DebtBlue Reviews 3,391

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 637 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and kind demeanor. Many people highlight the excellent customer service, noting that representatives are patient, understanding, and provide clear explanations. The overall service is frequently described as efficient and effective, with many consumers appreciating the quick response times and the support received throughout their financial journey. However, some people were dissatisfied with payment-related issues, including unexpected requests for additional funds after a contract was signed, or inconsistencies with scheduled payments. A few other people also felt that employee complaints and investigations were not handled well, leading to a stressful work environment.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being kind,... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the consultants and... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and... See more

Payment

Clients share ambiguous opinions on payment. Many customers express satisfaction, highlighting how the... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers appreciated the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tenisia surprised me with an update with my Debt Blue account. They have three creditors paid off and are halfway paid off the two bigger accounts. one more creditor after that. i really appreciated... See more

Company replied

Rated 5 out of 5 stars

I called because I had been emailing the law group in regards to paperwork that had been served to me. As soon as i shared the email, she was able to get me the correct information and also provided a... See more

Company replied

Rated 5 out of 5 stars

I am so glad I did my research and came across Curadebt and was instantly connected with Jonathan Chanto. This process has been a wonderful experience I have ever experienced to have a fresh start of... See more

Company replied

Rated 5 out of 5 stars

Debt blue checked on me every step of the way to see if I needed anything, had any questions at any time, and problems with companies I owed. Always encouraging me along the way. Always there for me w... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

About DebtBlue

Written by the company

Backed by more than 20 years of experience, the DebtBlue team is committed to helping individuals and families get back on their feet financially. By reducing the principle portion of your credit card debt, department store bills or medical bills, DebtBlue clients can get out of debt more quickly and regain the financial stability that may be lost to the unexpected loss of a job, sickness, or divorce.

DebtBlue’s Program is Proven to Work

Your unsecured debt may be able to be settled for cents on the dollar and much more quickly than making the minimum monthly payments. You get fast, friendly service from DebtBlue. Our team of professionals know what the credit card companies will settle for. They have worked directly with the creditors to establish relationships to settle your debt for less than you owe, in a professional manner.

It’s not for everybody because everyone’s financial situation is different. It just takes a few minutes on the phone with our debt specialists to get the information you need to make the best decision for yourself and your family. DebtBlue will answer all your questions in the first free phone consultation. Don’t wait for your debt situation to get worse. DebtBlue is here to help you free yourself from debt.

Performance Guarantee

You are guaranteed to save money, or there is absolutely no cost to you.

When you choose DebtBlue, you are guaranteed to have a portion of your credit card debt forgiven/reduced or DebtBlue will not receive any compensation. It’s a simple as that. You are guaranteed to save money, or there is absolutely no cost to you. With DebtBlue you save. 100% guaranteed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Kevin was nice and professional

Kevin was nice and professional. However, I'm still having issues with logging into the portal with my username and temporary password. I called DebtBlue 2 more times and both times, the new password isn't working.

23 January 2026
Unprompted review
DebtBlue logo

Reply from DebtBlue

We apologize for the portal login issues. Please contact us at (888) 336-9658 for immediate password assistance.

Rated 5 out of 5 stars

Slow and steady wins the race!

Very helpful in explaining my progress! Quickly looked into the questions I had to answer them thoroughly. Being completely debt free is on the horizon!

23 January 2026
Unprompted review
DebtBlue logo

Reply from DebtBlue

We are happy to hear about your progress! Thrilled you're on track to being debt free. Your patience is paying off!

Rated 5 out of 5 stars

Easy as 1,2,3!

Alexis made this easy for me to understand and did what she could to get my overall monthly payments lower and get me out of debt faster! I’m excited for this journey to begin!! Thank you for all your help!

22 January 2026
Unprompted review
DebtBlue logo

Reply from DebtBlue

Thanks for sharing your experience! We're thrilled Alexis made the process clear and helped reduce your payments. Excited for your debt-free journey!

Rated 5 out of 5 stars

Customer service at its best!

