Daw's Clothing Company Ltd Reviews 228

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Dispatch items to stop you complaining ignored several emails regarding the order and not given any date, makes me wonder if they are just getting there items made somewhere else and putting a mark up... See more

Rated 5 out of 5 stars

Such great customer service. Chris was amazing. We went for school uniform and he let the children try on different sizes and was very patient and knowledgable about what was required. Allowed us to e... See more

Company replied

Rated 5 out of 5 stars

Considering the current circumstances and it being the mad school uniform shop time of year you were amazing. I placed an order online to collect, you kept in contact with me throughout and everything... See more

Company replied

Rated 5 out of 5 stars

I needed 2 black dress shirts with double cuff for my daughters wedding, didn't have them in stock so the gentleman said I'm sure I can get them. Ordered them Saturday afternoon had an email the follo... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Smart and casual menswear, formal suit hire, wholesale printed & embroidered workwear, and secondary schoolwear. An employee-owned company with real focus on improving our customer service and quality of products offered. Now incorporating the School Threads range of primary school uniform.


Contact info

4.1

Great

TrustScore 4 out of 5

228 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Dispatch items to stop you complaining…

Dispatch items to stop you complaining ignored several emails regarding the order and not given any date, makes me wonder if they are just getting there items made somewhere else and putting a mark up on them. I’ve worked in a clothing press for uniform and even in busy periods we could turn them round in a week. If they can not cope with the orders maybe don’t bid for the school contracts. I have rejected work I know my company can not deliver due to the size of a contract.

26 September 2025
Unprompted review
Rated 3 out of 5 stars

Quality of clothes is excellent

Quality of clothes is excellent can not fault the school uniform. But on this visit the man serving was so unhelpful and had a real can't be bothered attitude. Which is a real shame as the lady we had dealt with previously was amazing and so helpful in getting the right size.

6 June 2024
Rated 1 out of 5 stars

Extortionate prices!!!

Extortionate prices!!!! I was gobsmacked at the price of a PE Polo £30 is ridiculous!!

11 June 2024
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Reply from Daw's Clothing Company Ltd

Thanks for your review Jo, although I think it's a shame you feel a potentially damaging one star review of our company overall should be based on the price of one product, a product which we have almost no control over as the school ask us as their supplier to stock it.

School uniform is not immune to the inflation and rising global manufacturing costs every industry has experienced over the last couple of years, alongside the current increases in shipping costs due to ongoing maritime piracy problems - a very real problem.
To this day we still subsidise a large portion of our embroidery and print costs, choosing as a family business NOT to apply these additional charges to garments. I would recommend that should you like the school to change their uniform entirely to cheaper, poorer-quality products that will last half as long, that you approach them directly to discuss this further.

Rated 5 out of 5 stars

"Happy Camper"

I have used Daws before when the store was in Barnstaple and as such knew how good it is. The service I had the other day was just as I expected; courteous, efficient and professional with a sprinkling of humour without crossing the line and of course the product; a dinner jacket and accoutrements, is immaculate so well done and keep it up..

30 May 2024
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Reply from Daw's Clothing Company Ltd

Thanks very much for the review Stuart, much appreciated. Great to hear you had another positive experience shopping with us.

Rated 5 out of 5 stars

Daws purchase

Was easy to place the order. Received my purchase within a few days and was informed throughout where the item was and when it was going to be delivered

15 May 2024
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Reply from Daw's Clothing Company Ltd

Thanks very much for the review, much appreciated

Rated 1 out of 5 stars

I went on 27 April in to the shop to…

I went on 27 April in to the shop to buy few school ties for my boy. And they ordered a PE top as they didn't had his size in. Since then, I never got any email, confirmation or anything no so ever about the PE top. Still waiting for it .....

27 April 2024
Rated 1 out of 5 stars

Went into Daws

Went into Daws, Affinity Outlet, Bideford to be told they had no uniforms avaliable. So I went and bought online to be delivered to myself. Thought I'd check the tracking- only to find its been dispatched from the very same place that said they didn't have any.
The guy in the shop was rude and obnoxious!!!
I will order to be delivered from now on, as that is someone I would be happy to not cross paths with again!!!!

