DAS UK Group Reviews 403

Jaw droppingly incompetant, told me they couldn't prosecute because they hadn't a full name???,then accidentally agreed to 50/50!!! when I had photos and videos??

Shocked that this company has gone bust owing me £1300 through overpayment.
The agents must have known yet led me to believe that all was well.
I was even told that DAS had a new name FLASH.
Those in the know should be prosecuted for fraud. Daniel and Zach seemed to be up front and trustworthy but they must have known cos I was in communication with them as the company was going into liquidation.
Appalling all that none of its customers were told.
Anyone know how I can appeal to get my £1300 back?! 😩

Awful. Truly awful. I had business legal insurance. I made a claim. They didn't bother to even respond to the claim. I only got a response 3 months later after I complained and that was to say my claim was not accepted. Like a lot of insurance, this legal cover is basically a scam. There are so many restrictions that in reality its a chocolate tea pot policy. Don't bother. Save yourself a few quid.

First time I've ever taken time to review someone on Trustpilot. This company are so so poor. It's an absolute waste of time and money, I can't discourage anyone enough from using them. You will get absolutely nothing/nowhere with them. You're more likely to get success spending your money on magic beans.

D-issappoiting
A-trocious
S-ervice (lack of)

They sent emergency plumbers out on two different occasions and they made things worse causing more water damage and more cost to repair. Ended up paying for a private plumber to properly diagnose and repair the second leak, that DAS plumber caused. DAS don’t accept responsibility and offer a poultry £50 each time whereas repair and redecoration cost at least ten times their offer! Waste of time and won’t waste time and money having a DAS policy.

The ARAG legal advice line is part of my insurance package. Wanted to check a legal point and the matter was dealt with in good time. The advisor even said they would research the matter post phone call to double check (and call if incorrect). Great customer service.

emercency cover is being mis-sold! it should be called 'we'll get to you when/if we can' cover. I can see now why they do not define emergency in the policy and provide no definitive response times. Not impressed and will be complaining to ombudsman.

My complaint 16985388
I would never use them again. I have a large claim and expected DAS to handle the legal cover in a normal way but nothing is normal. They will use DAS Law or may give you solicitors on a panel who must be on cheap rates as the work is so slow. I informed DAS in August 2024 and we have not got anyway with our claims and I am out of pocket a large amount and wish I had paid for my own solicitors.

I spoke with Evren last week looking for legal business advice. He provided an excellent service and was very thorough in his knowledge and articulated the relevant areas within contract law which I needed to know. He was very calm, patient and reiterated information so I understood. I would like to thank him for his excellent service and advice. After speaking with him I had the knowledge I needed. I will definitely use this service again, from my initial contact I had the information I needed. within an hour, on a Friday afternoon.

The adviser I spoke with was very professional but also clear with his instructions. He answered all my questions and was really helpful.

Evren was great! His explanation was clear and really helpful, I really appreciate him taking the time to understand the situation and provide personalized advice. Thank you!

Mr Haris was exceptionally good. I have a tricky issue involving a large utility company and this has been going on 3 years. Today I have been given comprehensive advice and I now know how to move forward.

I had a great experience over the phone which was extremely helpful and put my mind at ease on the advice provided.

Clear and helpful advice.
The agent gave a very thorough response about the issue.

I received a very comprehensive and fast response to my legal query. The adviser was careful to understand the situation. They explained the different options available together with the different courses of action to take matters forward. I would recommend this legal service.

I cannot fault the service.
Quick and painless when requesting a call back.
The advisor/Solicitor gave good and honest advise.
He took the time to explain the advice and didn’t come across as in a hurry to get onto the next call.
I would definitely recommend.

I have now spoken to the same person over two separate problems. On both occasions the gentleman was very friendly, helpful and efficient. It was a pleasure talking with him

Jeanine Borg was invaluable. She has a thorough knowledge and understanding of legal matters and is very polite when dealing with clients. She is highly recommended.

Asif Malik

The people I spoke with were courteous and keen to be helpful. They didn’t rush me and were at pains to understand the issue. They said they would send me some documentation, which they did.

I'm far from impressed with the lack of service I have received and I will be complaining to my house insurance supplier about its appalling service.