My 18yo son paid to watch a boxing match for £15 and was given a free trial (which he didn’t ask for or use). He thought he’d cancelled it but now he has had two payments of £26.99 taken from his acc... See more
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Review summary
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I download DANZ for the purpose of watching FIFA 2026. Paid my monthly subscription only to realize it would not show on my TV. Neither my Phone. I decided to cancel the subscription, however although... See more
Company replied
Good for the World Cup and nice app. You can only have one device streaming at a time which is annoying. Also what was terrible was cancilling the subscription. Apparently they need a 30 day subscript... See more
Company replied
I subscribed to DAZN for one reason: to watch one NFL team. Paying $34.99 per month for that is already hard to justify, but what’s even worse is that it feels like you’re paying to watch commercials... See more
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Company details
About DAZN
Written by the company
- The global home of sport and ultimate sports entertainment platform
- Uniting the world’s sports fans through the ultimate entertainment experience
Sport anytime, anywhere
Experience the future with DAZN’s personalised sports entertainment platform.
Watch
Watch sport, your way. Stream thousands of events live and on-demand, anytime, anywhere, on any device. DAZN brings the action to you with best-in-class technology, ensuring top-quality viewing.
Buy
Shop your passion. Get the latest merch, tickets, and more from your favourite teams and brands with a single wallet and one-click purchasing for ultimate convenience.
Connect
Join the community. Share your passion and celebrate every victory together. Chat live, send reactions, participate in polls and quizzes, enter competitions, and connect with fans worldwide.
Contact info
London, United Kingdom
- dazn.com
4.4
Excellent
37K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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They are shady you can cancel your…
They are shady you can cancel your subscription and they will keep charging you and argue with you about it.
15 October 2025
Unprompted review
Reply from DAZN
Hey Brent,
Thank you for your feedback. I'm sorry to hear that you feel this way. Subscription status, billing history, and cancellation details are recorded on the account, and customers can manage their subscriptions through their account settings. It appears you may be on an annual subscription paid in monthly instalments. I'd like to take a closer look at your account details and help clarify the status of your subscription and billing.
Please email me at daznsocialreviews@dazn.com with the email address registered to your DAZN account and this username.
DAZN Team
We should be able to give negative…
We should be able to give negative stars, completely misled by DAZN. The subscription process made it seem like this was something I could cancel at any time. However, after attempting to cancel, I was informed that I am still obligated to continue paying monthly for an entire year. DO NOT subscribe to this company, I repeat, DO NOT for whatever reason subscribe to this company! Run while you still can!!
28 February 2026
Unprompted review
Reply from DAZN
Hello Victor,
Thank you for your feedback. Subscription plans, pricing, and billing terms are displayed during sign-up before payment is completed. You can also review your current plan details at any time by going to My Account > Manage Subscription, where you'll find information about your subscription, billing, and available account options.
I'd like to take a closer look at your experience. Please email me at daznsocialreviews@dazn.com with this username and details, and I'll be happy to review your case further.
DAZN Team
Honestly its the worst company.....
Honestly its the worst company.....
Ive been changed even tho I canceled the subscription. And there isnt a way to contact customer service.
20 August 2026
Unprompted review
Reply from DAZN
Hello Lee,
Thank you for your feedback. I'm sorry to hear this was your experience. Subscription status and billing details can be checked at any time through My Account > Manage Subscription.
I'd like to take a closer look at the charges you've mentioned. Please email me at daznsocialreviews@dazn.com with your username and details, and I'll be happy to review your case.
DAZN Team
Simple request ‘beyond the wit of man’
Just spent too much time trying to sort a problem. After being passed on by one person to 2 other people I unfortunately inherited a less than bright individual. I had bought annual passes for NHL and NFL. Following technical differences on their site I contacted them with the instruction to cancel the NFL but not the NHL. They kindly cancelled the NFL. Sadly the NHL was cancelled too. When contacting them the individual concerned said I had to provide screenshots and payment details. When challenged he said I paid an annual subscription but it was cancelled two months before the year was up. So they clearly had proof of the payment for the year, so I suggested they just reinstate it then!!!! That was ‘beyond the wit of man’. At that point I gave up in exasperation. I sadly will not renew given such treatment.
27 August 2026
Unprompted review
Terrible service.
Terrible service.
Often the Box fights live event have no sound at all.
I two days after i cant even watch the repetition even though is paid.
28 August 2026
Unprompted review
Reply from DAZN
Hello Francisco,
Thank you for your feedback. I understand how important it is to have access to purchased events. I'd like to learn more about the specific event you experienced issues with, including the missing audio during the live broadcast and the replay availability afterward.
Please email me at daznsocialreviews@dazn.com with your username, the event details, and any additional information that may help. I'll be happy to take a closer look and review this further.
