Deckers Brands Reviews 

Bought some TEVA sandals online. They never showed up. They have a customer service number you can call, but no one answers phone at any of their London numbers found online. Finally had to email and days later, Dekker Brands who bought TEVA claimed that the order was delivered, and sent me a photo from the courier. Courier allegedly put them in front of the door to a neighbors house rather than ring my doorbell or knock on my door (I was home!). They even sent pictures of the parcel in front of a door. Problems was the photo was not my neighbors door or any other door on my street. Now, nearly a week after I paid for them Decker says I have to wait for courier investigation (5-10 days). And if courier finds that they are at fault they will send me a form to fill out to send to Dekker to make a claim. FFS if they really cared about customers they would: 1) Answer their bloody phone. 2) Send another order immediately to replace the lost order. If lost order is found they could have it back. Instead, customer is screwed due to their or courier screw-up. Online shopping involves trust that goes both ways. Dekker have broken that trust. Will never buy from them again. If you do so, know that it is at your own risk, not theirs. I have bought and worn great TEVA footwear for over 10 years. Not any more, I'm heading over to Birkenstock where the customer is appreciated and treated right.

Parent company of HOKA. I purchased a £150 pair of trainers from HOKA, which had disintegrated at the heel within 6 months of minimal wear. They refused to cover the damage under warranty. Do not buy from here, it is a rip off.

Customer service is bad and current operations don't make any sense. My daughter received a gift and needed to exchange it for another size. I called and worked with a customer service rep to find something in stock in her size to exchange. They emailed a return label to me and I promptly shipped the shoes back. 2 months later we had not received the new shoes. I contacted support who said that the order was canceled. I was not contacted because I was not the original purchaser even though I gave my information when doing the exchange. AND.. we have no way to get another pair of shoes in exchange so the gift is just lost for her. The customer care reps insisted they were right and nothing could be done differently.

I absloutly love cooking with my black n Deckers steemer pot . It's not just for rice! Perfectly made of course. I use it for potatoes. Cooking meat. Soup. Noodles. It's a mainstay in my kitchen. Works faster than an crockpot. Even with two tempature settings . I can melt cheese . Baking chocolate for Ganach. Even corn on the cob turns out tender perfect. They come in different sizes too .. I have a small one .

I ordered a pair of Hokaone flip flops from Deckers. I ordered the wrong size and returned them within a week. That was in August and they said my return was never received, although I tracked the return and it absolutely received. I have the proof of delivery. It is now October and after several phone calls and e-mails I am still waiting for my refund. Horrible customer service. This is a dishonest company.

This firm is dishonest. Do not order from them. They sent seriously defective Ugg slippers. They accused me of wearing them, ( until I pointed out the timeline), denied I had contacted them, (until I sent copies of my emails), then finally refused to refund me because I had photographed them outside, (to get a clear image of all the stains). The internet is full of similar reviews. Thank goodness for PayPal protection!

Order EU5047564
I have now been forced to take legal action against Uggs (Deckers) after having a pair of UGG boots stolen from outside my house because DPD didn’t follow my safe place instructions which was to leave with my neighbour. DPD admitted that the driver was negligent and didn’t follow protocol. However Uggs are refusing to refund my money so I’m left with no boots and £130 debt. they have refused to claim on their business insurance. They basically told me there’s nothing they can do and it’s tough. How can this be when they’re chosen courier didn’t follow protocol which led to my boots been stolen. I’ve checked on many legal websites and they’ve all said that it’s down to the retailer to refund my money. I have now taken legal advice and taken out a small claim which has cost me a further £35. Beware people! Buy your Ugg Boots in store do not buy them online the after care customers service is non existent. Totally disgusting company they are thieves!!