Dear Jimdo Company, I'm writing this very positive review, first of all because I already knew how valuable you are, and secondly because you help everyone build their own website and e-commerce... See more
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First off trying a free website to see how it flowed was wonderful. I was using another major brand and while I loved the cliparts and stuff, it was not easy to use. JIMDO was so easy to use and it to... See more
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I was happy that I received a response from someone at Jimdo when I submitted a contact request. However, I was disappointed with the answer I received. I've been a customer for 10-12 years and I expe... See more
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I've been a Jimdo user for many years and now I dont need my website anymore. How to cancel subscription, thats impossible unless you pay for one year. I've tried contacting support, but no ones answe... See more
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Company details
Written by the company
Mit dem Homepage-Baukasten Jimdo baust du eine professionelle Webseite, die auf jedem Gerät fantastisch aussieht – egal ob am Rechner, Smartphone oder Tablet. Unsere Nutzer haben schon 26 Millionen großartige Projekte umgesetzt: Von Online-Shops und Portfolios über Blogs bis hin zu privaten Webseiten findet hier jedes Projekt sein Zuhause. Vorkenntnisse oder Fachwissen brauchst du dafür nicht – Jimdo ist für Anfänger und Profis gleichermaßen geeignet. Klingt gut? Dann melde dich einfach kostenlos an und lege direkt los!
Jimdo GmbH
Written by the company
- Bau deine eigene Webseite – kostenlos und ohne Vorkenntnisse!
- Mit Jimdo baust du eine professionelle Webseite, die auf jedem Gerät fantastisch aussieht – egal ob am Rechner, Smartphone oder Tablet. Um unseren Baukasten bedienen zu können, brauchst du keine Vorkenntnisse und kein Profi-Wissen!
- Professioneller Look – wie vom Webdesigner!
- Unsere Designs sind hochwertig, modern und responsiv. So sieht deine Webseite auf jedem Gerät erstklassig aus! Die vielen Style-Optionen ermöglichen dir, deine Homepage auch als Anfänger individuell und kreativ zu gestalten.
- SEO: Jimdo-Seiten sind suchmaschinenoptimiert!
- Deine Jimdo-Seite ist so angelegt, dass Suchmaschinen sie besonders leicht finden. Durch unsere vielfältigen SEO-Einstellungen kannst du deine Homepage so optimieren, dass Google & Co. sie lieben werden!
- Unsere Bildergalerien setzen deine Bilder perfekt in Szene!
- Du bist Fotograf, Künstler oder Designer? Mit unseren abwechslungsreichen Bildergalerien kannst du deine Werke optimal auf deiner Jimdo-Seite präsentieren – entweder in verschiedenen Raster-Formaten oder als Slideshow.
- Kontakt
- Du hast eine Frage zu deiner Jimdo-Website? Dann schau doch gerne einmal hier vorbei: Jimdo Creator: https://help.jimdo.com/hc/de/ Jimdo Dolphin: https://help.jimdo-dolphin.com/hc/de
Unser Support-Versprechen: Individuell und persönlich!
Unser Support ist so individuell wie unsere User! Wir nehmen uns für deine Anfrage Zeit und klären sie auch gern persönlich vor Ort.
Wir lieben unsere Kunden und ihre Webseiten-Projekte! Damit du mit deiner Jimdo-Seite erfolgreich bist, steht dir deshalb unser freundliches Support-Team mit Rat und Tat zur Seite. Gerne kannst du auch in unserem Hamburger Büro vorbeikommen und deine Fragen in einem persönlichen Gespräch klären – die Details dazu findest du auf unserer Webseite.
Contact info
Hamburg, Germany
- https://help.jimdo-dolphin.com/
- de.jimdo.com
3.2
Average
7K reviews
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System doesn't scale up and there is no…
System doesn't scale up and there is no backup function. My website is fully under the control of jimdo. I will loose my website if Jimdo cease to exist.
3 March 2026
Reply from Jimdo
Hello René,
thank you for sharing your concerns openly. We are sorry to hear that you feel uncertain about these points.
In case of any technical issues on our side, we of course have backups in place to protect the data hosted on our system. At the same time, it is correct that websites created with Jimdo are technically tied to our platform and cannot simply be transferred to another system. We understand that this can feel limiting, especially if you are thinking long term.
Your feedback is important to us, and we truly appreciate you taking the time to point this out.
