Dasan Co Reviews 5

TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

5 reviews

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Rated 1 out of 5 stars

very intermittent service

very intermittent service, works occasionally, not recommended, very frustrating.

23 June 2024
Unprompted review
Dasan Co logo

Reply from Dasan Co

We’re sorry to hear you experienced intermittent service. We strive to keep our platform stable, but occasional issues can happen depending on host availability or network conditions.
Please reach out to info@dasan.co
with details about when this occurred — our team will investigate and help resolve this for you. We appreciate the feedback as it helps us improve.

Rated 1 out of 5 stars

They are stealing their costumers

They are stealing their costumers, you buy from them a quota and it's disappear after a few days and they asked you to buy more, no support responce, shame on them.

15 November 2023
Unprompted review
Dasan Co logo

Reply from Dasan Co

Hi, we’re sorry to hear about your experience and understand your frustration. We’d like to clarify how quota usage works on DASAN.
Users download based on the quota they purchase. However, some supported websites apply a download ratio (multiplier), meaning that downloading from those hosts may consume more quota than the file’s actual size. These ratios are clearly listed on our website for transparency:
https://dasan.co/websites
Quota does not disappear without usage, and it is always deducted according to these predefined rules.
Regarding support, we apologize if your message was not answered in a timely manner. Please contact us again at info@dasan.co
with your account details so we can review your case and assist you properly.

Rated 3 out of 5 stars

Dasan.co worked very well in the past

Dasan.co worked very well to download files from Icerbox, but it's been more than a month since it's not working anymore. They don't reply to support requests either. I won't renew my premium suscription until they fix that

27 November 2022
Unprompted review
Dasan Co logo

Reply from Dasan Co

Hello,
Thanks for sharing your experience. We’re glad it worked well for you previously. We’re sorry if the recent access to Icerbox has had issues — sometimes host changes require backend updates on our side.
Please reach out again at info@dasan.co
with your details so we can check your support ticket and address this. We hope to regain your trust soon.

Rated 1 out of 5 stars

the support dont answer

2 July 2021
Unprompted review
Dasan Co logo

Reply from Dasan Co

We’re sorry you felt unsupported — that definitely isn’t the experience we want for our users. Sometimes tickets can be delayed during busy periods, but we always follow up thoroughly.
Please email info@dasan.co
with your previous ticket info so we can locate and respond promptly. Your feedback helps us improve our support process.

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