I’ve been using Debit Direct for handling direct debits from my clients, and I must say their support is amazing! The team is friendly, responsive, and provides fast and efficient service. The user po... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to set up, easy to use & totally reliable. Did not require prior knowledge of accounts or DD codes. Using Debit Direct has been an excellent choice and has been pain free the whole way. Very plea... See more
Company replied
The process of signing up and running the system from my point of view has been really very easy. Not having done anything like it before it seemed a bit difficult to understand the process, but that... See more
Company replied
Extremely pleased with the service! We were not sure how it would all work out but the personal handholding from Sam made it extremely easy for us to settle in. Add to this the very competitive pricin... See more
Company replied
Company details
Information provided by various external sources
Direct Debit Bureau & Facilities Management provider for small businesses. Online payment collections services.
Contact info
George Street, M25 9WS, Prestwich, United Kingdom
- 03300881232
- info@debitdirect.co.uk
- debitdirect.co.uk
2 Year Usage - Review
I have used the Direct Debit collection service of DebitDirect for 2 years now.
The DebitDirect portal does exactly what you would hope and expect.
Monthly collections from customers are always on time, as per the scheduling of the DD. Payments always paid out on time, even if the figure differs drastically day-to-day.
Cost is very competitive.
Whenever issues occur with my account - I have ALWAYS received good advice from the support of Sam, which quickly resolves any issues to allow the account to continue without disruption.
Keep up the good work.
The only improvement that I would make to the system, would be an introduction of an API to allow our CRM to update our customer's payments without manual work required. The API would also allow automatic set-up of new payers.
23 May 2019
Unprompted review
Reply from Debit Direct Ltd
Thanks Jason for your 5* review. It's a pleasure doing business with you. We are constantly improving the functionality and developing an API is for sure on our list.
The process of signing up and running the system.
The process of signing up and running the system from my point of view has been really very easy. Not having done anything like it before it seemed a bit difficult to understand the process, but that was not Debit Direct's fault, it was a learning curve for me. I would suggest there is a more fulsome explanation of exactly which buttons to push for the uninitiated.
23 May 2019
Unprompted review
Reply from Debit Direct Ltd
Thanks Sarah for the positive review. We do now have a step-by-step user manual (only put together after your signup) which we are sure will make the entire process much simpler and less daunting for new clients. This is sent to all new clients in their welcome email and we'll forward a copy to you now.
Fantastic company to work with
Fantastic company to work with. Excellent customer service.
Would highly recommend.
23 May 2019
Unprompted review
Reply from Debit Direct Ltd
Thanks for your positive review. It's a pleasure doing business with you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.