Despite the Lack of Live Support, there's little to no problem at all hence why it's not really a problem. UI is great, the addition of 3-5v5 battle mode is great, maybe consider adding borrow mod... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great site and I have been playing on it for years but could do with a few improvements. I would like to see a few updates including changes to the rewards system with progressive permanent rewards li... See more
Good concept, cashouts are fast (in very rare cases it gets stuck but support helps with it) The only suggestion i have is that the 1 free battle and royale a day should he removed, not being able t... See more
My friend introduced me to datdrop 7 years ago, we used to deposit and then play some battles together, it was fun. Did not profit much but still got to withdraw some cool skins.
Company details
Written by the company
CS:GO Cases, Battles and Upgrades
Contact info
United Kingdom
- support@datdrop.com
- datdrop.com
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam website
Scam website, you will lose and lose and lose and lose. do not play!
12 October 2024
Unprompted review
Reply from DatDrop
Dear Reviewer,
Thank you for stopping by and leaving your feedback. We would like to point out that DatDrop has been in the market for 7 years already, and currently, it is one of the most transparent services with a Provably Fair system allowing you to check the fairness of every case opening, battle, and upgrade. We also show the win ratio and battle stats of every user you play with. If one is interested in more detailed information, they may contact support@datdrop.com with any questions or doubts. Our support team will be able to check their winning ratio and advise on how to improve it.
Please note that we have just requested more information about your experience via the "Request Information" feature. According to the Trustpilot policy, you have 3 days to respond to this request. Otherwise, we will be forced to report your feedback as false and defamatory since we feel like it is about doing harm and not about your genuine experience.
Best regards,
DatDrop team
Took payments of me 4 times without my…
Took payments of me 4 times without my consent
9 October 2024
Unprompted review
Reply from DatDrop
Dear Mohamed,
Thank you for stopping by, but the situation you are describing is impossible to happen.
DatDrop is not a payment provider, and we do not process payments on our own. Therefore, the only way for a payment to be made is for you or a person who has access to your account to initiate it on your end. After this, one of our payment providers, such as Zen, processes the transaction and forwards the information about it to our system.
In case you have any concerns, please do not hesitate to contact our Customer Support Team at support@datdrop.com and they will be happy to assist with your situation.
Also, we have just requested more information about your experience via the "Request Information" feature. Please kindly respond so that we identify you as our customer.
Best regards,
DatDrop team
Scam!!!!!!!!!!!
8 September 2024
Unprompted review
Reply from DatDrop
Dear Jannik,
We are sad to receive this feedback from you and would appreciate the opportunity to understand the underlying reasons for it. So, we have just requested more information about your experience via the "Request Information" feature. According to the Trustpilot policy, you have 3 days to respond to this request. Otherwise, we will be forced to report your feedback as false and defamatory since we feel like it is about doing harm and not about your genuine experience.
We want to stress that DatDrop has been in the market for seven years, and we treasure our excellent reputation gained over all these years of hard work and constant improvement. Currently, we can boast one of the most transparent gaming services with a Provably Fair system allowing you to check the fairness of every battle, as well as case openings and upgrades. We also show the win ratio and battle stats of every user you play with.
If you have any questions or doubts, you can always reach out to us at support@datdrop.com.
Best regards,
DatDrop team
Weird and seems too odd when you connect patterns
I did over 700 battles (I went against the ToS and created multi and if I'm honest dear DatDrop, you have been very lazy with your systems because I have seen many times 2 accounts joining the battle that are made by one person and handling/using them at the same time, if you can connect patterns and take notes by addresses or smth then you will discover these and also people are still abusing the affiliate/bonus system). I won only around 60 battles out of these big battle numbers btw (if you are datdrop gambler then you know these stats are very odd and sheeet)... I pulled pretty much no value or profit (not that gambling has to be profitable or smth) but crazy thing is that I pulled nothing, tried different seed couple of times but 0. As soon as I joined some bot fights for example, they pull like crazy against me even if I get smth decent. Overall even when I joined pvp rounds, even then I got smashed. Been on that site for few months with several several multiaccounts but I must say it's not worth it....depositing is not worth it***.
Multiaccounts might be worth the risk like I tried with few thousands down the drain but idk ... bs, gambling is gambling but I hope their competitor gets more attention and players
Honest review is, be careful guys, house always wins and who knows maybe even sees you :) now I know why even some big cs influencers/gamblers have turned down datdrop
Cashback is also trash!
Be Honest....
10 July 2024
Unprompted review
Reply from DatDrop
Dear Stu,
Thank you for stopping by and leaving your review.
