Deepstash Team
AVOID at all costs
The business revolves entirely around predatory and sly subscription tactics with clickbait marketing over having any semblance of a product itself.
I didn't cancel my subscription and was charged the following month. The support was insulting at best, offering a partial refund despite me contacting on the day of billing without having used the service once since purchase.
I was then told 'If you choose not to accept our help...' in an email. This is a shameful business and I advise you to avoid it at all costs.
28 April 2026
Unprompted review
Reply from Deepstash
Hi there,
Thank you for your feedback, we’re sorry to hear about your experience.
We’d like to clarify that subscriptions renew automatically unless canceled prior to the billing date, as outlined during signup. That said, we always aim to assist our users fairly and have offered solutions in similar situations.
Currently, we’re unable to identify your account based on this review. Please contact us at help@deepstash.com and include reference number RW482391, so we can review your case and assist you further.
Best regards,
Deepstash Team
They don’t give any notice about…
They don’t give any notice about subscription renewal, I deleted the app and tried to cancel my subscription earlier, though today I’ve been charged with a total of 49.95. I tried contacting them, waiting for a response back currently, though nothing yet, hopefully this can be resolved in some way
26 April 2026
Unprompted review
Reply from Deepstash
Hi there,
Thank you for your feedback, we’re sorry to hear about your experience.
We’d really like to look into what happened and help resolve this, but we’re currently unable to identify your account based on this review.
Please contact us at help@deepstash.com and include reference number RADIAX237241, so our support team can review your case and assist you as quickly as possible.
Best regards,
Deepstash Team
Canceled my trial on the 7th day but…
Canceled my trial on the 7th day but they still charged me $70. I reached out for a refund but they denied it due to their “policy”. They NEVER send reminders on purpose unlike other subscription services for a reason. Don’t get the app!!!
24 April 2026
Unprompted review
Reply from Deepstash
Hi Crystal,
Thank you for your feedback.
We’d like to clarify that a reminder notification was sent prior to the renewal via push notification.
Our team has also reached out to you directly to offer a resolution, and we’re happy to assist further once we hear back from you.
Best regards,
Deepstash Team
The process is slightly tricky, but works
The process is slightly tricky, HOWEVER when it was unsuccessful trying to get a refund navigating the website and google play store on my own, I e-mailed customer service and they were very responsive. They first offered me a 3 month free pro-trial, but I requested the refund and they immediately sent it. They were courteous and helpful, and I appreciated how quickly they resolved the issue and sent my refund.
23 April 2026
Unprompted review
Reply from Deepstash
Hi Hollie,
Thank you so much for your thoughtful feedback, we really appreciate you taking the time to share your experience.
We’re glad to hear that our support team was able to assist you quickly and resolve your request smoothly. At the same time, we appreciate your note about the process, and we’re continuously working to make things clearer and easier to navigate.
Thanks again for your kind words, it means a lot to us!
Best regards,
Paladin Team
Beware!
Nearly impossible to terminate. Very sneaky.
—//—
Update: termination successful it seems via emails to support. Things you subscribe to should be easy to terminate online with one click.
Still find the content generic an underwhelming.
Still pretends to download an App which is not the case. Still advertises under different brands.
21 April 2026
Unprompted review
Reply from Deepstash
Hi Hubertus,
Thank you for your feedback and we’re sorry to hear about your experience.
We’d really like to look into what happened and help resolve this, but we’re currently unable to identify your account based on this review.
Please contact us at help@deepstash.com
and include reference number HUBERTUS237241, so our support team can review your case and assist you as quickly as possible.
Best regards,
Deepstash Team
They charged me 50€ without permission…
FINAL UPDATE: Following my review and direct contact with the support team, the company has officially processed and completed the full refund. The money is now back in my bank account. I appreciate the resolution of the issue and the responsiveness after my public complaint. Problem solved.
21 April 2026
Unprompted review
Reply from Deepstash
Hi Sebastiano,
Thank you for your feedback.
Our team has reviewed your case and has now resolved the situation directly with you. We’re always here to help and appreciate the opportunity to address your concerns.
Best regards,
Deepstash Team
I went to cancel the day my…
I went to cancel the day my subscription was renewing and they charged me 50 bucks. I've asked for a refund and they will not give me a refund. I do not want the service I already paid $20. To me this is terrible customer service! I need that 50 for my kids.
17 April 2026
Unprompted review
Reply from Deepstash
Hi Jeremy,
Thank you for your feedback, and we’re sorry to hear about your experience.
The subscription was set to renew automatically after the initial discounted period, as outlined at the time of signup. That said, we understand your concerns and have reached out to you directly to offer a resolution.
Please feel free to check your inbox, we’re here to help and would be happy to assist further.
Best regards,
Deepstash Team
I feel scammed
I feel scammed. This awful company keeps charging me and I have no way of stopping them. I have been charged twice and I have contacted them but they are refusing to refund me a single pound even though I have not used the app ONCE. Not even once. And I'm sure they can see that.
