Decodo Reviews 1,907

jessica gave me everything i need in a kind and fast way

They manipulate clients just to sell their products. I purchased a $2000 ISP package, but the TCP limit is still capped at 1000. Even the $4 ISP package has the same 1000 TCP limit. On top of that, their sales team misled us by keeping the explanation vague—making it seem like the limit was 1000 TCP per IP. Because of this confusion, we ended up buying the package, only to realize later that it wasn’t clarified properly. When we raised the issue, they ignored it and kept pushing to sell the product.

Decodo’s support is fast, friendly, and genuinely helpful. One of the best I’ve dealt with.

I've a scrapping package and at my renewal date, it is broken. I've built a business on this service and now they get paid, but I'm getting a lot of tickets because their broken system. When I told them that to support, they say I've created a ticket and it will be "maybe" fixed in 1-2 days. Not acceptable!

great everthing both system and supporter

Gooood and the problem solved

The platform acting like frauds.

I've just funded my profile with crypto and they banned me without any details. I'm from Ukraine but using VPN for access the internet.

This platform is extremely rogue. Before you make a purchase, they don’t disclose anything. Once you pay and want to start using it, they suddenly require you to provide personal information and facial recognition. After you pass that, you still have to wait two business days for the review to be completed. This means you can’t use the service for two business days, yet your purchased plan is already being charged during that time. In other words, the platform tricks me out of two days of fees. And after the two days, if your review is rejected, they don’t even give a clear reason for the rejection—they just ask you to resubmit your personal information and facial recognition again. The behavior of this platform is no different from that of a scammer.

After unsuccessfully testing several other residential proxies, Decodo was the only one that actually worked. It was also the easiest to use and works out of the box, no coding skills required. Customer service was also quick to answer my question. Absolutely recommended especially for newcomers!

I recently subscribed to Decodo's Static ISP Proxies and I must say, the experience has been outstanding from start to finish.
The quality of the IPs is top-notch. They are clean, stable, and from genuine residential ISPs, which is exactly what I needed for my professional use case. Their official checker tool (ip.decodo.com) is also a fantastic feature that provides accurate and trustworthy information.
What truly sets Decodo apart, however, is their customer support. I had a rather complex issue with my initial IP allocation, and I had the pleasure of being assisted by Jessica. She was incredibly patient, highly knowledgeable, and demonstrated a genuine commitment to resolving my problem. She not only understood my technical needs but also went the extra mile to ensure everything was perfect.
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Thanks to Jessica's help, I now have a perfect setup with three high-quality, independent IPs. It's rare to find a company that combines a great product with such a high level of customer care.
I highly recommend Decodo to anyone looking for reliable, high-quality proxy solutions. You won't be disappointed!

Decodo is a scam. I paid for 10 Residential IPs in France, and got 10 Ips in Data Centers, 5 in France and 5 in the US.

docado scam Please, no one buys IP.

10/10 The DC proxies are fast and almost never break. And when an issue happened you are always informed if you subscribed to the status updates API.
The customer support is also a 10 out of 10. Always there no matter the time and the issue! They always did their best to help me (Kudos to Jessica :) ).
Trust me, you won't find a better provider.

Nice, easy and prompt. Great service!

I had an excellent experience with Decodo IPS. Their service was professional, fast, and very reliable. The team was always responsive and kept me updated throughout the process, which gave me peace of mind. Everything was delivered exactly as promised, with great attention to detail and customer satisfaction. I highly recommend Decodo IPS to anyone looking for trustworthy and efficient service.

I had a problem setting up and the rep on the help chat went out of his way to help me and was very knowladgable. Best customer service I've seen in a while!

i have been using the service for along time. stopped working due to a authentication problem. The problem was resolved immediately and politely by the helpdesk.

Decodo offers a high-quality service, and support was quick to help me with any questions I had.

Within less than 24 hours of use, I find it super straightforward, fantastic support, and an intuitive UI, unlike the competition. Loving it so far!