Kevin was kind and funny. He immediately knew what he could do for me. He also gave me an update on my account stating I am 75% done with the program and they are still trying to negotiate an offer. This came at just the right time since I recently lost my job.
Thanks Kevin and the DB team!

22 January 2026
Unprompted review
DebtBlue logo

Reply from DebtBlue

We are delighted to hear Kevin provided excellent service! Thrilled you're 75% done with the program. Thanks for trusting DB team!

Rated 5 out of 5 stars

They were very friendly

They were very friendly. Helpful, answering all my questions and were very thorough.

21 January 2026
Unprompted review
DebtBlue logo

Reply from DebtBlue

We are pleased to hear you found us friendly and helpful. Thank you for recognizing our thorough approach.

Rated 5 out of 5 stars

Very helpful

Tyler was very attentive to my concerns and addressed them in a very professional manner. Keep it up!

21 January 2026
Unprompted review
DebtBlue logo

Reply from DebtBlue

We are excited to hear Tyler addressed your concerns professionally. Thank you for recognizing our helpful service!

Rated 5 out of 5 stars

Carmine immediately put my mind at ease…

Carmine immediately put my mind at ease and was very helpful and empathetic

21 January 2026
Unprompted review
DebtBlue logo

Reply from DebtBlue

Thank you for sharing. We're grateful Carmen provided helpful and empathetic support during your experience.

Rated 5 out of 5 stars

She was great!

20 January 2026
Unprompted review
DebtBlue logo

Reply from DebtBlue

Thank you for sharing your positive feedback! We're delighted to hear about your great experience with our team.

Rated 5 out of 5 stars

She was waaayyy better than the first…

She was waaayyy better than the first customer service representative I called. I had to call back because the first representative wouldn’t answer my questions but she was able to answer all my questions.

19 January 2026
Unprompted review
DebtBlue logo

Reply from DebtBlue

We are elated to hear our representative answered all your questions and provided better service during your second call.

Rated 5 out of 5 stars

Knowledgable

Knowledgable. Polite. Very helpful

19 January 2026
Unprompted review
DebtBlue logo

Reply from DebtBlue

Thank you for taking the time to share your feedback. We appreciate your recognition of our knowledgeable and helpful service.

Rated 5 out of 5 stars

Roxanna was professional

Roxanna was professional, knowledgeable and very thorough. Answered all my questions and attended to my needs appropriately and promptly. It was a pleasure working with her. Job well done!!!

19 January 2026
Unprompted review
DebtBlue logo

Reply from DebtBlue

Thank you for recognizing Roxanna's service. It is highly appreciated.

Rated 5 out of 5 stars

Amazing call experience

Amazing call experience , I had all the information I was needing

19 January 2026
Unprompted review
DebtBlue logo

Reply from DebtBlue

We are elated to hear about your amazing call experience and that you received all needed information.

Rated 5 out of 5 stars

A++++ Great support

A++++ Great support

16 January 2026
Unprompted review
DebtBlue logo

Reply from DebtBlue

Thank you for your review, Ramon! We appreciate your kind words about our great support team.

Rated 5 out of 5 stars

She was polite and knowledgeable

She was polite and knowledgeable. Took care of my issues right away.

16 January 2026
Unprompted review
DebtBlue logo

Reply from DebtBlue

Thank you for your wonderful feedback. We're grateful you found our team polite and knowledgeable in resolving your issues.

Rated 5 out of 5 stars

Sweet Teneshia

Teneshia was very respectful and sweet. And took her time explaining my debt payments.

16 January 2026
Unprompted review
DebtBlue logo

Reply from DebtBlue

Thank you for your wonderful feedback about Teneshia. We're glad she was respectful and sweet while explaining your debt payments.

Rated 5 out of 5 stars

Natalie M

Natalie educated about options and my account status.

16 January 2026
Unprompted review
DebtBlue logo

Reply from DebtBlue

We are happy to hear Natalie provided clear education about your options and account status. Thank you for the positive feedback.

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