12 April 2026
Unprompted review
Reply from Deepstash
Hi there,
Thank you for sharing your feedback!
We apologize for any inconvenience you may have had.
We’ve sent you a request via TrustPilot to help us identify your account in our system.
Once we receive your details, our support team will review your case and assist you accordingly. To help us handle this as quickly as possible, please contact us at help@deepstash.com and include the reference number JOHNBB2182387. This will allow us to locate your account and provide you with accurate next steps based on your subscription.
Best regards, Deepstash Team
1* app isn’t as effective
1* app isn’t as effective, it’s supposed to remind you before you renew which it did not , I politely contacted customer service for a refund and it’s been a week with no response DO NOT TRIAL OR PURCHASE THIS APP
17 April 2026
Unprompted review
Reply from Deepstash
Hi Muhammad,
Thank you for your feedback, and we’re sorry for any frustration caused.
We’d like to clarify that subscriptions purchased through Apple are billed and managed directly by Apple, which means we’re unable to process refunds on our side. Our team has previously shared the steps on how to contact Apple Support, as they are the only ones who can assist further with refund requests in this case.
Regarding the renewal reminder, a notification was sent prior to the end of your trial period via push notification (directly to your device). In case it was missed, you can also find the notification within the app.
We’ve followed up with you again and remain available if you need any further guidance.
Best regards,
Deepstash Team
Where is the refund button?
Had a huge payment come out of my bank and thought I was scammed only to find out that an app, which I never used and cancelled any subscription to, charged almost $130 for a years subscription. Trying to find out why this has happened and how to get a refund as this app is pointless and has no real use unless you enjoy reading books from your phone, which apparently no one does judging from the incredibly negative reviews
13 April 2026
Unprompted review
Reply from Deepstash
Hi Justin,
Thank you for sharing your feedback!
We apologize for any inconvenience you may have had.
We’ve sent you a request via TrustPilot to help us identify your account in our system.
Once we receive your details, our support team will review your case and assist you accordingly. To help us handle this as quickly as possible, please contact us at help@deepstash.com and include the reference number JUSTIN482127. This will allow us to locate your account and provide you with accurate next steps based on your subscription.
Best regards, Deepstash Team
Refused to honor their 30-day guarantee…
Refused to honor their 30-day guarantee after I cancelled a brand new purchase 10 minutes in. When I disputed it with my bank, Deepstash outright LIED to the bank, claiming it was a renewal and that they sent me a 7-day notice. My account was created 10 minutes before the charge! Submitting falsified evidence to win a bank dispute is fraud.
14 April 2026
Unprompted review
Reply from Deepstash
Hi Mr Fraser,
Thank you for your feedback. We take claims like this very seriously.
We’re unable to identify your account based on this review, but we would like to investigate this thoroughly and clarify the situation.
Please contact us at help@deepstash.com
and include reference number FRASER237231, so we can review your case in detail and provide you with accurate information regarding your subscription and billing.
We are committed to handling all billing matters transparently and in accordance with the information available in our system.
Best regards,
Deepstash Team
Unauthorized charge of €49.95 for…
Unauthorized charge of €49.95 for Deepstash Pro via Brainstash, Inc. on April 3, 2026, without any subscription or consent. No response from support after multiple contact attempts, while the transaction is already reported as fraud and the card has been blocked.
There are many similar reports online about unexpected charges, difficult cancellation and ignored emails, which matches this experience.
Strongly advise others to avoid this service. Refund requested, still unresolved.
EDIT: I didnt receive any request they claim to have done. Even though they replied to me asking to contact them, which I did instantly, they fail to reply to that message as well. Not surprisingly , I never got answer on e-mail 03/04 and 12/04 to their provided e-mail support.
Invoice CGN0LE5B-0002
Receipt 2424-3762
3 April 2026
Unprompted review
Reply from Deepstash
Hi Mathieu,
Thank you for your feedback.
Our team has responded and is ready to assist. However, for privacy and security reasons, we’re only able to discuss account-specific details directly with the account holder.
We’ve invited the account owner to contact us so we can verify the details and resolve this as quickly as possible.
Best regards,
Deepstash Team
Billing & Subscriptions
Billing & Subscriptions: Numerous reports on the App Store describe high-pressure tactics, hidden costs, and difficulty cancelling memberships, leading to accusations of being a "money-grabbing app".
This is my exact experience.
14 April 2026
Unprompted review
Reply from Deepstash
Hi there,
Thank you for sharing your feedback. We’re sorry to hear that this was your impression of the experience.
We would appreciate the opportunity to look into this further, as we are unable to identify your account based on the information currently available.
Please contact us at help@deepstash.com and include reference number XX137983, so our support team can review your case and assist you accordingly.
We take all feedback seriously and are always happy to investigate any concerns raised by our customers.
Best regards,
Deepstash Team
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