Dartana Plants Reviews 

222
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the healthy plants, noting their well-established root systems, beautiful condition, and rapid growth after planting. People also highlight the extremely fast delivery service and secure packaging, ensuring everything arrives fresh, well-protected, and ready to thrive. Buyers consistently express their satisfaction with the smooth ordering process and helpful communication from the team. Though some reviewers were not happy with the somewhat limited plant range, others noted that the packaging could occasionally be sturdier or involved plastic materials. A small group of consumers also remarked that managing young plug plants requires proper greenhouse space and careful attention.

What people talk about most

Product

People report high satisfaction with the product, expressing delight over healthy, well-packaged plants that... See more

Quality

Customers consistently note positive experiences with quality, praising the healthy and sturdy condition of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the rapid transit times and... See more

Order

Clients share satisfaction on order processes, frequently highlighting simple online navigation and... See more

Service

Consumers find service to be exceptionally positive, frequently highlighting fast delivery and secure... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The plug plants are much larger and have more established root systems than those supplied by mainstream suppliers .. indeed they are comparable with the size of plants that are sometimes sold in 9cm... See more

Company replied

Rated 5 out of 5 stars

This was my first purchase from Dartana and I was immensely impressed. My plants (plugs) arrived exceedingly well packed and very moist - I ordered in the heatwave so was very worried about the condit... See more

Company replied

Rated 5 out of 5 stars

i've bought a few plants, seeds etc online recently. no ones done terribly, but dartana stand out, reasonably priced plants, arrived within...probably a day, 2 at most. healthy & well packaged. plas... See more

Company replied

Rated 5 out of 5 stars

I found the website easy to navigate and ordered three dahlia plugs. I actually received four plants with good root systems being well packaged. They arrived on time and are now potted on and growing... See more

Company replied


Company details

  1. Plant Nursery

Written by the company

Dartana Plants is a small Family Nursery Business, with many years’ experience in Horticulture. Our aim is to supply Great Quality/Value Outdoor Plants quickly and efficiently but with the care all Plants deserve. We have an eclectic range of Plants including Perennials, Shrubs and Herbs which stem from our own passion and interest. We sell Plants in a generous 5/7cm sizes, with healthy root stock and personal selection before supply.


Contact info

4.9

Excellent

TrustScore 5 out of 5

222 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(222)

96 reviews in the last 12 months

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Rated 4 out of 5 stars

Plants arrived quickly

Plants arrived quickly and ordering was easy but they were a little battered and I can only assume it was the how they were handled by Royal Mail, I potted them as soon as I received them so sure they will be fine

17 March 2025
Rated 5 out of 5 stars

Brilliant service

Brilliant service, great communication. Martin went over and above to support our enquiry. Couldn’t do enough for us and will definitely come back.

9 March 2025
Rated 1 out of 5 stars

These things happen during shipping but you expect to be given correct information to resolve the problem Very poor customer service

Plants arrived damaged in transit most of the compost had been shaken off the roots,

The plugs were in correct packaging (plastic plug tray) but were put in a much bigger box with no packing to stop them ratting around inside the box. As a result the plugs x10 arrived very badly damaged,

Email Martin and explained however his reply was pot them up and see how they go for 2 months which would take me outside the 30 return policy.

Completely avoided making me aware of 30 day refund policy etc

No apology.

Video and pics available

12 March 2025
Unprompted review
Dartana Plants logo

Reply from Dartana Plants

Dear Ron,

After bringing the way the plants had arrived following transit I apologised and as teh plants were a couple of years old the roots were good and to plant up. If there were any problems in a month or 2 I would gladly rectify. The reason I didnt bring up about the 30 day refund policy was that I have confirmed I would rectify, my word as a fellow gardener I always believe superseeds any policy.

Your reply to me at that time

Martin

Rated 4 out of 5 stars

Fingers crossed

The plants arrived quickly and were well packed. They looked healthy apart from the fact that each one had one or more leaves bearing a brown blotch.
I've removed these, as I suspect it might be a fungus, and have now planted.
I think that each little plant looks vigorous,
albeit smaller than when it arrived, due to
removing the infected leaves, so I just hope that I won't see any more fungal
looking spots as more leaves appear in
the spring.

3 February 2025
Rated 4 out of 5 stars

Plug Plant Review

5 x Tricyrtis 'Pink Freckles' were large & strongly rooted and good value. The 9 x Campanula 'Golden Star' looked a bit small & scruffy but I was still able to plant them out after a couple of days and they are all progressing.

27 September 2024
Rated 5 out of 5 stars

Dispatched very quickly.

Dispatched very quickly. Flowers well wrapped up and in good condition.
I contacted them before I placed my order.
Very helpful. Will order again from them👍

21 May 2024
Rated 1 out of 5 stars

30cm tall plug plants

I ordered rosemary plug plants. These arrived as advised. However the plants were of poor quality and NO plug plants but a leggy rosemary stem. When contacting the seller I got some incorrect advise and mere lip service

8 April 2024
Unprompted review
Dartana Plants logo

Reply from Dartana Plants

Dear Evelin, I was disappointed to read your message. The rosemary plants were sold as plug plants but were effectively plants with large roots. I am disappointed that you felt having a larger plant was a disadvantage. I would have gladly received these back and made a refund. Martin

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