Decathlon Sports India Reviews 74

Worst delivery and customer service.Don't buy online from decathlon.

I recently purchased the Compact Home Gym 900 (Black/Brown) machine. While I appreciate the timely delivery and find the quality of the product is OK, however, I am highly disappointed with the post-sale service and support experience.

Decathlon had clearly advertised free installation for this product. However, there was no contact information or guidance provided regarding installation assistance. I had to proactively arrange the contact details myself by reaching out to the Belapur (Navi Mumbai) store.

My experience with your staff was equally frustrating:

Upon contacting the store, I initially spoke with Mr. Sahil, who refused to assist because the product was not purchased directly from their store.

After some discussion, he asked me to send my details via WhatsApp but the number was not registered on WhatsApp. I sent a regular SMS instead, but received no response.

I followed up several times and finally got in touch with Mr. Amol/Anmol, who assured me that the installation partner would visit the next day. However, no one turned up, and my repeated follow-ups yielded no further response.

Ultimately, I was forced to hire a local technician and spend an additional ₹2000 for the installation, which defeats the purpose of the promised free service.

This has been a deeply disappointing experience, especially from a brand like Decathlon that claims to value customer satisfaction. I hope you take this feedback seriously and review your service protocols, especially for online purchases and third-party store interactions.

Recommendation: I strongly discourage others from purchasing large equipment from Decathlon unless the company significantly improves its customer support and post-sale service processes. Customers deserve better value for their hard-earned money, time, and trust.

The decathlon did not deliver the product! As I ordered 2 T-Shirts and only one go delivered, I thought the second item was late so I waited for few more days. They did not come! When I contacted the support - they said as I did not contact them within 48 hrs, they will not be able to help me! I feel cheated and disappointed! You just lost a customer for ever by your unfriendly customer service. Plus one to Amazon!

I suggest don't buy shoes of this company because warranty of this company is voided and company writes me email- Hope you are safe and well.

Thank you for reaching out to us regarding the warranty for your product. We understand your concerns and appreciate your trust in our brand. However, after carefully reviewing the details of your request, we regret to inform you that we are unable to provide the warranty coverage for your specific case.

Our warranty policy outlines the terms and conditions for warranty claims, and it is designed to ensure a fair and consistent process for all customers. Unfortunately, based on the information provided, your product does not meet the criteria for warranty coverage.

We would like to remind you to carefully review the warranty terms and conditions that were provided at the time of purchase. These terms specify the coverage period, conditions, and limitations, and they are essential in understanding the scope of the warranty.

Once again, we apologize for any inconvenience caused, and we appreciate your understanding. If you have any further questions or require additional assistance, please do not hesitate to contact our customer service team. They will be happy to provide further guidance.

Take care and stay safe!

Regards,
Someswar Bhuma,
User Happiness Officer
Decathlon Sports India.

They selling mostly chinese items,
No to buy any more.

The worst experience ever. I bought 2 knee pads of extremely poor quality so returned and asked for replacement. But the replaced ones too were of the same quality so I initiated a request for a refund & returned their product. It’s been more than 3 weeks but they haven’t yet refunded the money. Now they have even stopped responding to my emails.

Extremely sad & not expected from them.

Decethlon actually acts as chinese company. Doesn't provide right level of information

The order is supposed to come on the given date but the time is lagging from morning its been evening when the order is out for delivery i am waiting for so long and the order is not here with me the delivery service is worst considered

Sir/madam
I want to raise a complaint against delivery boy who had come to take return parcel. He denied to come upstairs to collect parcel and demanded us to come down and was rude to my mother.
He took parcel for return and then showed it as delivery failed. When I complained against this issue with decathlon store delivery person called me again next day for some otp and this time he was very rude and threatened me saying will come to your place and show you also used foul language.
I seriously regret using your online shopping app . As I have always had great experience at your store.
Kindly look into this matter.

Thanks and regards
Raisabano shaikh

I was at the outlet at Select City Walk, Saket, New Delhi on 14th Feb., and was helped by Ms. Sangeeta in the swim wear section and by Mr. Hardik in the billing section, in the most professional and pleasing manner. They were pleasant, served with a smile, helped me out and answered all my queries.
Kindly, convey my compliments to them for their exemplary behaviour and service.
I briefly asked about the trial rooms to others, they too were very polite but my interaction with them was quite momentary.
Thank you.

They have a diplomatic warranty policy got a shoe with a warranty period of 2 years but the sole got torn within that period when it tried to claim, they said warranty applicable only for the failure of adhesives not if sole got eroded. I wanted to post the photographs but no options here.

Very worst experience I faced in the Wakad, Pune store. They forced me to pay the full MRP amount without any discounts just because I returned the badminton racket. They charged for more badminton rackets which I never wanted to purchase. Never buy a product from decathlon. Not recommended at all.

Online order placed on 27 October for delivery on 30 Oct was not made. Revised delivery dates also not met and I am still waiting for delivery. Their helpline is pathetic and always hangs up because of " technical problems".

Decathlon Dont Accept Our Warranty Claim.

They saw you that they give you a 2 year warranty. You are happyly purchase item. And when its time to claim warranty they rise their hand and say many of reason.
.
So my recommendes : dont buy any of product. They make you fool for warranty

The daylight robbers. Never ever order anything online.
I recently ordered six items from Decathlon, but only received five. When I contacted customer service to report the missing item, I was shocked by their response. Instead of investigating the issue, they accused me of lying, insisting that all six items were packed correctly. They asked me to provide proof through videos and images, which I understand. However, I believe that they should also provide evidence on their end, such as a video of the packing process showing all six items. This experience has been incredibly frustrating, and as a loyal customer, I expected better treatment. I hope Decathlon takes this issue seriously and resolves it fairly.

Pathetic service. ORDER ID 2326821587 They sell online on the pretext that it is easy to return but once you ask them for return then they wont pick up. Customer care executives are extremely rude, specially Mr. rajat. n They mentally harass you. Seems Decathlon trains them like that. I am returning all the unused products even if they are of use to me. WILL NEVER BUY FROM THEM.

Almost good in my experience, great quality sports items,Iam glade to visit decathlon 💓

Bakwas after sales service - In six month Rs 1800 shoe bought and in six month sole of shoe not able to take load and toe portion gayab.

M: 9930750957

Firstly i am unable to find my stuff and then there is a girl named "manya paliwal"
Who helped me to find my things and helped me more to guide me more about it.
Special thanks to her
Decathlon + their staff (MANYA PALIWAL) 👍🏻🧿