DaVinci AI  Reviews 

On September 2, 2026, my DaVinci AI subscription was automatically renewed, resulting in a charge of US$29.99. I did not intend to renew the subscription. As soon as I noticed the charge, on the very same day, I immediately disabled automatic renewal and requested a full refund from the company.

Since the renewal, I have not used any of the credits provided for the new subscription period. My account still shows the full balance of 2,000/2,000 credits, meaning that none of the credits associated with this renewal have been consumed. I have screenshots documenting this.

DaVinci AI's own published Refund Policy expressly establishes specific rules for consumers located in Brazil under Section IV.2(c). According to this policy, if no credits have been used, a consumer located in Brazil may request cancellation or a refund within seven (7) calendar days from the date of purchase.

My case clearly meets these requirements: I am a consumer located in Brazil; the renewal occurred on September 2, 2026; I requested the refund on the same day as the charge; and none of the 2,000 credits associated with the renewed subscription have been used.

I immediately contacted DaVinci AI support. Their initial response stated, in generic terms, that “based on our records,” my account did not meet the eligibility criteria described in their Refund Policy. However, the company did not identify which specific eligibility requirement I supposedly failed to meet.

I replied requesting a manual review by a human support agent. I reiterated that no credits had been used, provided a screenshot showing the full balance of 2,000/2,000 credits, and specifically asked the company to identify which requirement under Section IV.2(c) would allegedly make me ineligible for a refund.

After receiving no satisfactory resolution, I sent additional communications to their support team and also submitted another request through the contact form available on their website. I repeatedly requested a refund and a human review of my case.

To date, the charge remains, and the company has not provided any specific explanation as to why my refund request would not be covered by the refund terms that the company itself publishes for Brazilian consumers.

I have been attempting to resolve this matter directly with the company since the moment I discovered the automatic renewal. My requested resolution is straightforward: cancellation of the renewed subscription period and a full refund of the US$29.99 to the original payment method.

I have documentation of the charge, my refund requests, the company's responses, the applicable Refund Policy, and screenshots showing the full balance of 2,000/2,000 unused credits.

I am filing this complaint because the company has failed to process my refund despite my apparent compliance with the conditions expressly established in its own Refund Policy for Brazilian consumers, and because of the difficulty I have encountered in obtaining a substantive human review and a properly reasoned response from the company.

I am seeking a full refund of the US$29.99 charged on September 2, 2026, as well as final confirmation that the subscription renewal has been canceled.

Quick response - high quality deliverables

I had a problem, using see dance, I didn't like what see dance provided neither quality or accuracy and they charged me 3800 coins of my credits I paid for. although I did not use the video created or even had a notification of the deductible amount . very disappointed with this kind of service. on the other hand I used Minimax H3 very good quality accurate and charges are very reasonable. I want my credits back. Help

Very easy to use with good guidance to generate the exact image I requested for my website.

The output video was good but not quite what I was expecting. A good first draft.

⭐⭐⭐⭐⭐

**“I’m honestly impressed with the quality of the videos. The results look incredibly realistic, and with a good prompt, it can create scenes that genuinely feel like they were recorded by a real person. I especially liked the natural movements, facial expressions, and product interactions. It’s an amazing tool for creating UGC content and social media ads. Easy to use and delivers professional-looking results. Highly recommended!”**

Is an excelent tool for make videos and images ! amazing !

easy to use and great results

Can’t withdraw the subscription amount that I have been charged! Misleading and difficult to find the “cancel subscription” option!

I paid $1.99 through DaVinci AI. Before I cancelled anything, my account page showed Free Plan, and my billing history only showed the $1.99 payment.

Shortly afterwards, my bank notified me that DaVinci AI had attempted to charge my Mastercard $29.99. My bank rejected the transaction and blocked my card for security reasons.

I contacted DaVinci AI support several times and asked them to explain what the $29.99 charge was for and to provide evidence showing when and how I had agreed to a recurring $29.99 subscription.

Their replies repeatedly stated that I had “initiated” a subscription, but they did not provide the checkout page, the subscription terms, the renewal price disclosure, or any evidence of my consent to the recurring $29.99 charge.

They eventually confirmed in writing that the subscription had been cancelled and that no further charges would be applied.

What concerns me most is that before cancellation my account still displayed “Free Plan”, while a $29.99 subscription charge was nevertheless attempted.

I strongly recommend that anyone using this service carefully checks the subscription terms, saves screenshots, monitors their bank account, and keeps all correspondence.

My experience has made me very uncomfortable with the billing process and the lack of clear answers from support.

I used it to animate a character and it's super easy!!

I am new but the application seems professional and user friendly

Amazing! They immediately worked on my problem and solved it in just a few hours. Not much work needed at all. I was so happy to see how quickly they worked on my problem. Great service!

Impeccable service with great customer support.

Amazingly simple and intuitive, even for an old fossil like me

Very nice. Just need to make sure you have extremely clear prompts.

easy, well done

just used it once so far with good results.