Daves Doors UK (David C) Reviews 

216
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that orders arrive quickly, and many appreciate receiving helpful tracking updates along with polite driver assistance. Many buyers also describe the products as exceptionally solid, well-made, and visually appealing upon arrival at their homes. However, some customers also noted significant issues regarding communication and slow response times when attempting to reach customer support. Others experienced frustrating delivery delays, received incorrect sizes, or encountered unexpected damage to their ordered items. A few people mentioned encountering difficulties when trying to resolve problems or obtain refunds from the business.

What people talk about most

Product

Customers had mixed experiences with product quality; while some reviewers praised the beautiful doors, solid... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising speedy shipping,... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the solid build, nice... See more

Service

Users describe ambiguous interactions with service, with some reviewers praising the polite driver and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

looks good delivered on time we are very pleased have not had time to fit it yet but i am sure it will look great when fitted Thanks W Bowley,

Company replied

Rated 5 out of 5 stars

Lovely door - very good quality. Delivery excellent. Good aftercare advice on how to treat the wood. Excellent product and service all round

Company replied

Rated 5 out of 5 stars

4/5 Communication with the company if you have questions is not easy, but the delivery notifications are really good and organised and the door itself is really good quality. I would use them again... See more

Rated 5 out of 5 stars

Arrived before allocated date. Haven’t installed yet so can’t comment on quality.

Company replied


Company details

  1. Thrift Store
  2. also in
  3. Psychoneurological Specialized Clinic

Written by the company

I do not pay trustpilot the £7K p.a. fee to edit the reviews on this profile. We are a very small independent with over 36'000 previous customers over 18 years of trading. If you have an issue with an order please contact us directly. We have no affiliation with trustpilot and therefore may not see your details or requests posted to this page. All the Best!


Contact info

3.4

Average

TrustScore 3.5 out of 5

216 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

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3.4

All reviews

(216)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding

Great, prompt service with excellent fast communication.

10 July 2026
Daves Doors UK (David C) logo

Reply from Daves Doors UK (David C)

Thank you very much for your kind words Caroline, we are happy to hear that you found our system and service prompt and easy to use! All the best.

Rated 5 out of 5 stars

An first class service

An first class service, the door arrived on time and is of an excellent quality.

1 July 2026
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Reply from Daves Doors UK (David C)

Thanks for your kind words Mary and all the best with your door installation and renovation projects!

Rated 5 out of 5 stars

Good quality door and quick delivery

Good quality door and quick delivery

1 July 2026
Daves Doors UK (David C) logo

Reply from Daves Doors UK (David C)

Thanks for your kind words Maxwell, we are pleased to hear that you find our products are of good quality and that our delivery service was speedy! All the best with your door installation and any further renovations!

Rated 1 out of 5 stars

If you like your glazing with obvious…

If you like your glazing with obvious manufacturing faults, this is your place to shop. No time or effort has been wasted checking the quality of the product prior to shipping. As a bonus, if you try and contact them about it, they won’t waste any of their time trying to resolve it! Come on down to Dave’s Doors, and have your pants pulled right down…

1 April 2026
Unprompted review
Rated 1 out of 5 stars

The basic door has been good, but.....

The basic door has been good. Unfortunately, the items I bought from the firm for installing the door: >large storm board for the outside – split in 2 days. Remedied it myself by using hardwood dowels.
>sash lock – seized up in 5 days and the replacement sent by the company was too small for the opening created by the joiner, so I bought my own branded quality lock
>rubber gaskets lining the frame were far too small and the rubber gasket at the bottom of the frame to stop water coming in fell out within a few days of installation. I had to remedy it myself with an oak bar.

10 March 2026
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Reply from Daves Doors UK (David C)

Thanks for your review Giles and glad to hear that you are impressed with the quality of your door.
Sorry to hear that you have had issues with your installation and should certainly get in touch with us directly (this is an unmanned account owned by trustpilot not ourselves) and we could advise of the correct installtion of your threshold etc...

All the best!

Rated 5 out of 5 stars

Good price

Good price, well made and packaged, good communication and looks great after treatment.

24 April 2026
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Reply from Daves Doors UK (David C)

Thanks for your review Kim. We are very happy to hear that you found our products good value for money and that they are well made and well packaged. We are also happy to hear that you found our communication and Live tracking very handy. All the best!

Rated 5 out of 5 stars

Excellent service

Excellent service. Lovely door. Thank you……

24 April 2026
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Reply from Daves Doors UK (David C)

Thanks for your review Mrs Davidson and we are very pleased to hear that you found our service excellent and the high quality of the doors provided. All the best!

