Dash card services care for their customers are not good!
The prepaid card was compromised on 4.10.2026 and 4.11.2026 for $864.62. 13 separate transactions to the same company. None of these transactions were valid transactions. We received a letter stating that "Based on our investigation, we have concluded no error occurred;
therefore, no funds will be credited to your account and this matter is considered closed." I have had to call the customer service multiple times with nothing resolved. The letter also talks about "You may request a copy of the documents we used in determining the final outcome of the investigation. If
you would like to request copies of the documents," I asked for this information and never received it.
I have requested this and never received this. I had to call again and now I am waiting for this information. I feel that this company pushes off helping their customers and doing less as possible for their customers. They are definitely not a customer success type of company. I am very disappointed in this experience and plan on contacting the company who uses them to issue these pre- paid cards.