Easy website to use, Whitewall was the only firm I could find that could print a photo on a 65 inch x 36 inch matte canvas, let alone, provide a frame that I liked. Technical help was available in a t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently received an order that was damaged by UPS during shipping. A full boot stomp on the Fragile label bent the mounting frame and metal print. Though not a WhiteWall issue, customer service imm... See more
I researched companies that would print custom large canvases last year and found WhiteWall. I planned on ordering after my trip to South Africa this year. I ordered two large, custom canvases in fl... See more
I ordered the sample pack to evaluate for a future project. The pack arrived quickly, and contained examples of available printing and covers. The quality is excellent, and I will be ordering a coff... See more
Company details
Written by the company
WhiteWall ist das führende Fotolabor für den Druck von hochwertigen Foto-Abzügen, Foto-Postern oder Foto-Leinwänden in bester Galerie-Qualität. Mehr als 250.000 Kunden, darunter über 20.000 Profi-Fotografen, Künstler, Galeristen und Sammler, vertrauen schon heute auf WhiteWall, das 2023 mit einem Doppelsieg bereits zum sechsten Mal nach 2013, 2017, 2020 und 2021 mit dem renommierten TIPA World Award als „Bestes Fotolabor der Welt“ ausgezeichnet wurde. WhiteWall bietet Ihnen unabhängig von Art und Umfang Ihrer Anfrage eine Leistung nach Maß. Geben Sie Ihre Bestellung online mit wenigen Klicks auf: einfach Bilddatei vom PC oder Smartphone hochladen, Fotoprodukt individuell gestalten und direkt nach Hause liefern lassen.
Ihre Zufriedenheit liegt uns am Herzen!
Unsere WhiteWall Zufriedenheitsgarantie
Ihre Zufriedenheit liegt uns sehr am Herzen. Darum bitten wir Sie, uns umgehend zu kontaktieren, sobald etwas nicht Ihren Erwartungen entspricht. Gemeinsam werden wir eine Lösung für Ihr Anliegen finden – durch eine erneute Anfertigung des Produktes oder in Form einer Kompensation. Wir streben danach, unsere Leistung mit Ihrem Feedback kontinuierlich zu verbessern und Ihre Zufriedenheit auch in Zukunft sicherzustellen.
Bitte senden Sie uns nach Erhalt der Ware innerhalb von zwei Wochen eine E-Mail an info@whitewall.com. Darin nennen Sie unter dem Betreff „Zufriedenheitsgarantie“ die Auftragsnummer sowie eine genaue Beschreibung des von Ihnen aufgezeigten Mangels. Bitte ergänzen Sie diese E-Mail um mindestens zwei aussagekräftige Fotos, damit eine erste qualifizierte Bewertung möglich ist.
Gemeinsam mit unserem Qualitätsmanagement werden wir Ihren Fall analysieren, um unserem hohen Qualitätsanspruch auch weiterhin gerecht zu werden. Unser Kundenservice wird sich anschließend mit Ihnen in Verbindung setzen und schnellstmöglich eine Lösung finden.
Contact info
Europaallee 59, 50226, Frechen, Germany
- +49 30 22 38 14 62
- info@whitewall.com
- de.whitewall.com
4.6
Excellent
6K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Service and Quality printing
Photo was well printed and arrived in a timely manner with no issues.
20 May 2026
Unprompted review
Consistently Excellent product
Acrylic Glass stand photos are a super gift!
11 May 2026
Unprompted review
Very easy to navigate & thorough…
Very easy to navigate & thorough descriptions of materials and processes. Received my order sooner than expected, well packaged and exactly what I was expecting! Extremely please with the finished product! Exacting color reproduction and luminosity.
15 May 2026
Unprompted review
Custom size down to the quarter inch! Fast delivery!
Only place I could determine the exact size myself and personalize it - not pick from a list of pre-sized formats. This was a verse on metal and the words are very clear and readable- the material is beautiful and thin. I am extremely pleased with this order. Extremely fast fulfillment!
15 May 2026
Unprompted review
Great experience
Design and layout was very straightforward, I received it in very good time and it is absolutely beautiful. The person for whom I had it made loves it. I have more projects for the near future.
18 May 2026
Unprompted review
On time delivery, quality workmanship
Your response time was as indicated. I got my product within the 11 days advertised. I am very pleased with the workmanship.
20 May 2026
Unprompted review
Fast delivery, excellent product
Great quality prints and fast delivery.
18 May 2026
Unprompted review
The best in the world in my humble…
The best in the world in my humble opinion
15 May 2026
Unprompted review
I asked for a gift box
I asked for a gift box. Apparently that’s a big deal 👎🏻
15 May 2026
Unprompted review
Reply from WhiteWall
Dear Customer,
Thank you for your review. We are sorry to hear that you are not satisfied with your experience.
We understand your disappointment but as our customer service team has explained, we offer two variants of this product: the Acrylic Photo Box and the Acrylic Photo Box with Gift Box. Unfortunately, the Gift Box cannot be sent separately.
Thank you for your understanding. Please do not hesitate to contact us if you have any further questions.
Sincerely,
Your WhiteWall Customer Service Team
The prints were beautiful
The prints were beautiful, and you are amazingly fast. That's all I need!
Thanks
6 May 2026
Unprompted review
The print quality was excellent
The print quality was excellent, as always.
Delivery was prompt.
Packaging is excellent.
Both prints submitted were dropped to the same size cutting off enough of the bottoms to lose small, but important parts of the submitted photos.
14 May 2026
Unprompted review
I have been using WhiteWall for years
I have been using WhiteWall for years. Their photo quality is beyond compare!
15 May 2026
Unprompted review
Great quality
Great quality! Great communication! Great packing! WhiteWall is my first choice for digital wall art made from my photographs.
14 May 2026
Unprompted review
Amazing Experience
The website made it easy to choose the best framing and colors for my print. Fast shipping and very high quality. The best printing and framing I have used!
15 May 2026
Unprompted review
I asked for Hanemulhe mat prints.
I asked for Hanemulhe mat prints.
I got glossy prints.
What to do to fix this???
7 April 2026
Unprompted review
Reply from WhiteWall
Dear Customer,
Thank you for your review.
We sincerely apologize for the confusion. As explained by our customer service team, we offer several types of Hahnemühle Fine Art papers, and the selected paper features a silky finish.
In line with our satisfaction guarantee, we would be happy to offer you a solution. Please reply to our last email so we can assist you further.
Sincerely,
Your WhiteWall Customer Service Team
The picture and paper quality never…
The picture and paper quality never disappoint. The pictures I ordered arrived on time. I order bigger prints so the price can seem pricing but not for the quality and material. The pictures always arrive within 3-5 days after ordering. Very satisfied - WhiteWall is always my go to for big prints!
15 May 2026
Unprompted review
The quality speaks for itself
The quality speaks for itself. I don't need crappy pictures, so pretty happy to find an online vendor who can produce high quality photos.
18 May 2026
Unprompted review
Excellent Canvas Prints!
The Whitewall site is easy to use and the turn around time was excellent! Our items arrived almost a week earlier than we had anticipated. And the print quality was amazing!
13 May 2026
Unprompted review
The print quality is great
The print quality is great, the packaging of the print is very sturdy and keeps the package from damage. The turn around time was faster than I expected.
13 May 2026
Unprompted review
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