Deck Supermarket Limited Reviews 

235
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and mention how remarkably quick, smooth, and easy the online ordering process truly is. People also appreciate the incredibly helpful staff members who provide excellent guidance, alongside the wonderful overall quality of the products received. Though some reviewers were not happy with minor problems encountered during their purchase, such as delayed shipments, missing components, or flimsy hardware screws. Despite these occasional setbacks, consumers generally remain extremely satisfied with the exceptional product value, helpful customer support, and reliable daily shipping service.

What people talk about most

Product

Reviewers mention positive feedback about product quality, value for money, and fast delivery. Consumers... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Staff

People report positive experiences with staff, highlighting that email queries are promptly answered and... See more

Service

Consumers find service to be positive, highlighting smooth transactions and speedy delivery. Reviewers... See more

Order

Reviewers highlight great satisfaction with the order process, frequently praising the fast delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service Despite being really well packaged, a couple of small items arrived with some damage. As soon as we contacted them with photo proof, replacements were shipped out.

Rated 5 out of 5 stars

Decking Post Lights were delivered quickly. I hope they last longer than the previous ones. Recommended seller.

Rated 5 out of 5 stars

The ordering process was very quick and efficient. I provided a rough plan of the area that needed doing, and they got back to me with a quote and a list of all the bits I needed the same day. It a... See more


Company details

  1. Deck Builder
  2. also in
  3. Do-it-Yourself Shop
  4. Lighting Store
  5. PVC Industry

Written by the company

Set up by industry professionals, Deck Supermarket offers a wide range of products from around the world. All products available on our website have been carefully selected by our team for their quality durability and above all their value for money. We are PVC Specialists with over 20 years knowledge in the leisure deck industry. Our Deck-it Board, SuperRail and Premium Foiled PVC ranges are designed by ourselves and made in the UK under license. We also sell quality products from big brands such as Millboard, in-lite, Pro-rail, Ultrashield, Ryno, Fortitude, DeWalt, Makita and many more. We source our products worldwide from countries such as America with others coming from our manufacturing partners right here in the UK, Europe and the Far East. We provide a second to none service for the DIY'er or the trade professional alike, we hold comprehensive stocks and dispatch daily via branded national carrier companies. All appointments are by prior arrangement but please contact us first to avoid disappointment.


Contact info

4.8

Excellent

TrustScore 5 out of 5

235 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(235)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top draw service

From start to finish, the process was top draw, really impressed with the service cost and delivery.... The service was very professional and friendly.... I'll be definitely using Deck supermarket again.

5 December 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi Nick, thank you for the kind words and always happy to help!

Rated 5 out of 5 stars

Easy website

Great website. Was recommended by the company that installed our decking.

27 November 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi Maureen, thank you for your review and glad we could help.

Rated 5 out of 5 stars

Great service

Great service. Quick delivery and very well packaged.

2 December 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you for your review, glad we could help

Rated 5 out of 5 stars

Just perfect 😍

Honestly, just a fantastic experience, nothing seemed to much trouble . Phoned me back twice, to make sure my order was correct, you can’t beat that. Arrived on time, nicely packaged ( glass) just perfect 👍, thanks very much, keep up the good work 🥰

11 November 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Really happy to help and thank you for the lovely review.

Rated 5 out of 5 stars

FANTASTIC SERVICE

Had previously bought but guests had broken 1 and I wanted to replace 1 and have a spare. I couldn't find my previous order to see what colour I had previously bought. Emailed Deck supermarket. They found my previous order, sent me an invoice and dispatched within 24hours. Also emailed me to say had fully charged them before packing so all good to go. Fantastic service.

8 November 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Sharon and glad we could help you out.

Rated 5 out of 5 stars

Prompt Service

The skirting was cut down to reduce delivery costs but was still possible house it all. It was delivered to my daughter within a couple of days of placing the order.

15 October 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Glad we could help.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, helpful telephone service with guidance of product.

10 October 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Graham, glas we could help with your Skirting purchase

Rated 5 out of 5 stars

Balustrade. Very smooth ordering process and Greg…

Very smooth ordering process and Greg was also very pleasant and helpful. Speedy and efficient delivery service. Quality of the product was excellent. Overall a very pleasant experience. Thanks I would certainly recommend this company.
BALUSTRADE IS IN PLACE AND LOOKS FANTASTIC PLUS NO MORE PAINTING

7 October 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Michael, it was a pleasure to help and hope the balustrade looks great.

Rated 5 out of 5 stars

Communication was excellent

Communication was excellent. Very helpful when asked questions. Fabulous product and efficient delivery arrangement

30 September 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi Maureen, glad we could help and hope you enjoy your deck kit.

Rated 5 out of 5 stars

Caravan decking. Very pleased with decksupermarket from…

Very pleased with decksupermarket from start to finish.
Sarah who dealt with my queries was very helpful and pleasant talked me through everything then ordered it for me. She told me approx when it would be ready for delivery which was right. She ordered the delivery for a time that suited me then it was delivered on time. It came on a pallet which we managed to get down from the truck (otherwise it would have been to handball). The person that erected it was pleased at how everything was marked up with step by step instructions and the railings etc just clicked into place. He has never done a decking before.
The only downside was the step and handrail had very little if any instructions which was a bit annoying but he managed. Seems to be good quality material and sturdy.
Very happy with decksupermarket.uk Thank-you

29 August 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you for review Heather, we'll look at the step rail instructions to see if we can improve them and appreciate the feed back.

Rated 5 out of 5 stars

Great service and communication

Great service and communication, with a special thanks to Greg who went above and beyond the call to assist me with my complex order. Fast delivery was also a bonus. Well done all.

2 August 2024
Unprompted review
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Cliff, hope the balustrade is looking great

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