Decathlon Ireland Reviews 294

Ordered in stock items paid for express delivery,
Did not deliver on date!!!
Ripp off service, chat bot response,,
Never again. Service not fit for purpose

Ordered a bike online only to be told that they apparently don't have it in stock. I can still order said bike on the website even though they don't have it

I ordered ski goggles on the 5th of March. Contacted them numerous times to be told that they had to contact the supplier to see where my parcel was as it was 2 weeks later and I still did not receive anything. I asked them to process a refund because I no longer needed them as I was on my holiday by this point. Of course they arrive when I was away. Came home and have been asking them for a week to send me on my invoice (apparently they have to request this from the supplier in order to process the return) no one is responding to me or getting back to me with my invoice!! Such bad customer service. I also returned ski gloves a few weeks ago and still have received my refund. No point in contacting them about that they’ll probably ignore them emails too!!!!

Decathlon in dublin ... give a good service. The French guy and his colleagues are very polite and knows how to serve.

Hello, I bought trainers from the decathlon website. Apparently Decathlon Marketplace is a platform where selected third-party sellers list and sell their products through the Decathlon website. The trainers I bought were sold by one of these third party sellers Pertemba. This means if you have a problem then Decathlon will simply refer you to the third party company. The trainers are too small and I’m trying to return them. Decathlon provided a link which leads to Pertemba returns however when I register the return it advises to email Pertemba who at directing me back to the Decathlon marketplace saying Decathlon are responsible for the return. Basically both organisations are saying it is the other’s responsibility. Total scam. I’ll never purchase from Decathlon again.

I like the products. Good quality for the price. However if you but online the package can be left anywhere. In my case a shop two miles away. They use UPS who didn't respond to customer query or emails. Contacting decathlon will get you a response. Just the one though.

I ordered a percussion massage gun online and received it on Tuesday of this week. I opened it carefully (as I like to keep original boxes) and checked it and it was way too powerful. It was very painful actually as I tried it on my clothed forearm. I put it back in box immediately and contacted online customer service.
They will not allow me to return it as they said ‘its was opened and used’
I though I had rights as an online customer for a product that does not suit.
Actually they have come back to me now and agreed to take back the appliance!
I would never buy anything online from them again though as I would be too nervous of been stuck with it if it didnt fit or suit!

I purchased a trail camera which stopped working within a couple of weeks. It was letting in water and was actually beginning to rust inside. I contacted Decathlon and they sent me a label to return the camera. I emailed them three weeks after posting it and received a terse reply that it can take 15-20 working days to access the claim. Heard nothing for 6 weeks. When I emailed again I was told a refund was being issued. I can't help believing that if I had not contacted them the refund would never have been issued. Refund received with a cursory apology. Would not do business again with this company.

Haven't even got my product yet. But already I have been waiting a month and been told when it does arrive that it has already been damaged in transit.
Zero stars!
Avoid and do not beleive nay timeframes on their site.

I called into Decatlon in Ballymun today and I met Tray Loftus. Tray was very helpful in assisting me with his excellent product knowledge. Tray made the customer experience very easy and enjoyable and is an excellent ambassador for Decathlon Ireland. Definitely will be back again as a result.

we bought a bike for our child in Novemeber. First of all the bike brakes were on the incorrect side. The Bike brake then broke (on kids first trial out). my wife then sent an email asking for a replacement which she paid for. We then paid for the replacement and Decatalon sent out the incorrect part for the bike. we then contacted them to get them to send out the correct part. they then sent us an email to start the process all over again as part of a query. They Customer care person kayleigh has obviously not experienced and then when they got an email back she could not answer the query so it started all over again.

I love decathlon and I think they are great, I usually buy from them in store and all the products they sell are great.

I recently ordered online and they left the security tag on the shoe..... So I had to return it, they were really efficient with getting me the return label and everything so that was good I guess.

I ordered again something else, and then they cancelled a item from my order, idk if they will replace it with a different color like I asked, or they'll tell me to order again and pay for deliver again, but I'll update this post when they do.
Update: They gave me a gift card to cover the delivery :D

Sent items back to be refunded. I received an email to say the items had been received by the company. I still hadn’t received my items a month later and was told there was no record of them being received. I never got my refund back even though I sent them screenshots of the email that confirmed the items to be refunded had been received by them

Terrible online delivery service. Be prepared to wait over a month without communication and all for the extortionate price of €50. If this was flagged at time of purchase I wouldn't have gone ahead with the transaction.

Absolutely appalling. Do not use their click and collect service. My God, it is woeful. Communication is clear as mud. Initial email told me my order would be ready for collection by X date. I went in to collect it. They said it hadn't been received from overseas yet and I was supposed to wait for a confirmation email to confirm the item was ready for collection. Nowhere in any correspondence from them did it state you had to wait until a 'ready for collection' email, and the email I had clearly states the item would be ready for collection by X date. When I raised this with the staff member, she just shrugged her shoulders and said 'yeah that's something we should fix'. Absoutely shocking. To make it worse, they had the items in store and I asked for one of those to save me a return trip and I was told no, that I had to wait. One of the worst customer service experiences I've had anywhere. Would really make me think again about buying from here.

Sprained my hand trying to deflate a faulty air bed. Expected more. The second staff member I talked to was more helpful, but I still need to drive the bed back to Decathalon (don't live in Dublin) and now foot a physio bill.

Awful company. Click and collect ordered on 27th Nov due for collection 17th dec. After seeing here how bad their delivery service is i lost faith. After 7 working days and no movement on the ridiculous tracking system I contacted them. I was told its actually in transit. 17th came so contacted again to be told theres a delay, wouldn't be due till the 22nd. On the 20th I got an email to say, due to the bad weather my shipment wouldn't arrive till between 24th-31st. (There was no bad weather anywhere here or in Europe) I cancelled the order went to smyths instead for replacement Christmas present. 27th i get told my order is ready for collection. Idiots didn't process my cancellation or refund. 4 emails later , 2 weeks after my initial request, I recieve confirmation of my cancellation. 1 week later I get my refund. Never shopping there again and advise everyone else not to either.

Our order has not arrived that was due on 2nd December for our son’s birthday.
The courier service used by Decathlon eventually delivered part of our order on 22nd December after multiple no show delivery dates.
We are missing half our order and customer service now informed us it won’t be until after Christmas when we receive it.
We placed the order on 14th November with plenty of time for it to arrive for our son’s birthday and now it isn’t even here on time for Christmas either.
I have had to chase both Decathalon and the courier service Vanex constantly and am highly disappointed and unsatisfied that they have not resolved the issue and had the delivery arrive on time. The order cost almost €600 with a €50 delivery charge.
I will not be shopping with Decathlon again and have referred a complaint to the CCPC for both them and their courier service.

Decathlon have to be the wost company ever to deal it. Ordered items with them 26th November and paid €49.99 for delivery. After numerous email I eventually received delivery this morning to discover 1 box out of 3 were delivered. So my daughter now will only receive part of her Xmas present. I will never purchase anything from them again.

Very disappointing experience at Decathlon Limerick. I bought a Grey Hybrid Bike 120 Series (Second Life) on 17th Dec for €145 and collected it on 18th Dec. After riding it, I realised it has no suspension, which was not explained by staff. When I returned to the store almost immediately, the manager told me that even if the bike is taken out of the store for 1 second, it won’t be considered for a proper refund and offered only €58. As this felt extremely unfair, I kept the bike with me. This kind of business practice feels focused on profit rather than customer fairness. Poor product guidance and customer service.