Kind regards
Thomas
Jimdo Team
Worst company ever
Worst company ever. Automatic renewals with opaque methods to cancel. Non existent customer service. Baffling website, by design. Most companies, when an auto renew is about to happen, send a reminder email. I got no such email.
4 March 2026
Unprompted review
Reply from Jimdo
Hello,
thank you for taking the time to share your feedback, even though it is clear that you are very unhappy with your experience. We are sorry to read that you feel this way.
Our cancellation terms and the automatic renewal are clearly stated in our terms and conditions and can be viewed at any time before and after booking. We understand that contract details can sometimes feel overwhelming, but transparency is very important to us.
We also regret that you experienced our customer service as non existent. That is not the experience we want anyone to have. If you would like, please reach out to us again with your specific concerns so we can take a closer look at your case.
Kind regards
Thomas
Jimdo Team
Blocked webiste and no option to pay an invoice I never received
Last December I requested for one of my domains to be cancelled as I didn't want to renew it in the new year. After sometimes waiting up to 10 days for email replies Jimdo did cancel the domain and adjusted the amount I'm to pay for this year's bill. I requested an invoice but didn't receive one. This was January 23rd. Now my website is blocked and I can't even access it to find an invoice. In effect, I'm being punished for not paying an invoice I requested but didn't receive. I urgently need my website to run and have no way of contacting Jimdo as they offer no phone number and can take weeks to respond to emails. I'm a long term customer - 15 years - and I have to say that this company isn't what it used to be.
After posting this I was told that my invoice and reminders had been sent to a defunct email address so mystery solved although I had no idea it was my responsibility to change email addresses for invoicing
4 March 2026
Unprompted review
Reply from Jimdo
Hello Mark!
Thank you very much for your detailed explanation – and above all, for your many years of loyalty. Fifteen years as a customer is truly not something we take for granted.
I completely understand how frustrating this situation must have been for you. If a website is suspended and you believe you never received a requested invoice, it naturally feels unfair – especially when you urgently need access.
As it has since been clarified, the invoice and reminder notices were sent to an outdated email address. Our system uses the billing email address stored in the account. For this reason, it is important that these details are kept up to date. Maintaining and updating the registered email address is the responsibility of the account holder, as we can only communicate using the contact details saved in the account.
That said, I’m sorry it wasn’t transparent to you where the invoices had been sent. After so many years as a customer, the process should of course be clear and easy to follow.
If anything is still unresolved or if you need assistance updating your details or reactivating your website, please feel free to reply directly to our last message. We’ll be happy to review everything together.
Thank you again for your open feedback.
Best regards from Hamburg,
Lars
jimdo Team
Images (thumbnals) were not
Images (thumbnals) were not - clicking up - / enlarging when clicked. The issue has been resolved. It seems to have resplved iself(?) The next day it was back to normal. One issue is that on most of the images of painting that I add to Jimdo, I also include via the -list- setting- title, dimensions, price etc. which is senn when the thumbnail is clicked on. It used to be that this information would appear at the bottom of the image in -white- type- making it very east to view the information. Currently and for no apparent reason, if the information appears at all, it is at the top of the image in black type, making it very difficult to see. Jimdo is great and continues to be so. Thank you.
Tobin Karicher
25 February 2026
Reply from Jimdo
Hi Tobin,
thank you for taking the time to share your experice.
We are very sorry for the issues that occurred recently in relation to images and image galleries in Jimdo Creator. Our team worked quickly to fix these. We also noticed the caption error you describe - and this, too, should now be resolved.
If you notice anything else not working as it should, or if you have additonal questions or concerns, please do not hesitate to reach out to our support team again.
Kind regards
Tim
Jimdo Team
By fixing the problem instead of…
By fixing the problem instead of sending delayed emails on what the problem might be.. Still has yet to be fixed
24 February 2026
Reply from Jimdo
Hello,
thank you for your feedback. I am sorry to hear that the issue is still not resolved and that you have only received delayed emails about what the problem might be. I completely understand how frustrating that must be.
We have informed the responsible colleagues so that you receive a prompt and clear update. Your case is being reviewed with priority to ensure a proper solution as quickly as possible.
Thank you for your patience.
Best regards,
Thomas
Jimdo Team
I waited a month for anyone to get back…
I waited a month for anyone to get back to me. In that time, my subscription expired, and because I wasn't paying anymore they said they wouldn't help.