10 May 2024
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Reply from Daw's Clothing Company Ltd

Thanks for your review Ashleigh, I'm sorry to hear you had a negative experience shopping with us. We take all reviews seriously, good or bad.
I'll speak to the staff member in question, as this is not the level of customer service we can usually take pride in.

With regards to the schoolwear, during "off-season" we do indeed keep low stock levels, and these can be depleted quickly if we have a busy few days, but we're always quick to re-stock for orders, again normally within a few days.

Regardless of whether you order in-store or via the website, if we've run out of stock of something, we order in blank garments and then apply any required print or embroidery in-house. Once ready, customer orders are then shipped from our shop on a daily basis via Royal Mail, or made ready for customer collection. They don't come from anywhere else, these are our only premises, so I'm not quite sure where else you would expect them to come from. Please do get in touch if you'd like to discuss any of this further.

Rated 5 out of 5 stars

Daws give fantastic service.

Daws are brilliant, their school uniform is excellent quality and their customer service is outstanding. My eldest is built like the Incredible Hulk, Chris and his team are brilliant at accommodating his needs, looking into different brands to get the right size for him if the standard uniform doesn’t fit.

27 April 2024
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Reply from Daw's Clothing Company Ltd

Thank you so much for your kind words Maria, your review is appreciated. Look forward to seeing you again

Rated 3 out of 5 stars

Time after time there was problems with…

Time after time there was problems with the order not on time or delays it was rectified to its best outcome, I am still waiting for a refund from the 22nd of April as a good will gesture of £82.11 ....I have used Daws before but unsure if I will again

23 April 2024
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Reply from Daw's Clothing Company Ltd

Thanks for your review Guy, we appreciate all reviews good and bad. We can only apologise for the problems we experienced while producing your garments. This was unfortunate and we take full responsibility.
We currently have our point of sale provider looking into the failed refund as they currently have no answer as to why it happened - hence why we then processed it manually for you.

Hopefully we'll see you again when we can hopefully redeem ourselves!

Rated 5 out of 5 stars

Gentleman that served me

Gentleman that served me, gave me his full attention and dealt with my request effortlessly

4 May 2024
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Reply from Daw's Clothing Company Ltd

It was an absolute pleasure, thank you for taking the time to review our services.

Rated 5 out of 5 stars

School uniform order

Quick turn around from ordering to item being ready

26 April 2024
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Reply from Daw's Clothing Company Ltd

Thanks for the review Dena, it's really appreciated. Glad to hear your experience was a positive one.

Rated 5 out of 5 stars

Friendly, professional service

Many thanks for supplying and embroidering the polo shirts for the Barnstaple Male Voice Choir. Great friendly service as usual

29 April 2024
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Reply from Daw's Clothing Company Ltd

Thanks very much for the review Patrick, always a pleasure to supply the choir. Look forward to seeing you again

Rated 5 out of 5 stars

I went to Daws at Atlantic village to…

I went to Daws at Atlantic village to buy a new suit.IThe gentleman who served me was very friendly, knowledgeable and did not rush me.The trousers were too large so a smaller pair was ordered and was ready for collection within 48 hours.A very present experience and I would highly recommend this business.

11 April 2024
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Reply from Daw's Clothing Company Ltd

Thanks for the review Brian, it's very much appreciated. It was an absolute pleasure.

Rated 3 out of 5 stars

Delivery time

Delivery time quoted as two weeks. Trousers took six weeks to arrive.

10 April 2024
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Reply from Daw's Clothing Company Ltd

Thanks for the review Jeff, it's unfortunate that the manufacturer experienced some delays while we were waiting for the trousers to ship to us.

Rated 4 out of 5 stars

We were treated with courtesy

We were treated with courtesy. The staff member who served us was helpful and discrete with his advice. The specific sizes require arrived within the expected time frame and we were very happy with the quality and style of my son’s wedding suit. We would definitely return for future purchases. This company provides excellent value for money with a touch of good old- fashioned customer service.

18 March 2024
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Reply from Daw's Clothing Company Ltd

Thanks very much for the review Hilary, very kind words. We'll aim for that fifth star next time you visit us!

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