It's a bit ridiculous to send an overpriced watch with the least reliable curier, the national post. I'm even reviewing without having recieved the watch yet after 20days(whithin Europe).
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Unfortunately one of the two watches in my order came in an opened box and the leaflet inside torn . There were also deep scratches on the plastic box lid . The watch itself was in excellent conditio... See more
Braun clocks is a UK based Braun shop (so there are custom fees if you order from Europe). This is not obvious at the website. The delivery time (for France) was fast, less than a week, (no complaints... See more
Company replied
A wonderful product at a very good price (BN0106 Black with 50% discount). Fast shipping, delivered before expected. Only negative note: EU customers will pay duties and this, though stated on the gen... See more
Company details
About Braun Clocks - DE
Written by the company
Over the last six decades, design has become a core pillar of the Braun brand. The values of quality, functionality, clarity, longevity and timelessness have been integrated into an enduring design philosophy. Braun users identify with these values; for them, Braun watches, Braun clocks, and Braun calculators are long-term companions. In an age of prosperity and saturation, the benefit of fewer, better products has become self-evident.
As Braun sets out to create desirable, innovative products, their gaze looks forward into the future, whilst the design principles they use to achieve consistency, simplicity and clarity are firmly rooted in the brand’s unique design legacy.
Through the productions processes in the Prestige collection, where the BN0095 has been crafted from a single block of stainless steel, to the use of materials for the Full Ceramic Watch, innovation remains a central focus on the Braun brand.
There are few better examples of these enduring design principles than Braun timepieces. These watches, clocks, and calculators have been created as collections of engaging simplicity, where less becomes so much more.
Contact info
Unit 1 Phoenix Park, Aspley Way, NW2 7LN, London, United Kingdom
- info@braun-clocks.com
- de.braun-clocks.com
3.4
Average
434 reviews
Hasn’t replied to negative reviews
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To create something simple
To create something simple, is the most difficult thing. You did it. Thank you.
13 March 2024
The returns service was great
5 March 2024
An expensive and bad buy
I have got the wall clock (Model BC14B) A nice clock, with good quality materials, and expensive in price but I did not expect such a big failure from Braun, and I say this because I have known them for 35 years. I'm talking about the brightness, not good at all.. almost can't be seen..
I don't recommend you buy it, believe me don't take any chances!
18 March 2024
Reply from Braun Clocks - DE
Many thanks for your reply and sorry to hear that you found the clock display not as you expected.
Please kindly check the batteries installed in the clock are good branded alkaline batteries as this could well be related to low power batteries.
If after replacing the batteries you are still experiencing thsi issue then request to email our technical support team on technical@braun-clocks.com who will assist in resolving this matter.
Kind Regards
The charger is great and it eventually arrived after a resend
Despite some setbacks the overall experience was good and the response swift as well as the resend! The product is also nice.
21 November 2023
My order was sent by parcelforce…
My order was sent by parcelforce worldwide. Then GLS took over. The final courier phoned me and said he could leave my purchase at the local pickup point. I agreed to this.
When I went to pick the parcel up, I was told that it had been left there, and then the messenger had come back and removed it, and sent it back to uk. No explanation for this has been provided.
When I complained, Braun in the uk said they couldn’t do anything until the parcel arrived back at their facility. This was unacceptable to me, and they did give me a refund immediately.
But I can’t see me ordering from you again
15 March 2024
Reply from Braun Clocks - DE
Many thanks for your feedback and apologies for this inconvenience. According to the tracking status a delivery attempt was made on 22/03/24 but due to no one available to receive delivery it was returned to local parcel centre and as there was no further attempt made to receive the parcel it is now being returned to sender. Please refer to below tracking status link confirming this information.
https://parcelsapp.com/en/tracking/EK133044599GB
As per the email communication we have already issued a refund for the order on 26/03/24 so this should already have appeared in your account.
Once again our sincere apologies for this inconvenience but should you require any further support please request to email our team on service@braun-clocks.com
Kind Regards
Website and service quality
The Braun Clock website is very practical: personal space, explanation of delivery and, if applicable, delivery costs. The product data sheets have precise information.
Perfect delivery. THANK YOU
11 March 2024
brexit = > customs clearance bother
design is great, but the delivery from outside EU = brexited UK - is a pain in the neck, if not somewhere else ...