DAZN Team
Misleading Subscriptions and bad customer support
Hilariously bad customer support and misleading subscriptions. It's unclear which subscriptions are annual since they hide the 12 month contract in the fine print, and good luck asking for a refund with their customer support. Also pretty funny that their cancellation policy requires a "30-day notice", so even if you get a plan intended for 1 month, they force you to pay for another month. Avoid them, but if you really want to just be extremely careful in discerning between annual plans and monthly plans, and use a third-party app store like Apple or Google Play or Amazon so you can cancel immediately without being forced to
20 August 2026
Unprompted review
Reply from DAZN
Hello,
Thank you for your feedback. Subscription plans, pricing, billing frequency, and contract terms are displayed during sign-up before payment is completed. You can also review your subscription details at any time through My Account > Manage Subscription, including your current plan and available account options.
I'd like to take a closer look at your experience. Please email me at daznsocialreviews@dazn.com with your username and details, and I'll be happy to review your case. You can also contact our Live Chat team at dazn.com/help?chat=direct for assistance
DAZN Team
BEWARE RIPOFFS FOR STREAMING SERVICES YOU DON'T WANT
In November 2025 I tried out a discounted DAZN subscription to watch the remainder of the US NFL football season ending February 2026 for about £30. The streaming quality was poor with distorted and pixillated video. In February 2026 I cancelled the service online because otherwise my subscription would have automatically renewed on 1 August 2026. Despite my online cancellation I was then charged £179.99 on 1 August. DAZN says I didn't cancel before and charged me anyway. They have no customer service phone number and it took me all day to even find an email address for them and then were totally uncooperative. STAY AWAY FROM DAZN! IT'S A TOTAL RIPOFF.
25 August 2026
Unprompted review
Reply from DAZN
Hey Richard,
Thank you for sharing your experience. I'm sorry to hear about the issues you encountered with both the streaming quality and your subscription. Subscription cancellations and billing are based on the status of the account at the time of renewal, and I'd like the opportunity to review what happened in your case. You can also check your current subscription details and plan status in My Account > Manage Account. If you'd like me to investigate the cancellation and charges further, please email me at daznsocialreviews@dazn.com with your account details and this username, so we can take a closer look.
DAZN Team
Took out subscription last year to…
Took out subscription last year to watch my football team in UK national league. I was very happy with the service, unfortunately my team got relegated and their games are now not covered by dazn.
I have just been informed that dazn have auto renewed and are taking £125 off me for a service I don't want. I was completely unaware of the renewal. On querying with them they have told me they cannot cancel and refund and will continue for another 12 months.
This is in spite of a 14 day cooling off period for auto renewals in the UK. I will never use dazn again, completely lost trust in the company.
26 August 2026
Unprompted review
Reply from DAZN
Hi Tony,
I'm sorry to hear this was your experience. I understand your concerns regarding the renewal of your subscription.
Subscription terms, including renewal and billing details, are presented when a plan is purchased and can vary depending on the subscription selected. You can review your subscription details and available options at My Account > Manage Subscription.
If you'd like me to review your account and subscription status in more detail, please contact me at daznsocialreviews@dazn.com with your DAZN account details, this username, and I'll be happy to assist.
DAZN Team
A massive letdown for F1 fans - Constant crashes and missing features
As a paying subscriber who signed up solely to watch Formula 1, this service has fallen completely short of expectations.
The technical issues make the app incredibly frustrating to use. It is very slow on both TV and mobile, and it crashes constantly. To make matters worse, the app forces you to watch ads every single time it crashes and restarts. Because of this flaw, I have missed the start of F1 races. Serving ads on a paid platform is annoying enough, but doing so when recovering from an app crash is terrible design.
Furthermore, the pre-sales information is misleading. I was specifically told that English audio was supported, but after paying, I discovered they do not hold the English broadcast license in Portugal. I am now stuck watching in a language that is not my native tongue.
I strongly advise against subscribing if you expect a smooth, transparent, premium experience.
Customer Service References:
ATT Mgt: 15246703 | 15246621
8 March 2026
Unprompted review
Reply from DAZN
Hi David,
Thank you for taking the time to share your feedback. I'm sorry to hear this was your experience. I appreciate the concerns you've raised,, and I recognize this wasn't the experience DAZN aims to provide.
I've reviewed your comments and have already reached out to you via email regarding this matter. Please check your inbox, including your spam/junk folder, and reply there at your convenience so I can continue assisting you.
DAZN Team
Stupid code appears on screen
Stupid code appears on screen, distracting from the match. When approached customer service, their basic response was "tough"
22 August 2026
Unprompted review
Reply from DAZN
Hello Mark,
Thank you for your feedback. I've reviewed your previous conversation and can confirm that the code shown on screen was identified as DAZN's Viewer ID, a content protection and anti-piracy feature rather than a technical error.
