Davidjones Reviews 

Went in to buy a nice winter jacket in me trakies and jumper as not long broke my leg and could not wear jeans but got treated like i was there to rob the joint If you want to be discriminated go here if you don't look nice they will follow you around in numbers and will make you leave from being treated like a thife. Any way Culture kinks will get my money from now on

My shopping experience at David Jones has been fairly pleasant most of the time, and the sales are usually friendly and welcoming, however the sales in Elizabeth Street for Chanel has rly gave me a bad experience. I signaled multiple times and waited for someone to come up to me for over 20 mins just standing there, however I was constantly ignored. It would be wonderful if the customer service requirements and standards were equally distributed across all stores.

I had an outstanding experience at David Jones over the weekend, all thanks to Harshit Rathore in the shirts service section. Harshit was incredibly helpful, knowledgeable, and patient while assisting me with finding the right fit and style. His professionalism and friendly attitude made the whole process easy and enjoyable. It’s rare to come across such genuine customer service these days—Harshit truly went above and beyond. Highly recommend speaking with him if you’re looking for great service and expert advice. Thank you again, Harshit!

Terrible experience with delivery of a gourmet basket as a birthday present in Perth recently. I ordered on the website for a delivery last Friday. But it took until Tuesday this week for the basket to be delivered. Apparently they are flown in from the Eastern States and use the postal service to courier. Why even ask people to indicate a delivery date if it is all so meaningless? Certainly ruined my intention of a birthday surprise. And no proactive contact from the basket service to warn me this was so delayed or offer of any discount. When I did contact them all I got was an accusation that I hadn't read the fine print closely enough. I expected a reliable quality service from DJ's. This was just the opposite.

Seems David Jones have turned into scammers.
Like many other reviews i've read. I sent a pair of pants back for a return because they were too long. I sent them back the same day i received them. They have received on their end 2 weeks later and are telling me they won't refund because they are 'worn'. The only way they could be worn, is if they were sent to me that way.
Disgusting customer service.
Do not shop here.

I have always been an avid David Jones customer. The best of the best in my book. Unless you happen to go to David Jones at Pacific Fair Broadbeach! The worst customer service ever. Best and Less is better. I have had many failed visits to this store. Even when wanting to spend a lot of money on perfume for my daughter and wanted a couple of Tom Ford. No service. Assistants just looking and ignoring. Testers empty. No service. But yesterday I was with my daughter and I wanted a coffee. She didn’t so I just ordered a large flat white and a tiramusu. So the coffee came and the tiramusu had not anrrived after the coffee was long gone. I went up to the cashier. She said no refunds. I objected. She spoke to the coffee shop manager who was dressed like a manual worker on a building site. This is unfortunately an independent and very rough operation. Nothing like you expect at David Jones. More like a builders shed canteen I was informed that it would be ten minutes. I had finished my coffee and declined asking for my money back. $12.50. No. You can’t have your money back. The manager of the coffee shop said it will be refunded but not in my account until next day. Bearing in mind that I didn’t exchange something in the shop. I just never received it. I called for the David Jones Store Manager. Another guy came. Very unhelpful. Then he went and got Deputy Store Manager who apologised but could do nothing. She agreed that the coffee shop was rough. So hopefully the DJ management in Melbourne will see this. Go anonymously to “your” coffee shop in Pacific Fair. This is a disgrace to be in any store let alone “up market David Jones”. “There’s no other store like David Jones”. No there is not because this coffee shop belongs on a building site. Rough as guts.

I had the pleasure of being assisted by Camelia at the Basement Converse department at David Jones, and I couldn’t be more impressed. She helped me with an online return and made the entire process so smooth and stress-free. Her courtesy, professionalism, and excellent customer service truly stood out. Camelia was wonderful to deal with friendly, efficient, and genuinely helpful. A big thank you for making my experience such a positive one!

They sent me the wrong item and refused to reimburse me for it even after I retuned it to them. Now having to get the authorities involved. Order 131239796

The most horrendous customer service when trying to call or contact anyone in the David Jones Elizabeth Street Sydney store! Which is supposed to be the flagship David Jones store in Australia! Waited on hold on the phone for 35+ minutes today trying to get through to the menswear dept to ask a simple question about collecting my suit. Passed from 1 person to the next and eventually cut off saying it was "out of hours" at 1pm in the afternoon. Disgusting service, if you cannot even answer the phones for your customers who just spent $1000+ instore, I cannot imagine how bad the service must be when people come into the store :-( Disappointed customer

It is the last time I will buy something from David Jones. I purchased 10 boxes of chocolate as an Easter gift for the team and spent $460. Each box has chocolate covered in a white powdery layer. It looks mouldy, and I cannot give it as an Easter gift. I am a four-hour drive one way from the closest David Jones store and must return it by post. Due to the box's weight and size, postage costs me over $70, which I will not pay myself because it is not a change of mind return; the product is defective. For over 10 days, I have been trying to contact customer support, waiting on the phone for hours without any result and sending numerous emails without any response. I have been a David Jones customer for 20 years, but not anymore.

