DBZ-Store Reviews 463

They completely messed up my order. I ordered 2 pairs of shoes both size 5 and they delivered one size 5 and the other one size 7.
As they don't give their telephone number so I managed to send a message through their robot which I believe is disgusting. I got a message back that someone will call me but so far no one had called despite several attempts made. So I would strongly advise people NOT to order anything from them.Once they got your money they don'twant to know you. I was a very good customer of Debenhams when they were in the high street. It's very sad they have gone.

The quality of items received is awful. Unlabeled tat despite claiming items are good quality on website. Lesson learned never again. Would return but reading other reviews doesn't seem worth the hassle.

Item not received, no customer service, took money and now no contact, do not buy from here!

Faulty item received. Extremely difficult to contact "Customer Services", impossible to get a response from them. Tried to get attention on twitter and was inundated with scammers. Have no idea how to resolve my issue

NEVER order from this company!
I would have given 0 stars if I could've !
Complete and utter Shysters !
If you need to send anything back, for whatever reason, they stall and delay you. They even offered me a 50% discount if I accepted the item and shut up, even though it was completely unsuitable!!
You have been warned!
Mascarading as Debenhams, but nothing like the Debenhams of old.
They must have bought the name for 1p!
Hope they go out of business and stop trying to take customers for suckers ! I am reporting to trading standards.
Unprofessional scammers and con artists!

Would give zero stars....will NEVER order from this company again! It is NOT Debenhams as it used to be. I returned an item over 3 weeks ago, had an email to say they had received it but still no refund, despite several emails to the 'customer service' and whatsapp chat that I suspect was with a BOT. Luckily I paid via paypal so will now be seeing if they can have any luck chasing this dispute. WILL NEVER ORDER FROM THE DEBENHAMS SITE AGAIN.

I ordered a jacket in my usual size on the 3rd October 2025 and when it arrived it was far too small. This was returned on the 17th of October as it took a while to come. This is now the 3rd of November and still have not received my refund, I have emailed to advise of this last week and was told my refund was on its way, still waiting, poor service

Goods returned months ago. Payment via PayPal pay in three still being taken. Their customer services email not recognised. BEWARE! Hopefully PayPal will intervene.
Happy to say PayPal customer service took this over and I was reimbursed immediately.

Do not use this so called company, you do not get what you think your getting they advertised a solid wood kids bed, it was actually made from MDF. We tried to return it they refused to come and collect it, then refused to refund me any money ,

I want to give ZERO Stars not ONE

i've ordered twice regrettably and on both occasions there's been problems and yet trying to contact them has been a nightmare!!!!

It seems to be run by idiots if i order 2 items i expect to receive 2 items, yet only 1 delivered and not further communication from THEM!!!!!!

Have to email them and you will be sent round in circles with no definitive answer to your problem.

Good luck if you ignore my warning. This is borderline a scam website offering promises delivering nothing!

Ordered a shawl which had to be returned and 16 days later I am still waiting for a refund. I have emailed customer services asking how much longer I would have to wait but I’m still waiting to hear back. When Debenhams was just Debenhams and not DBZ Marketplace I used them many times to purchase items and never had a problem. I will never use them again. Will now see if I can retrieve my money via PayPal.

Awful company. Purchased an item under the "Debenhams umbrella" apparently sold by DBZ Greet Dream LTD
Horrible item absolutely nothing like the picture used to promote it and very cheap and tacky looking, I want to return. Contacted Debenhams who said contact DBZ, I have done via email several times but have had no response at all. Debenhams are just as difficult to deal with.
I was also charged for shipping insurance which I hadn't asked for. Really terrible service

Sent faulty, suspected counterfeit equipment wouldn’t accept return or refund. Will not use again.

I ordered a pair of heels on the 16th of July and returned them the next day(17/7)
I never received any email that they have received them until 3 days ago, I got an email that I have been refunded. Still no refund. It's been 3 months and still counting.

Order: DUX043096372
Appalling!! Ordered 3 items of furniture on 1st August as I had moved house.
All 3 pieces were sent out separately despite being from the same Debenhams Partner.
First item arrived fine no problem.
Second and third item delivered elsewhere! After many phone calls and emails and constantly repeating myself I had to also communicate with Evri who were the courier and waiting over a month they agreed that they were in the wrong.
Agreed to send out the second and third items again after I agreed to provide step by step instructions to deliver to my house.
Second item arrived and the following day the third items was delivered elsewhere.
I have been constantly contacting Debenhams now for over a month with absolutely no response. No item and no refund.
Had to go elsewhere for extra furniture as it was needed.
So Debenhams have my money still and someone else has my furniture.
I have contacted Debenhams constantly over the last 6 weeks since my third item was supposedly delivered and I am being ignored. My last two emails clearly stated that I would be leaving a bad review i received no response. They clearly do not care about customer service nor their reputation. Disgusting!!

Ordered, came(damaged) tried to return item then stupidly checked reviews after purchase and realised i wasn’t going to get anywhere. Communicating on wats app and waiting days for a stupid reply, never again

Please dont lose your money .avoid Debenhams at all costs .They dont refund your returns or the money if the items are out of stock .The keep telling you it been refunded but it never gets to your account .If you pay by pay pal your covered l put in a dispute and they told pay pal they would refund the money ,emailed me and said close the dispute with PayPal and we will pay the refund so l did .The money never came l.phoned pay pal and they said because l closed the cause there is nothing they could do.stupid me pal pal told me to claim through action fraud .Because it is fraud ! So lm doing that .but it proves how devious they are .Its not Debenhams as we know it .l am true and honest l would hate for anyone to loose money .Go and check Facebook and the amount of people that are waiting for refunds .but please dont contact any other the numbers on face book they are scammers .pretending to be debenhams customer service in India offer you immediate payment and £50 compensation they the want you to open a app so they can send you money straight away.
Please dont !! Funny thing he knew what l had ordered and how much l paid very dodgey

They dont provide info to return stating the order numberis incorrect awful customer service that dont get back to you just machines

The first time I ordered the item took about 4 weeks to arrive. The second time the item just never arrived. Absolutely appalling company.

Via Debenhams appliance purchased which turns out it was dbz. Damaged, delayed and utter rubbish customer service!!