First of all, we are sad to hear you did not have much luck on our website recently, but we would also like to assure you that on DatDrop you can 100% rely on the game outcome since our Provably Fair guarantees that game results cannot be distorted in any way. Unfortunately, from your comment, we’ve noticed that you are not quite aware of how our Provably Fair algorithm works, so please visit https://datdrop.com/provably-fair to get familiar with it and to make sure that the results of all games are truly random and fair.
Also, we’d like to clarify that the only bots on DatDrop are those you can call to join your games using the dedicated "call bots" feature. All bots are subject to the same provably fair rules, and their winning chances are the same as those of any other player on our site. Besides, you can see the history of games (both battles and battle royales) and the winning ratio of any other player on our site at any time. Furthermore, DatDrop is not gambling in the meaning established by the law, which is expressly stated and explained in our T&C, which you, if you are a site user, should be familiar with.
Last but not least, we do not have a cashback system, but we aim to provide our users with the best gaming experience. Therefore, not only do we provide a 5% bonus on all deposits made with a promo code, such as 'datdrop', but our customers can also benefit from daily free cases and hourly, daily, and weekly giveaways.
So, please feel free to contact support@datdrop.com for assistance if you still have questions or doubts. Our Customer Support Team will be happy to review your account stats and provide you with some playing strategy recommendations.
Sincerely,
DatDrop Team
BAD SUPPORT!
I've been waiting for a reply to my withdrawls not going thru for over a week!! I need the money and I'm getting no where with support! My support ticket is #67470. Still awaiting a single response.
Respond to Support Ticket 67470
It's been another day and no response I will update once I get a response & my money withdrew.
7 July 2024
Unprompted review
Reply from DatDrop
Dear reviewer,
Thank you for your updated review and the information provided.
Please note that we always welcome our customers' requests and respond to them promptly. Usually, we reply within 24 hours, but some requests may take a bit longer due to their specifics. In your case, additional time was required since the account was restricted by our security system. Our Customer Support Team has already provided a comprehensive response on this matter in ticket 67470.
We would like to remind you that our Service is invariably friendly to our bona fide customers, but at the same time, we take adequate measures against those who try to cheat or abuse.
Best regards,
DatDrop Team
rigged bots
somehow after pulling almost top item bots always seem to pull better
25 June 2024
Unprompted review
Reply from DatDrop
Dear Customer,
Thank you for your review.
We are sad to hear about your experience and we would like to assure you that on DatDrop you can 100% rely on the game outcome since our Provably Fair guarantees that game results are truly random and cannot be distorted in any way. You can read more about it here: https://datdrop.com/provably-fair.
We’d also like to emphasize that the only bots on DatDrop are those you call to join your games using the dedicated "call bots" feature. All bots comply with the same Provably Fair rules, and their winning chances equal those of any other player on our site. Besides, every bot has its own public profile, in which absolutely everyone can see both the total number of games a particular bot has played and the number of its wins.
If you still have any questions or doubts, please email us at support@datdrop.com or DM us on Twitter or Facebook.
Sincerely,
DatDrop team
Reply from DatDrop
Dear Reviewer,
We are sad to receive such feedback from you and would like to understand the root cause of it. Please note that we have just requested more information about your experience via the "Request Information" feature. According to the Trustpilot policy, you have 3 days to respond to this request. Otherwise, we will be forced to report your feedback as false and defamatory since we feel like it is about doing harm and not about your genuine experience.
We would also like to add that DatDrop has been in the entertainment market for more than seven years, and it has gained the commitment and loyalty of thousands of users around the globe. Currently, we can boast one of the most transparent gaming services with a Provably Fair system allowing you to check the fairness of every battle, as well as case openings and upgrades. We also show the win ratio and battle stats of every user you play with.
If you have any questions or doubts, please reach out to us at support@datdrop.com.
Best regards,
DatDrop team
Rigged Bots
So many times does this site have terrible customer support and so many times do the bots pull top tickets while your pulling nothing. Not to mention their deposit bonus is trash and locked to wager amount, unlike most sites that give a flat 5-10 percent. DO NOT PLAY HERE so many better sites with better customer support and odds being fair
24 May 2024
Unprompted review
Reply from DatDrop
Dear Justin,
Thank you for your review. Please note that our Customer Support Team always welcomes our customers' requests and responds to them promptly. Usually, we reply within 24 hours, but some requests may take a bit longer due to their specifics.
Unfortunately, we don't know the details of your query to provide a comprehensive response, but we have requested more information from you via Trustpilot. Please kindly respond. We would really like to look into your issue.
