Digital Federal Credit Union - Marlborough East Main St. Reviews 

The representative Savannah was polite, happy, and helpful. There are polite and helpful reps however not many that show happiness through the phone. Her personality and service represented DCU in a professional but personable way.

Very professional

This experience was so smooth and professional done! My questions and concerns were taken and completed with friendly and easy to understand.

My experience with DCU over 20 years has been excellent. I introduced my family too, they all love DCU services. Friendly staff members.

Lucky assisted me with getting an auto loan. Very knowledgeable and quick

Lucky was excellent and quick!!
10/10 thanks you for you help!🤩

Excellent service and very Prefessional and speedy with excellent results.
I was serviced by Karrin She was absolutely 💯 Great !!!

Had issues with a Quick Loan, but Flavia vigil from DCU Marlborough, Was extremely helpful. Appreciate the welcoming and the way she helped me through the process. Very Welcoming, Friendly and Supportive during the process. Highly recommend Flavia Vigil DCU Marlborough Branch.

Seamless communications and document processing and the associate Jasmine was very polite and professional in providing all information and answering the questions in detail.

I appreciate your service everything was well explained, language was clear and gave me enough time for the conversation
Thank you

They have great rates especially on there savings account as of 5/2026 there rate for savings is 5%. They have a quick loans which I’ve used a few times with a rate of 17.99%. And there agents are super helpful. Only thing I wish is that they bring more branches or atm’s to NY. Right now there only more north of me (MA, NH). I’m thinking about switching from a big corporation bank to DCU. They also have early pay. Hope to stay a member of them for life.

Great customer service

Spoke to Connor about my car loan as it’s now deemed a total loss. I had my own questions, but he took it the extra mile and made sure to reassure me about my future plans on getting a new vehicle loan with DCU. He covered things I likely would’ve had to call back into customer service to ask, but now I don’t have to. Thank you, Connor!

Credit card was blocked because of possible fraud. Called in and spoke with a representative almost He instantly.
he was cretinous, knowledgeable, Gave attention to detail, responsive to special request and the replacements cards over night . Great Job well done.4-23

From the moment I began talking about a car loan for a classic car to 15 months later, it has been horrible. I thought it started wrong but I had heard good things so I continued. Let me tell you, when the courtship is bad just walk away- sorry, run away.
It started by going through the loan process and giving the wrong rates from the beginning. Then after they realized it was for a classic car they committed to the rate. Then at the 11th hour they informed me I needed a $400 certified adjuster valuation of the car to make sure the loan to value was correct. I was already holding the seller up a week for DCU’s blunders so I opted to do a personal loan. Think twice about this because the interest is figured differently on a personal loan than it is on a car loan.
NOW, 15 months later and my autopay is gone and they want to charge me a late fee. They have no answer why autopay is off but they show two payments being made this month instead. Let me tell you, the worst part is the attitude of every person I have had to deal with. Not a caring word, each sentence they spoke accused me of the error. HORRIBLE, HORRIBLE, HORRIBLE credit union to deal with. Today is the 13th. They would not take payment for the prior month today because they show it will post in 4 days. WTF.
One and done.
Shruti Miyashir, credit union ceo, I hope you’re reading how horrible the reps are trained and how the experience is well below par.

Lucky
Loan application

Minari was fast, knowledgeable, and patient.

Fast and efficient

Friendly staff