When you buy online David Jones will cancel the majority of your orders the next day - stating no stock. You then have to wait for up to a week for a refund. This has happened more than 20 times in the last two weeks. If you can’t get the item in store don’t waste your time - I just buy direct from the brand now - so much easier than dealing with this cluster of a company.

Thieves. They have at present stolen $206.50 from me. I returned two items and they clearly made an error at the warehouse and only scanned one for return. They are now condescendingly suggesting I didn't include it in the returns parcel which I most certainly did.

Absolutely disgusting company to deal with who's previous excellent reputation is a thing of the past.

Never ever purchase from David Jones.

I strongly encourage the many people who have been ripped off by David Jones to contact Fair Trading and make a formal complaint. 10 complaints in a calendar month will result in David Jones being listed on the public register, which they absolutely deserve given their conduct.

Can’t believe the poor service in store, shoddy delivery service even when you pay express, and over an hour wait time when calling customer service. David Jones has lost the plot.

I returned an expensive dress in pristine condition
I had tried it on twice briefly at home and returned it 3 days after receiving it because the colour was unsuitable

The store claimed that the dress had been “ worn “
This is a lie
The person receiving the returns obviously has a target of denied refunds to make.

This is why David Jones is going down the tubes

I have been trying to purchase a vase - advertised on line in New Zealand on the website but not actually available here. Why would you do that - one cannot get it shipped between stores to NZ and they don't post it here either.
It is not possible to actually talk wth anyone either in store or on the phone despite repeated calls. I don't think they actually understand the concept of customer care but that is reflected in their reviews. Hopefully they will go under one day.

I ordered an expensive pair of jeans and received a cheap swimming costume. Do not use David Jones online it's a scam.

Same like hundreds of others "NOT HAPPY". Waiting for my online order , no service what so ever !!!!!
Post office very helpful , DJ no customers service.

1 hour on hold now and counting....I wonder, will it be 2 or 3? I'm curious to find out. And no, my question cannot be answered by a bot, which is what your Live Chat is. Appalling considering the profit margins you have.

Went to buy a Men's perfume from Brisbane CBD store, Dior Sauvage Elixir 60ml, asked to price match Chemist Warehouse for $30 cheaper, Asian sales girl was incredibly rude to me that I had even asked and refused to match price after showing her the David Jones corporate price match policy from their website and refused to explain why and acted like I was being rude by asking. Called store to complain, call back from Store Manager did not show any empathy regarding the situation, a whole 60 seconds of conversation that ended in well thats too bad, ill talk to the staff member. Disgusting all round service, all for them loosing $30 on a price match, when I've purchased Creed Aventus every 18 months for the last 10 years from these guys. Will never shop again with David Jones, advice for anyone else getting refused for a price match, ask for their refusal in writing and complain to your states consumer fair trading because its against Australian Consumer Law to do so when they advertise a price match policy for any Australian retailer when the item is in stock and equivalent.

Worst online shopping experience ever! If there was an option for NO stars I would chose that!

I made an online order for a scarf with standard delivery. After 10 days of my order and ever since I received my tracking number nothing been sent. It only showed shipping info is approved by Australia Post only.

# Made a few AI CHAT from the website, a team member is never available and forces me to start a new chat each time.
# Made a phone call to customer service - the staff was not apologetic. Didn't provide me with any information on what is happening with my order. The staff just said he will "bring it to attention" and brushed my off telling me that I will be receiving an email within 5 mins and I can make a complaint there. WTH!
# Nobody ever contacted me that day so the next day I "searched" up David Jones contact email address and wrote a formal complaint about the whole thing.
# Never got any contact even after I made the complaint.
# Two days later I rock up to a near by David Jones store to check my order and make a complaint. The staff just told me they have sent it few days ago and I should get it next week. She told me I should have received an emailed to inform me the item been sent few days ago. I double checked and even checked my spam, there was absolutely nothing. The staff didn't care about my complaint.
# I did ended up getting my order after that week.
# My parcel didn't have a name to address to. Besides an oversized parcel bag, it was wrapped in a piece of invoice paper which didn't even belong to me; it was for baby rompers!

No need to say anything further. The service is a total disgrace. If they can't keep up with online orders, why do it in the first place?! I'm soooo never going back there to shop