Regarding your comment about the luck on our website, we would like to highlight that DatDrop has been in the market for seven years already. Currently, it is one of the most transparent services, with a Provably Fair system that allows you to check the fairness of every case opening, battle, and upgrade. We also show the win ratio and battle stats of every user you play with. Also, we’d like to clarify that the only bots on DatDrop are those you can call to join your games using the dedicated "call bots" feature. All bots are subject to the same provably fair rules, and their winning chances are the same as those of any other player on our site.
Lastly, our team always strives to provide our users with the best gaming experience. Apart from a 5% bonus, one can get for deposits with partner codes or code "datdrop," our customers can benefit from daily free cases and hourly, daily, and weekly giveaways. These bonuses are our way of thanking all our fans and regular players.
If you still have any questions or doubts, feel free to contact support@datdrop.com for assistance.
Best regards,
DatDrop team
Do not play here!
Deposited around 1000$ and got up to around 3400$. I was getting errors for my withdraw in both skins and crypto. I waited couple of days and it was still not fixed. Emailed support and after ~20 hours they replied that everything is working and I should be fine, after that I was never able to log back into my account and support ignored the rest of my emails. Datdrop used to be good back in the day but it really fell off.
9 May 2024
Unprompted review
Reply from DatDrop
Dear Miguel,
We are sad to receive such feedback from you and would appreciate the opportunity to understand the underlying reasons for it. For that, we have just requested more information about your experience via the "Request Information" feature. According to the Trustpilot policy, you have 3 days to respond to this request. Otherwise, we will be forced to report your feedback as false and defamatory since we feel like it is about doing harm and not about your genuine experience.
Best regards,
DatDrop team
Known this website since 2019…
Known this website since 2019 approximately, and deposited more than 10k on it. It is safe to say that they are the dodgiest/suspicious website out there, even more scammy than CSGORoll, their "upgrade" game is a scam, and I really don't recommend the website.
9 May 2024
Unprompted review
Reply from DatDrop
Dear TrojaN Gaming,
Thank you for leaving your review. First of all, we want to stress that DatDrop has been in the market for more than seven years and has gained the trust and loyalty of thousands of players worldwide. It's encouraging to hear that you've been using our services since 2019, and we sincerely hope that we've consistently provided you with exceptional service and entertainment throughout this time.
As our long-term customer, you are definitely aware of the Provably Fair system embedded into our website. It ensures that any game outcome on DatDrop is verifiable and fair, and it cannot be distorted in any way. On this page https://datdrop.com/provably-fair, you can check the randomness of every battle, as well as case openings and upgrades. You can easily see the results of other players, too.
Finally, we want to stress that at DatDrop, we pride ourselves on being one of the most transparent services in the market. We've worked hard over the years to build an excellent reputation, so it's disheartening to hear your feedback. We would really appreciate the chance to dig deeper and understand the root cause of your concerns. That's why we've just reached out to you for more information via the "Request Information" feature. Could you please respond to help us identify you as our customer? Thanks a lot!
Best regards,
DatDrop team
I’ve been on DD since 2022 or so
I’ve been on DD since 2022 or so, and since the addition of bots, this site has become scam central, every battle is either a blowout by the bots, or you’ll accrue a huge lead and the last case or two will have some ungodly improbable hit that causes you to lose. For example, I was leading by 50 dollars in a battle against 2 bots, and on the very last case, they pulled a 200 dollar skin out of a 30 cent case.
This site seems to have gotten too greedy to be as fair as it once was. RIP datdrop
5 May 2024
Unprompted review
Reply from DatDrop
Dear Jackson,
Thank you for leaving your review.
We are sad to hear you didn't have luck on our site, but playing is about both winning and losing, and the total outcome depends on your playing strategy and pure luck.
We would like to assure you that on DatDrop, you can 100% rely on the game outcome since our Provably Fair guarantees that game results are truly random and cannot be distorted in any way. You can read more about it here: https://datdrop.com/provably-fair.
Also, we’d like to clarify that the only bots on DatDrop are those you can call to join your games using the dedicated "call bots" feature. All bots are subject to the same provably fair rules, and their winning chances are the same as those of any other player on our site.
We have also requested more information about your experience via the "Request Information" feature. Please kindly respond so that we identify you as our customer.
Best regards,
DatDrop team
100% a scam now, which is a shame
The site used to be fun but it seemed to be getting worse and worse and then the last few times I've tried to use the site it says "request failed". Quite funny considering they took £3,500 off me on the 1st April and every spin seemed to loose money. You used to actually win a fair amount but recently it just seems to be less and less, I also find it very dodgy they allow you to gamble using a credit card in the UK when this is banned, there excuse is its gaming and not gambling. will be raising a chargeback with my credit card company as the site is gone I'm assuming it was a scam and they've moved on with a new name
1 April 2024
Unprompted review
Reply from DatDrop
Dear Ryan,
Thank you for stopping by.