I understand your concern that it can be distracting during live events. During your chat, our agent confirmed that the Viewer ID cannot currently be disabled, repositioned, or customized. I also understand your disappointment with this limitation and appreciate you taking the time to share your views.
If you'd like to discuss this further, please contact me at daznsocialreviews@dazn.com.
DAZN Team
Tie you in to a year long contract that…
Tie you in to a year long contract that has to be paid even if you cancel ,but if you do cancel unlike most subscriptions where you pay monthly and if you cancel you get the month you’ve already paid for to continue watching. you don’t they fully cancel your subscription . Do not recommend
22 August 2026
Unprompted review
Reply from DAZN
Hello Matthew,
Thank you for your feedback. I'm sorry to hear you're dissatisfied with your subscription experience. Subscription terms, including billing and cancellation policies, are presented during sign-up and can vary depending on the plan selected.
You can review and manage your subscription at My Account > Manage Subscription, where you'll be shown the cancellation options available based on your current plan.
If you'd like me to review your account and clarify the terms of your subscription, please contact me at daznsocialreviews@dazn.com.
DAZN Team
I have a subscription for 4 years now
I have a subscription for 4 years now. I paid for the coming year via one of the offered payment options. Now DAZN claims they have not received it and have blocked my account. Both my bank and ADYEN (their service!) confirm the payment was successful. Already 3 weeks trying to get an answer, still no solution. This is crazy. Very disappointing!!
21 August 2026
Unprompted review
Reply from DAZN
Hello Rudd,
We're sorry to hear this was your experience. We understand why you'd be frustrated by this situation, particularly after being a subscriber for several years.
This isn't representative of the experience we aim to provide.
I'm already looking into your case, so please keep an eye on your inbox for further updates as soon as more information is available.
DAZN Team
IT'S IMPOSSIBLE TO UN-SUBSCRIBE…
IT'S IMPOSSIBLE TO UN-SUBSCRIBE EASILY... they force to call or chat, after clicking 5 times I WANT UNSUBSCRIBE
21 August 2026
Unprompted review
Reply from DAZN
Hey David,
We're sorry to hear this was your experience. Subscription management options can vary depending on your plan and billing method. You can manage your subscription via My Account > Manage Subscription, where you'll see the options available for your plan.
If you'd like me to review your specific circumstances, please email daznsocialreviews@dazn.com with further details and this username.
DAZN Team
I echo all the other 1 star reviews.
I echo all the other 1 star reviews.
No email letting me know I was on auto renewal subscription, nor a warning of an upcoming payment. Awful customer service.
20 August 2026
Unprompted review
Reply from DAZN
Hi Josh,
I'm sorry to hear this was your experience. I understand your concerns regarding the renewal and notification process, and I appreciate your feedback.
Subscription terms, including renewal and billing details, are presented during sign-up and can vary depending on the plan selected. You can review your subscription details and available options at My Account > Manage Subscription.
If you'd like me to review your account and subscription history in more detail, please contact me at daznsocialreviews@dazn.com with your DAZN account details.
DAZN Team
Hi to anyone reading the reviews
Hi to anyone reading the reviews. DO NOT SUBSCRIBE. They trick you into a contract for a whole year and when that contract ends you still pay. Been working with Ai to fix this, nothing solved. I would love to bring this company to the ground based on how they treat there subscribers.
18 August 2026
Unprompted review
Reply from DAZN
Hey Thomas,
I'm sorry to hear your experience was not as expected, particularly regarding your interaction with our support team. Before confirming a subscription, DAZN displays the plan type, term, pricing, and renewal details so customers can review this information prior to subscribing.
I'd appreciate the opportunity to better understand your concerns and review your specific circumstances. Please email me at daznsocialreviews@dazn.com with further details, this username, and I'll be happy to look into this for you.
DAZN Team
Untrustworthy and tricky
Signed up for a single game pass and they are charging me for an entire year and won't refund the charge.
17 August 2026
Unprompted review
Reply from DAZN
Hey Mike, I'm sorry to hear about your concerns regarding your subscription. I'd like to review your specific circumstances and clarify the charges on your account. Please email me at daznsocialreviews@dazn.com with further details and your DAZN account email address, and I'll be happy to investigate.
DAZN Team
DAZN Made Cancelling Unnecessarily Difficult — Then Tried to Apply an Offer I Hadn’t Accepted
I had intended to cancel my DAZN subscription at the end of my current term so that it would not automatically renew on 13 September 2026.
I first tried to do this through My Account. After selecting the cancellation option, however, I was not allowed to simply complete the cancellation online. Instead, I was presented with a “Let’s chat first” screen and told to either call DAZN or use live chat.