Don't bother getting a domain through them they will not give you dns records if you wish to transfer and most do not accept their epp code for transfer.
I lost my domain, I tried to repurchase it but it wasn't available to me anywhere else and they did not help.
23 February 2026
Reply from Jimdo
Hello,
thank you for sharing your experience. I am very sorry to read how frustrating this situation has been for you, especially regarding your domain.
According to our records, the Authinfo code was already sent on February 23 to the email address that was originally used to register the domain. Please note that this was not the Gmail address you recently contacted us from, but the Hotmail address stored for the domain registration.
If you no longer have access to that Hotmail address, please get back in touch with our colleague directly so we can review the situation and see what options are available. We definitely want to clarify this with you and make sure everything has been handled correctly.
Best regards,
Thomas
Jimdo Team
Horrible experience
Horrible experience. The shop page building is a restrictive nightmare and is not recommendable. On top a totally useless AI Assistent.
DEFINATELY NOT RECOMMENDED
22 February 2026
Unprompted review
Reply from Jimdo
Hello,
We’re really sorry to read that you had such a frustrating experience with our shop builder and AI Assistant. That’s certainly not the impression we want to leave.
We understand it can feel limiting, if shop features don’t match your expectations or specific needs. Your feedback is important, as it helps us see where improvements are most urgently needed.
If you’re open to it, our support team would be happy to take a closer look at your setup and better understand what didn’t work for you.
Kind regards
Tim
Jimdo Team
Reply from Jimdo
Hello,
Thank you very much for your great review. We are delighted to hear that you are happy with our quick response and the service you received. Providing fast and reliable support is very important to us.
If you ever have any questions or need assistance again, we are always here for you.
Kind regards
Thomas
Jimdo Team
Friendly, helpful and fast
Always when I have a problem with my Jimdo website and sending an inquiry to the Jimdo-team I get a very fast answer and solution for my problem. The team is always fast and very friendly and helpful.
16 February 2026
Unprompted review
Reply from Jimdo
Dear Hans,
Thank you so much for your wonderful feedback. It truly means a lot to hear that you receive quick answers and helpful solutions whenever you reach out to us. We are really happy to know that you feel well supported and that our team’s friendliness and dedication make a difference for you.
If you ever need anything in the future, please do not hesitate to contact us again. We are always here for you.
Kind regards
Thomas
Jimdo Team
Jimdo is the best!
Jimdo has always been prompt and helpful when I have had an issue, including in the last case. I'm very pleased to have chosen them
16 February 2026
Reply from Jimdo
Hi Trish,
Thank you so much for your wonderful feedback. It really means a lot to hear that you feel well supported whenever you reach out to us. I am especially happy to know that your recent experience met your expectations and that you are pleased with your decision to choose Jimdo. Knowing that you feel confident working with us truly motivates the whole team.
Best regards
Thomas
Jimdo Team
Mixed feelings
We use it professionally. I was happy with the site builder and for years we had no issues at all until recently. I had to contact customer service because we were not aware of a change that was being made from Jimdo's side din address (they say they notified) and our email and website stopped working all of a sudden. Jimdo's customer service was unreacheable, you can only write them, and they take time to respond, we lost emails sent to us during two days in the middle of important project communications. We ended up finding out through our domain provider Hostalia wich did actually have an accessible and nice phone customer service, they pointed to the issue and we finally solved it. Because our email was inaccessible to us we could not have received Jimdo's replies anyway even if they did reply so I was frustrated and quite dissapointed. Even if the problem would have been my fault, I could not reach them to find the solution so it was very frustrating experience. The replies which we read later some were pointless so we were wondering if there was an actual person reading our message, eventually some appropiate response came but days later and, mind you, came to our inaccessible email. In a professional setting were important communications can get lost forever I think all this is not ok.
16 February 2026
Reply from Jimdo
Hi,
Thank you for taking the time to share your detailed feedback and for trusting us with your professional website for so many years. It truly means a lot that you were happy with the site builder and had no issues for such a long time.
I am very sorry to hear about the disruption you experienced with your domain, email, and website. I completely understand how critical reliable communication is, especially in the middle of important project discussions. Losing emails and not being able to access support in that situation must have been extremely stressful and frustrating.
I also understand how disappointing it must have felt not being able to reach us directly and then receiving replies to an email address you could not access. Your concerns about response times and the clarity of some of the messages are absolutely valid. This is not the experience we want to provide, especially for professional use where every message can be essential.