First of all, we would also like to assure you that on DatDrop, you can 100% rely on the game outcome since our Provably Fair guarantees that game results cannot be distorted in any way. Unfortunately, from your comment, we’ve noticed that you are not quite aware of how our Provably Fair algorithm works, so please visit https://datdrop.com/provably-fair to get familiar with it and to make sure that the results of all games are truly random and fair.
Secondly, our product is loot boxes, which is expressly stated and explained in clauses 45 and 46 of our Terms & Conditions.
Regarding the error message you received, we would like to inform you that everything works fine on our end. If the issue persists, we recommend you contact your internet service provider to inquire if there are any network or connectivity issues that may be affecting access to our website. Additionally, you can contact your local authorities responsible for internet regulations to inquire about any restrictions imposed on accessing datdrop.com.
If you have any other questions or doubts, you can always reach out to us at support@datdrop.com.
Best regards,
DatDrop team
Shameless scammers
After 5 years of playing on the site, I have been permanently banned for "abusing the bonus system + deposit/redeposit abuse"
Just hilarious how many people they are banning these days with pending cashouts, without even sending them the money and then banning the players after.
Clearly something is happening because they started blocking many and many players without sending their cashouts. If you are going to ban us, at least just send us our money even though we did not abuse anything since your "BONUS SYSTEM" isnt even available on the site no-more + that you take fees from our deposits anyway. And also, I never deposited, cashed out and then redeposited what I've cashed out :D
Awful experience. I really loved the site.
29 April 2024
Unprompted review
Reply from DatDrop
Dear Mihai,
Thank you for stopping by. First of all, we want to point out that our goal is to attract new customers and not to ban existing ones without any reason. If your account was suspended, then you must have violated our Terms and Conditions massively.
While we are confident that our support team has already provided you with a comprehensive response on this issue, we would like to seize this opportunity to delve deeper into your comment. So, we have just requested more information about your experience via the "Request Information" feature. Please kindly respond so that we identify you as our customer.
Best regards,
DatDrop team
Do not waste your time with partnering
If there was a 0, that's what I would rate this. Coming from the last person who would ever complain or write a bad review about anyone/anything. I gave my referral code to friends and family so they could use it everytime they make a deposit and I can gain a % of it, the day came where I wanted to withdraw the partnership money. After I emailed dat drop THEY accused me of fraudulently using subaccounts and accusing me that it's me depositing from them. When I sincerely had my close friends and family support me by using my code which does not in any way go against the rules of the partnership. I guess because im not famous or a streamer they thought they could go ahead AND BAN ALL MY FRIENDS ACCOUNTS who were using my code (claiming they are mine). I understand that they are trying to run away from giving me my partnership money but this is no way to treat your customers who have been with you since 2018, this behaviour is unnecessary. Everytime I ask them to provide me proof they avoid the question and tend to change the subject and repeat that I have violates the T&Cs. Sadly, not me or my friends will be using dat drop anymore because as much fun as we were having this treatment is unacceptable. I just want to make sure no one else goes through what I went through. Be wary of the partnership situation, you will never get it so don't waste your time my partnership money was $4,500 just to put in perspective)
I don't need a reply from you datdrop you lost our trust,
thank you.
5 May 2024
Unprompted review
Reply from DatDrop
Dear Sami,
Thank you for leaving your review. Please note that we never let anyone break DatDrop rules and get away with it, just as we never ban users for no reason. Our service is invariably friendly to our bona fide customers, but at the same time, we take adequate measures against those who try to cheat or abuse.
If your account got blocked on DatDrop, there has to be a solid reason for it. If we talk about affiliate money, then you've probably been abusing our Partner program.
Best regards,
DatDrop team
April 26, 2024 cash out was not received
I requested a $130 cash out on April 26, 2024 and up until now I haven't received it. I already sent an email to the support but there's no update about my cash out.
(will update the rating once the cash out was received)
26 April 2024
Unprompted review
Reply from DatDrop
Dear user,
Thank you for leaving your review. Usually, cashouts on our website are processed immediately, and there may be only a few reasons for a slight delay. Our Customer Support Team is always happy to assist with this type of situation.
We apologize for the delay in getting back to your email. Our standard response time is within 24 hours, but some requests may take longer due to their specifics.
Unfortunately, we don't know the details of your query to provide a comprehensive response, but we have requested more information from you via Trustpilot. Please kindly respond so that we can assist you further.
