I arrived in the shop, i felt really welcome - nice shop with really good service. Suggested things and told me her opionin, and in gerally 100%+ would recomend. I was promised it would come up... See more
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See what reviewers are saying
The sofas look and are better than what we saw on the website. The experience in the store was great, we were given all the time in the world, the advice, I'm sad I fogot his name but the... See more
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We bought a beautiful daybed from Sofacompany 1.5 years ago. When we noticed some issues with the wooden frame we contacted about the issue. Their customer support immediately got back to us offering... See more
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I had a great customer experience in Stuttgart showroom with Agnes . She was really friendly yet professional. She took the time to show me all potential products , discuss all details and understan... See more
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Company details
About SOFACOMPANY Deutschland
Written by the company
SOFACOMPANY | Dänisches Design zu niedrigen Festpreisen
Bei SOFACOMPANY entwerfen wir all unsere Möbel selbst und verkaufen sie direkt an dich. Das bedeutet weniger Zwischenstationen, bessere Preise – und Möbel, die für den Alltag gemacht sind. Deshalb geben wir dir auch 10 Jahre Garantie auf all unsere Möbel.
Mehr als 3.000 unserer Kundinnen und Kunden haben uns auf Trustpilot bewertet, und wir sind stolz auf das tolle Feedback, das wir bekommen haben. Wir lesen und beantworten jede einzelne Bewertung – weil wir zuhören und ständig daran arbeiten, deine Erfahrung mit uns noch besser zu machen.
Egal, ob du online stöberst oder eine unserer Filialen besuchst – wir sind da, um dir zu helfen, dein neues Sofa zu finden. Und wir freuen uns schon darauf, dich willkommen zu heißen.
Bei SOFACOMPANY entwerfen wir all unsere Möbel selbst und verkaufen sie direkt an dich. Das bedeutet weniger Zwischenstationen, bessere Preise – und Möbel, die für den Alltag gemacht sind. Deshalb geben wir dir auch 10 Jahre Garantie auf all unsere Möbel.
Mehr als 3.000 unserer Kundinnen und Kunden haben uns auf Trustpilot bewertet, und wir sind stolz auf das tolle Feedback, das wir bekommen haben. Wir lesen und beantworten jede einzelne Bewertung – weil wir zuhören und ständig daran arbeiten, deine Erfahrung mit uns noch besser zu machen.
Egal, ob du online stöberst oder eine unserer Filialen besuchst – wir sind da, um dir zu helfen, dein neues Sofa zu finden. Und wir freuen uns schon darauf, dich willkommen zu heißen.
Written by the company
Contact info
Leipziger Straße 54, 10117, Berlin, Germany
- +49 30 22027196
- info-de@sofacompany.com
- de.sofacompany.com
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great service!
Very great service in store, fast delivery, and good style and quality!
22 November 2021
Best sofa
Best sofa
Best sofa we've ever had. And very nice personal in the shop in Berlin.
18 November 2021
Unprompted review
Top Service 👍
8 November 2021
Excellent customer service
Excellent customer service and excellent quality of the products.
1 November 2021
everything perfect
comfortable and fancy sofa, competent and helpful staff, short waiting time, competitive price.
1 November 2021
Great experience from start to finish
Great experience from start to finish. I visited the showroom in Berlin before ordering and the staff was very helpful and knowledgeable about the product line, without ever being pushy. Ordering and delivery was uncomplicated, and a month later I'm still loving my sofa. Would gladly order from Sofacompany again!
21 October 2021
Couch is nice as well as the company´s…
Couch is nice as well as the company´s service.
15 October 2021
Everything about the Sofa is great
Everything about the Sofa is great. My only issue was the delivery. The delivery guys were just extremely loud, rude, and constantly cursing in Russian which I know is out of your control for the most part
13 October 2021
Great Customer Service
Great quality, fantastic customer service would recommend without hesitation.
27 August 2021
Unprofessional Customer Service Rep
I had one of the worst customer service experiences with a customer service representative in Berlin. She was rude, unfriendly and highly unprofessional. Love the furniture, but I detest the experience.
Ensure your reps receive proper training because this is unacceptable on all levels!
26 August 2021
Unprompted review
Reply from SOFACOMPANY Deutschland
Dear Ann,
thank you for your review.
We are very sorry that there were problems with the processing of your request. Please feel free to contact us again by phone 030403630530 or by email at info-de@sofacompany.com.
Kind regards
Annemarie from SOFACOMPANY
Good service in the shop.Friendly…
Good service in the shop.Friendly staff who knew what he was doing.Ill go back if I ever need another sofa.Ill also recomend your products to friends and family
21 June 2021
We are very happy with out Nelson sofa…
We are very happy with out Nelson sofa and Oscar chair. They were delivered in good time and the only additional work we had to do was put the legs on, which was easy.
18 June 2021
Good, as long as there are no problems…
A delivery time of 11 weeks seems like a long time for a custom made sofa, considering all that we wanted was a different colour material, but in general our sofa has been worth the wait and is comfortable. Delivery process worked smoothly and efficiently.
So now the bad. There was a problem with our brand new sofa, and when we mentioned this we were offered either a complete new sofa (with the corresponding lead time of 11 weeks), or €40. I feel it would be better to just offer the swap as €40 (~2% of the product value) seems laughable.
9 June 2021
Reply from SOFACOMPANY Deutschland
Hello,
thank you for your review.
Our sofas are made especially for the customer as requested, they are unique pieces. Because the sofa is newly produced for you, the delivery time is approx. 11 weeks.
In your case we have agreed to exchange the sofa.
We wish you much joy with your new sofa.
Annemarie from SOFACOMPANY
scratches at the bottom - used sofa
I ordered a new Vilmar and there are some scratches at the bottom. I don’t know this is because of testing during production or this is a second Hand sofa. What I am sure as you can see the pictures this is not happened during delivery because the package also was covered that part.
-when I asked them about it they offer 35 euro for credit and after 20 emails they offer 100euro and two pillow or exchange the sofa which is time consuming at the moment.
2 June 2021
Unprompted review
Reply from SOFACOMPANY Deutschland
Hello Farid,
thank you for your review.
We only sell new products that are produced in our own factories and not seconhand sofas. The sofa you ordered has a small scratch underneath, which is not visible. We have offered you to exchange the sofa. Alternatively, there was the offer of a credit of 100 € and two free cushions from our selection. This offer is extremely accommodating.
Kind regards
Annemarie von SOFACOMPANY
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