While notifications about technical changes are usually sent in advance, I can see how, in practice, this situation led to serious complications for you. Your feedback is very important and helps us reflect on how we communicate changes and how we support customers in urgent cases.
If you are open to it, I would really encourage you to reach out to us again so we can review your case in detail and ensure everything is set up in the most stable way possible going forward. We want you to feel confident and supported when using Jimdo for your business.
Best regards
Thomas
Jimdo Team
used Jimdo for my siteTrapped into Paying for a Full Year Due to Inflexible Cancellation Policy
used Jimdo for my site, decided I no longer needed it. Their auto-renewal charged me $156 on Feb 5, 2026, for another full year—despite me contacting support the same day to cancel, explaining I never received the renewal reminder email (likely spam-filtered).
Support's initial canned response mentioned a 14-day revocation window for refunds, but a human rep (Peter) later denied it, citing their strict rule: cancellations must be 30+ days before renewal. No prorated refund, no compromise offered even though I said I'd accept paying for one month or a discount to keep it. Responses were delayed (weeks) and felt templated, with no real empathy or flexibility.
This feels like a bait-and-switch: low intro pricing hooks you, then rigid terms lock you in for unused service. I was willing to meet halfway, but they stuck to the contract verbatim. Now pursuing a chargeback. Avoid if you value fair customer service—plenty of builders with better policies.
Nowadays anyone can use AI - download Cursor, Antigravity (Google) it can build you a site, host on Github for free and call it a day. Companies like Jimdo days are numbered and the industry should adapt and take care of customers before they go extinct.
5 February 2026
Unprompted review
Reply from Jimdo
Hello Fla,
Thank you for taking the time to share your experience so openly. We’re truly sorry to hear how frustrating this situation has been for you.
We understand how upsetting it can feel when a renewal goes through unexpectedly—especially if you didn’t see the reminder email. Our subscriptions renew automatically, and cancellations need to be submitted at least 30 days before the renewal date, as outlined in our terms. We know that doesn’t make it any less disappointing in your specific case.
We’re also sorry if our responses felt delayed or templated. That’s not the experience we want you to have. Our support team is made up of dedicated, real people who aim to respond thoughtfully and fairly, but during periods of high demand, response times can unfortunately be longer than usual.
Your feedback about flexibility and communication is taken seriously. Even when we must follow contractual guidelines, we always want customers to feel heard and treated with respect.
Kind regards
Tim
Jimdo Team
My website has not been published
Since my review. The company got back to me and gave me information that resolved my issue. Thank you.
My website has not been published. I believe that Richard is working on it or I hope so. My website has not published for over a week. It's a bit frustrating. I haven't received any information since the 12th, so I am not sure why you are asking about my experience, while the ticket should still be open.
11 February 2026
Reply from Jimdo
Hello,
thank you for sharing your feedback. I am very sorry to hear how frustrating this situation has been, especially with your website not being published for over a week and not receiving updates in the meantime. I completely understand how concerning that must feel.
Regarding your case, the domain transfer was unfortunately not successful at first because an invalid Authinfo code was used. In the meantime, you have provided a new code and the transfer is now in progress. We are confident that the process will be completed soon and your website will be fully published.
Thank you for your patience while this is being finalized. If you have any further questions, please feel free to reply to the ongoing conversation so we can keep you updated.
Many greetings
Thomas
Jimdo Team
Emails were bouncing back to some…
Emails were bouncing back to some specific senders. It took over 2 weeks and several contact efforts to get Jimdo to fix the situation. Not an acceptable response.
12 February 2026
Reply from Jimdo
Hello Birgit,
thank you for sharing your experience. I am very sorry to hear that emails were bouncing back to specific senders and that it took more than two weeks and several attempts to get the issue resolved. I completely understand that this is not an acceptable timeline, especially when email communication is essential for your business.
We take this kind of feedback very seriously. Delays like the one you describe should not happen, and we are continuously working to improve both our response times and our processes.
If there is anything still not working as expected, please do not hesitate to reach out again so we can make sure everything is fully resolved.
Many greetings
Thomas
Jimdo Team
Don’t have result problem
13 February 2026
Reply from Jimdo
Hello,
thank you for your feedback. I am sorry to hear that your issue has not been resolved yet. I understand how frustrating it can be when you are still waiting for a clear result.