Best regards,
DatDrop team
Confirmed scam
Confirmed scam, they have r1gged provably fair system, do not deposit.
1 March 2024
Unprompted review
Reply from DatDrop
Dear Jarek,
Thanks for stopping by. First of all, we'd like to clarify that Provably Fair is an algorithm that helps you to make sure the winning roll number is absolutely random. On this page https://datdrop.com/provably-fair, you can read in detail what Provably Fair is about and make sure it can't be manipulated in any way. With it, you can be 100% sure of the fairness and openness of every game on DatDrop. If you still have questions about the Provably Fair system, please let us know at support@datdrop.com. We will gladly answer them all.
Also, we are sad to receive this feedback from you and would appreciate the opportunity to understand the underlying reasons for it. So, we have just requested more information about your experience via the "Request Information" feature. According to the Trustpilot policy, you have 3 days to respond to this request. Otherwise, we will be forced to report your feedback as false and defamatory since we feel like it is about doing harm and not about your genuine experience.
Best regards,
DatDrop team
Lost my money during cashout, support unresponsive.
Just wanted to have some fun like everyone, spent around 150$ on there. Then when I wanted to do a cashout with LTC, the payment status just said
"Broken" and now I don't have any money nor skins. I've sent a message to the support about it and didn't get any reply since 19 hours. I think that I just got scammed.. Even if it isn't the case, I just want to let you all know that their payment system and support isnt reliable at all.
17 March 2024
Unprompted review
Reply from DatDrop
Dear Robert Nydam,
Thank you for your review. Please note that we always welcome our customers' requests and respond to them promptly. Usually, we reply within 24 hours, and no request is ever left unanswered. So, please kindly wait for our support team to process your query.
Best regards,
DatDrop team
I won a Datdrop comp for depositing
I won a Datdrop comp for depositing in Shanrrr giveaway 10 days ago. She tried accusing me as Multi just because she didn't wanted to pay me.
When i tried to talk with the datdrop support. They were in favor of their sponsor streamer which is shanrrr and instantly banned my account. Just because they didn't profited much from me, they didn't hesitate to ban the account citing I have created a new account after getting banned earlier, violation of partner program and fraudulent activity.
After citing these reason they cease communicating in this regard.
I asked datdrop to name my other datdrop accounts but they aren't replying back because they already said they wont reply back regarding this matter.
What's the point of having a support if they don't provide evidence nor try to communicate with the users?!
Edit 1: Can you show me proof that I have violated any of the TOS? Can you show me proof of having other Datdrop account? Probably no. Because I dont have one. Just verbally citing reason doesn't make sense. A proof is needed stating the reason which you dont have one.
13 March 2024
Unprompted review
Reply from DatDrop
Dear user,
Thank you for stopping by. First of all, we want to point out that our goal is to attract new customers and not to ban existing ones without any reason. If your account was suspended, then you must have violated our Terms and Conditions massively.
While we are confident that our support team has already provided you with a comprehensive response on this issue, we would like to seize this opportunity to delve deeper into your comment. So, we have just requested more information about your experience via the "Request Information" feature.
Finally, we want to stress that our Service is invariably friendly to those who adhere to our simple rules and do not attempt to break them. At the same time, we take adequate measures against those who try to cheat or abuse.
Best regards,
DatDrop team
Daily/Twitter
It asked me to publish tweets in my name, and also change my account settings on twitter, just so i can open a free daily case.
28 February 2024
Unprompted review
Reply from DatDrop
Dear Ambol,
Thank you for your comment!
We understand your concerns, and we would like to offer a workaround. If you are not willing to grant all the permissions to your X (Twitter) account, you can just find our page on X (Twitter) and follow us there.
For any other account-related questions, please do not hesitate to reach out to our Customer Support Team at support@datdrop.com.
Best regards,
DatDrop Team
Reply from DatDrop
Dear user,
Thank you for stopping by. However, your comment has nothing to do with reality. DatDrop has been in the market for 7 years, and we treasure our excellent reputation gained over all these years of hard work and constant improvement. Currently, we can boast one of the most transparent gaming services with a Provably Fair system allowing you to check the fairness of every battle, as well as case openings and upgrades. We also show the win ratio and battle stats of every user you play with.
Please note we have just requested more information about your experience via the "Request Information" feature. According to the Trustpilot policy, you have 3 days to respond to this request. Otherwise, we will be forced to report your feedback as false and defamatory since we feel it is about doing harm, not your genuine experience.
If you still have any questions or doubts, please reach out to us at support@datdrop.com
Best Regards,
DatDrop Team
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