So I contacted live chat and explicitly wrote:
“I want to cancel my subscription and ensure that it does not automatically renew on 13 September 2026.”
I also asked how to make a formal complaint about being forced to contact customer service to complete the cancellation.
Instead of simply processing my request, the agent offered me a €9.99/month football package for 12 months. I declined and replied:
“Please cancel and provide me the email address where I make a formal complaint.”
I then explained that this experience had put me off using DAZN again.
What happened next was astonishing. The agent replied:
“Okay Andrew, I'm going to apply the offer to you and you'll receive a confirmation email in a few moments.”
I had **explicitly asked to cancel**, not to accept an offer.
I immediately responded “what???????” and again stated that I wanted to cancel. Only then was I told:
“Your subscription ends on 13-09-2026, you will no longer be charged.”
I am keeping the full chat transcript and screenshots of the cancellation process.
Making customers jump through additional hoops to cancel is bad enough. Attempting to apply a retention offer after a customer has explicitly asked to cancel and has not agreed to that offer is, in my view, completely unacceptable.
Ironically, I probably would have subscribed to DAZN again in the future. After this experience, I won't. I will also be making a formal consumer complaint about the cancellation process.
17 August 2026
Unprompted review
Reply from DAZN
Hello Andrew,
Thank you for taking the time to share your experience. We're sorry to hear about your concerns regarding the cancellation process and the interaction you had with our support team.
This isn't the experience we aim to provide, and we'd appreciate the opportunity to review your case and better understand what happened. Please email us at daznsocialreviews@dazn.com from the email address registered to your DAZN account, and we'll take a closer look at the details of your account and the support interaction you described.
We've also noted your feedback regarding the cancellation journey and the communication you received during the process, and we'll share your comments with the relevant teams for review.
Thank you again for bringing this to our attention.
DAZN Team.
The most unethical streaming service
The most unethical streaming service I have come across. I got a monthly subscription so that we could watch world cup games while travelling in Spain. When I went to cancel, it told me I had a 30 day "notice" period and would be charged for the full 30 days (even though there was only 2 weeks left in my billing cycle). While that's scummy, it's in the terms of service and is not in itself the reason for my 1 star review.
Instead, they DON'T LET YOU CANCEL ONLINE. You need to speak to a representative, and they drag their feet for ages. Sometimes they go completely unresponsive.
Save yourself the hassle and don't bother with DAZN.
16 August 2026
Unprompted review
Reply from DAZN
Hello Rachel,
I'm sorry to hear this was your experience and appreciate you taking the time to share your feedback. I understand your frustration regarding the cancellation process.
DAZN's Monthly Flex plan includes a 30-day notice period, which is highlighted before sign-up and within the plan details. The notice period begins when the cancellation request is submitted, and any charge applied during that period is pro-rated, meaning it is typically less than the full monthly subscription price.
I'd also like to clarify that subscriptions can be managed and cancelled online via My Account > Manage Subscription, where the available options for your plan are displayed.
If you'd like me to review your specific circumstances, please email me at daznsocialreviews@dazn.com with further details and this username, and I'll be happy to look into your concerns.
-DAZN Team
The guys are illegally sharing my data…
The guys are illegally sharing my data and claiming to other individuals that my account is being paid for by them. when they're also billing me.
Terrible customer support. AVOID
16 August 2026
Unprompted review
Reply from DAZN
Hi Tim,
I'm sorry to hear this was your experience. I want to reassure you that DAZN does not share customers' personal data with other individuals, and protecting customer information is a priority for us.
I'd like to better understand the circumstances that led to your concerns regarding account ownership and billing, as well as your experience with support. Please email me at daznsocialreviews@dazn.com with further details and this username, and I'll be happy to investigate.
DAZN Team
dont even try to log in , you will get charge even they cant find an account.
My experience with DAZN has been very disappointing. I was charged, but when I contacted customer service, they couldn’t find my account, subscription, or payment even after I provided all the information they requested. Despite that, the charge remains, and I was not given a clear solution to prevent future charges. It was a frustrating experience, and I wasted a lot of time trying to resolve the issue. It is very concerning that a customer can be charged, yet the support team is unable to locate the account or the payment to resolve the problem. Based on my experience, I recommend being very cautious before subscribing. I hope DAZN improves its customer service and the way it handles situations like this.”
15 August 2026
Unprompted review
Reply from DAZN
Hey Lazaro,
I'm sorry to hear about your experience. I understand the concern caused by seeing a charge on your account while being unable to verify the associated subscription.
This is not the experience we aim to provide. I'd appreciate the opportunity to review your case further and better understand what happened. Please email me at daznsocialreviews@dazn.com with the details of the charge and this username, and I'll be happy to look into this for you.
Thank you for taking the time to share your feedback.
DAZN Team
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