You are already in contact with our support team via email and we are working together to find a solution. We are confident that we will be able to clarify the situation and resolve the problem soon.
If there is anything else you would like to add, please feel free to reply to the ongoing conversation so we can continue assisting you.
Many greetings
Thomas
Jimdo Team
It is hard to get help, outdate product
It is hard to get help when something goes wrong. There is no person available to talk to. No chatfunction. There is the option to open a ticket. Ticket are not promptly responded to. Also the answers you get there and not very satisfying leaving you with the task to ask another question and that leaves you waiting for another few days to get another, often not satisfying question.
Also there seems to be no product development in the product. No real new features etc the last few years. It is running behind and all other major players in the market.
12 February 2026
Reply from Jimdo
Hello Robert,
thank you for taking the time to share your detailed and honest feedback. I am really sorry to hear how frustrating your experience has been, especially when you needed help and did not receive timely or satisfying responses. I completely understand how discouraging it feels to wait several days, only to have to ask again and wait even longer.
We also hear your concerns about the lack of direct contact options and your impression regarding product development. Feedback like yours is very important to us because it highlights where we need to improve, both in support responsiveness and in how we evolve our product.
This is certainly not the experience we want you to have. If you are open to it, please reach out to us again and refer to your review so we can take a closer look at your specific case and see how we can better support you.
Many greetings
Thomas
Jimdo Team
This business is completely unethical…
This business is completely unethical and duplicitous, someone should report them. They prey on businesses outside of Germany who have no legal ability to report them to German authorities, meanwhile, they invoice them for services when customer service is completely non existent and the service is effectively unusable and actually bad for one's business. They are completely corrupt.
Edit: A professional contact and colleague of mine was a customer of theirs who has received repeated billing and now collection invoices for services he and his business have been unable to use because they cannot login. In order to contact customer service, you need to be able to login. However, every attempt to reset passwords and to reactivate the account have been made to no avail. I stepped in to assist and tried to contact Jimdo myself, going as far as to email and send physical mail, and repeatedly called their business in Germany. It is absolutely abhorrent that they will reply to these trust pilot reviews but can't be bothered to manually reply to emails for help, you will only get automated email system responses that do not help you with reactivating an account or resetting a password.
6 January 2026
Unprompted review
Reply from Jimdo
Hello Veronica,
thank you for sharing your concerns. I am truly sorry to read how strongly you feel about your experience.
We have carefully checked our system but were unable to find any contract or previous support request under the name shown in this review. In addition, we reached out via Trustpilot to ask for further details so we could investigate the case, but unfortunately we did not receive any additional information. Without specific account data such as a customer number, domain name, or the email address linked to the account, we are not able to trace or review the situation.
We take feedback and criticism very seriously and would genuinely like the opportunity to clarify this. Please feel free to contact us directly with the relevant details so we can look into the matter thoroughly and respond appropriately.
Many greetings
Thomas
Jimdo Team
I need to install bookable hotel room…
I need to install bookable hotel room information
I still am not satified with the template of reservation.
It does not work for hotel and room reservation.
sorry for failing ba ordering your software
7 February 2026
Unprompted review
Reply from Jimdo
Hello Elfriede!
We’re happy to support you in adding booking information to your website. To make sure we can help you in the best possible way, it would be great to take a closer look together at your setup and which possible solution fits your needs.
Please contact our support team directly via your website so we can review your request and assist you in more detail. With a few short details about your setup or goal, we can go through the next steps together in order to hopefully find a suitable solution for you..
Best regards from Hamburg
Lars
Jimdo Team
I paid for the start package
I paid for the start package, but cannot build a website for free. I texted the support but still do not get an answer
5 February 2026
Unprompted review
Reply from Jimdo
Hello Kim,
thank your for your feed. I'm sorry to hear that you ran into some kind of issue. This sounds totally unknown to us, so we'd love to take a closer look. However, we were unable to identify your account from the information you provided.
If you can, please use the built-in feature here on Trust Pilot to add your contact data.
Kind regards
Tim
Jimdo Team
fast and efficient a great team
3 February 2026
Unprompted review
Reply from Jimdo
Hi,
thank you so much for your great feedback. It is wonderful to hear that you experienced our team as fast and efficient. Your kind words really motivate us to keep delivering our best for you.
Kind regards
Thomas
Jimdo Team
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