8 November 2023
Es war nicht klar das auf versand noch…
Es war nicht klar das auf versand noch brexitkosten aus England kamen.
Die alarmuhr ist auch auf dunkelste stand zu hell.
After Reading this, Braun offered a refund for the cost of Brexit, which is received.
17 January 2024
Reply from Braun Clocks - DE
Many thanks for your feedback and apologies for this inconvenience. All orders to EU are dispatched on DDP basis (Delivery Duty Paid), so you should have not been charged any duty charges to receive the parcel. If you have received the charge, please request to email our service team on service@braun-clocks.com who will resolve this matter and organise reimbursement of this cost accordingly.
Once again apologies for this inconvenience.
Kind Regards
Vielen Dank für Ihr Feedback und entschuldigen Sie die Unannehmlichkeiten. Alle Bestellungen in die EU werden auf DDP-Basis (Delivery Duty Paid) versandt, sodass Ihnen für den Empfang des Pakets keine Zollgebühren berechnet werden sollten. Wenn Sie die Gebühr erhalten haben, fordern Sie bitte eine E-Mail an unser Serviceteam unter service@braun-clocks.com an, das die Angelegenheit klären und die Erstattung dieser Kosten entsprechend organisieren wird.
Ich entschuldige mich noch einmal für diese Unannehmlichkeiten.
Mit freundlichen Grüße
Where is my watch or refund?
As noted below. I ordered a watch from your website back on 27/November. Your 1st mistake was to use ParcelForce as your shipper, who works with the USPS, in the United States. You should be using FEDEX or DHL. Your shipper claims that the watch was delivered, refused and sent for return. Delivery was not attempted at my address. I was at my home on the deliver date and no delivery was attempted. ParcelForce has provided no evidence of delivery to the correct address. I have sent several emails and you have replied that I will receive a refund when you receive the return. It has been almost 60 days since the original order. When will I receive my refund? Will it include the cost of shipping? Your shipper is at fault here. Please resolve this issue as soon as possible.
27 November 2023
Reply from Braun Clocks - DE
Many thanks for your feedback and sincere apologies for this inconvenience. We have escalated this query with Parcelforce and according to their record delivery attempt was made by USPS.
Please refer to below link for your reference.
https://parcelsapp.com/en/tracking/EK131424824GB
Anyway I can see that the refund has been processed to your PayPal account.
Once again apologies for this inconvenience.
Kind Regards
It would be VERY important to know that…
It would be VERY important to know that the clock/watch was being shipped from England: Long delay in customs, plus cost€. Since England choose NOT to be part of the EU, please ship from a EU Country even if it adds cost to you and us, the consumers.
The clock & watch i bought are amazing, great value and honor Dieter Rams design philosophy.
Thanks. Danke
2 January 2024
Reply from Braun Clocks - DE
Many thanks for your feedback and our sincere apologies for any inconvenience you experienced in receiving your order.
This is not something we experience with our other EU shipments, which are dispatched by tracked service and with all duty & taxes pre-paid.
We are pleased to hear that you were fully satisfied with your purchased items.
Should you require any further support please email our service team on service@braun-clocks.com and they will provide assistance accordingly.
Kind Regards
Beautifully designed
Arrived on time. Beautifully designed clock. Works easily. Great price.
10 January 2024
Braun products do have a high quality standard
Braun designs and supplies clocks exactly as described on their website.
23 November 2023
All thinks where right no complain
20 November 2023
No complaints
Delivery was fast and the clock I bought was nicely packaged and seems high quality
16 November 2023
Reply from Braun Clocks - DE
Many thanks for your feedback and sorry to hear that you found the clock not as per your expectation.
Please request to email our service team on service@braun-clocks.com who will assist in organising return and refund accordingly.
Kind Regards
Check the small print before ordering Ordered a clock that doesn't work in…
Ordered a clock that doesn't work in Ireland because the radio control only works in Europe. Why was this not alerted to me when I clicked Ireland as my shipping address. In addition I had to pay to return the clock for a refund. Complete waste of time and money.
29 November 2023
Reply from Braun Clocks - DE
Many thanks for your feedback and apologies for thsi inconvenience. All radio controlled model clocks are clearly and correctly advertised on the description and specification. Furthermore these models are only advertised for sale on our DE platform website, if you had purchased from our UK platform website these radio controlled models would not have been seen.
Kind Regards
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