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS WEBSITE.
They have no way of contacting them. They do not reply to emails, phone calls or the love chat on website.
I tried to cancel my order via email, after not being able to contact them regarding delivery and a query I had not being answered. I then received a notification from a courier company a few days later saying that they had just received information to deliver. I've managed to cancel the delivery to not waste anyone's time. Not heard anything from Dave's doors and have had to seek out chargebacks from credit card on the transaction due to no contact availability. If for any reason they had delivered and there was an issue with the product I would imagine you'd be lost for any kind of replacement or refund. Avoid at all costs

10 April 2026
Unprompted review
Daves Doors UK (David C) logo

Reply from Daves Doors UK (David C)

Simon. We can see from your order time stamp that this order was placed on Easter bank holiday and confirmation sent to simongunnpp@gmail.com of which you can reply to with any queries etc. Although bank holiday, you can still contact us in regular working hours via Live Chat (9am-11pm, where you can also create a ticket for email response), alternatively you can contact via Email direct, via our contact form on the website, and via your customer login/account hub. You can also request a call back via Live Chat if preffered. We can see that you got in touch via calling dispatch on the contact number provided in your delivery text message over the bank hoilday (this is exactly the reason these text messages are sent, thanks) We also see that you received a call from our MD on day 2 of your lead time (48 hours in..) but had already filed a Chargeback with your credit card. As explained once a chargeback is filed the transaction is 'under investigation' with the bank. This can take up to 90 days to complete during which time the bank 'holds' the transaction meaning we are unable to action or refund the amount until the investigation is completed and funds released by the bank. Although your order was Processed during the Easter bank holiday within 48 hours, and your order was due to be delivered on day 4 of your 14 day lead time, unfortunately your actions over the bank holiday before contacting us directly have resulted in this freeze by the bank who's rules we can only abided by we're afraid... All the best!

Rated 5 out of 5 stars

Finally a door company that feels…

Finally a door company that feels human. I have bought a number of doors over the years and generally always feel like another sales target. Daves Doors full service is clearly laid out on the website, with humans available on chat or email until you’re ready to chat in person. Perfect.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful customer service

This door is LPD not Daves Doors
After purchasing our door we noticed deterioration after a couple months
We contacted Daves Door and it took them 5 MONTHS to reply to tell us we had used the wrong sealant........in case you're wondering this information about sealants is on the FAQ of their website, not obvious instructions.
If they had replied to our emails in a timely fashion the door would have been salvageable. It is now beyond repair.
To top it all the handle sheered off on the inside today, also purchased from Daves Doors for over £200.
Don't waste your time or money here

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Sturdy and Solid

We bought a stable door from Daves, and was really pleased with it, as was the carpenter when he fitted it.

A nice hard wood, lovely design and well packaged.

17 December 2025
Rated 5 out of 5 stars

Really good quality door.

4/5

Communication with the company if you have questions is not easy, but the delivery notifications are really good and organised and the door itself is really good quality. I would use them again.

17 December 2025
Rated 4 out of 5 stars

Your website is easy to navigate and…

Your website is easy to navigate and find products that you need.

It would be nice to have more options on hardware before going to the checkout page.

Your composit and glazing options are limited but it's lovely to see natural materials used, this isn't an option I had considered but I will definitely look into this option after visiting your website.

7 December 2025
Unprompted review
Rated 1 out of 5 stars

Refund very hard to achieve

I first ordered and paid for a door in October. On the 18th November I was told they didn’t have the door. I was told on the 19th of November they had actioned a refund. It took 3 weeks to reach my bank account. I don’t think they sell doors. I think they hold people’s money and make money off the interest.
Don’t use this company.

5 December 2025
Unprompted review
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Reply from Daves Doors UK (David C)

Thanks for your kind review Anonymous, sounds like a conspiracy going on! Sorry to hear that your door was out of stock last year (thats if you genuinely ordered one of course!), it can happen! P.S. we would love to know who you use for your high yeald interest accounts! 😜😘

Rated 1 out of 5 stars

If you can find doors elsewhere, buy them

I had to chase several times to get my doors. Messages, emails, and voicemails weren't answered. It took 6 weeks to eventually track my doors down and get them delivered.
Then the door frame was damaged and there were parts missing for the stable doors. Again they have not answered messages nor calls.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Shocking Customer Service

I purchased a hardwood Stable door and weather strip on the 13th August 2025 for £527.96. Door arrived successfully but no weather strip! Called customer services numerous times and left a message each time. Emailed equally the same amount of times, no response from either.
Paid through Paypal who were little help. They took up the fight and were sent the tracking note!
Had to purchase another strip. Lost about £80 in all but just wanted to say the Customer Service is very poor. The door was however of good order and is now fitted. Why do companies put so little value into customer service......seems so foolish!

13 August 2025
Unprompted review

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