David Lloyd ClubsReviews 

Chloe M was very helpful on the chat line from the membership app in helping me find the best membership option. The service was swift and efficient. Thankyou.

I was having an extremely bad experience at a particular club Heston after numerous emails and phone calls I managed to do a live chat with Chloe M
She resolved my issues with patience and understanding at the same time as my son was in surgery would like to thank her once again for her swift response and actions

No Air con in the gym all the tables taken up by people supposedly working from home with their laptops,Changing rooms need a good deep clean

I found when I went to any of my classes they all explained everything to me and asked everyone if they had any thing to let them know

Don’t like the way the company dropped nearly all the Padel social sessions & arrogance on reply. They selling to new members all this stuff, but it’s all lies.

CAR PARK IS A JOKE!!!
TERRIBLE.

Good gym and two lovely pools. Excellent staff.

Had an online chat with Steph West! Listened and resolved my membership issue almost immediately, was professional and straight to the point. This was easier to resolve with Steph than it was at my home local gym! Tbh managing your membership should be made easier and more self controllable.

Great facilities and staff. Highly recommended

Lovely outdoor pool, enjoyed my day there

Love the staff so friendly
& approachable always happy to help.

Only constructive criticism I have is the wait for food can be extremely long and seem under staffed a lot & the walk from men’s changing room to outside pool is ridiculously slippy and dangerous

I've been a member at the Hatfield club for a few months now and have had a great experience overall.
The gym is always clean, well-equipped, and has everything I need. The spa is genuinely wonderful, and the padel courts are excellent.
My only frustration is the booking system for the indoor padel courts. They get booked up very quickly, yet quite often the courts end up sitting empty because people don't show up. It would be great if the booking system could be improved to make better use of the courts.
The staff are always friendly, helpful, and make a real effort to make sure you're having a good day. Their customer service really stands out.

Paid for annual membership of Brighton Marina gym for mys4lf and my partner during lockdown. Paid £1500 upfront only to be banned 2 months later for "non-payment". Over 6 months later they said was no longer banned but were not in a position to extend or refund period we were refused entry. Complaint was passed on and months later transpired this person left and months later person who took over left.Then had to be passed up to London to deal with. Never was sorted, never been back. Seems like was pretty much cheated.

Heather from the app team was great helped immedialtly.

I’ve been a member at narbrough David Lloyd for a few years now , and in all honesty the club is frustrating for over a week now in the private spa you pay extra for the cold plunge has been hotter then the swimming pool , the better sauna has been shut for over a week , the steam room has never been good in the celcius spa ,

I contacted the club chat team today to pause my membership after a sudden family bereavement. Fiona Watt was extremely professional, empathetic and helpful while processing my request immediately. Superb customer service. Thanks a lot, Fiona!

Class instructor Lisa Della. We do all of her classes we can attend. We love the west end spa garden. We love the facilities at Millbrook. We would love West End to get the same nets used at Millbrook for the tennis courts. All staff members at both clubs are fantastic and friendly and I mean them all !! We wish there could be an air con system for the indoor courts at West End. When we play at Millbrook it is so much cooler and I am sure I can hear an air ventilation system in the padel court and tennis courts 8 area.
David Lloyd has been a great introduction to our everyday lifestyle and we will never change this. Unless caused by an injury

David Lloyd Farnham is my happy place to escape the daily challenges of caring for my dad who has dementia and is wheelchair-bound and my mother who has Leukaemia and broken vertebrae. I absolutely love spending time there when I’m able, especially the classes with Diana (yoga and Spirit) as she’s such a great, fun instructor and Lucy (body pump) who’s always so happy and supportive. Although it’s not as up to date as it could be with its equipment, the gym has plenty to keep you occupied and you can usually get onto the machines you want without having to wait too long. I really enjoy the spa, which can be very relaxing, though on a weekend you can be fighting for space. But there’s always somewhere to chill and nice you can also get a limited food selection and full service bar in there too. The outdoor pool is great, but in colder months doesn’t always feel up to temperature. Trying to get into the one outdoor jacuzzi is always a challenge. Plenty of classes and a good variety. The food in the restaurant is surprisingly good, and I always love a pash’n’shoot smoothie, though quality depends on who makes it. Things I wish they’d address are - the showers always smell gross, like damp and mould, even though no evidence of either. Faster turnaround on food in the restaurant - you can be waiting 45 minutes for food when it’s busy. Let you have 2 towels if needed instead of just the one - you need one to go in the spa, so if you want a shower after too you’ve got to bring your own. The membership price is high, and from conversations with others it seems it isn’t consistent either - some people are paying more, some less, for the same membership. Parking is a nightmare on busy days - and if you park anywhere other than a designated bay you’ll get a parking ticket. They do have an overflow car park but sometimes it is just impossible to find a space anywhere. However, I’d definitely recommend it, I can spend a whole day there when able, exercising and then chilling in the spa. Staff are great, venue is attractive and well laid out. Facilities are good and lots on offer for adults and kids alike. Nice friendly atmosphere - no gym snobs. Sadly my membership ends this month as I can no longer afford it, but I will definitely miss it, and will definitely rejoin as and when I can!

Jen’s Saturday Ignite Strike class is the absolute BEST.
Jen is such a professional and makes this class such fun and yet totalling challenging!
🤩
Five Star quality⭐️⭐️⭐️⭐️⭐️

The men's changing room at Gidea Park DL, with its non-opening windows, has been like an oven during the recent heatwave. None of the air conditioning units are working, one of them has a label on it dated 20/4/23 marked "DEFECT requires deep clean for cool operation." They just will not spend money on maintenance if they can avoid it. It's pointless complaining about defects at the club as they are just ignored. A good example of this are the hand-basin taps that deliver a dribble of water. I have complained about this several times at the club going back three years. They're still dribbling water today.