Darlac have not replied to my email , nor my enquiry on Darlac's website. I need to replace a broken spring in the handle of our Darlac Telescopic Cut 'n' Hold Snapper – but they show no int... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Darlac have not replied to my email , nor my enquiry on Darlac's website. I need to replace a broken spring in the handle of our Darlac Telescopic Cut 'n' Hold Snapper – but they show no int... See more
Company replied
Hi there. I'm happy with your sprinkler and have used them previously. A problem though - I'm using stream water (less than 2 foot head) continuously and, after a few months, organic matter coats th... See more
I utilised a couple of National Garden Gift Vouchers to buy my first tool - a lopper, which has a powerful design, which attached to a 5 metre extending pole. It meant that I can now avoid climbing a... See more
I have owned a pair of heavy duty ratchet mechanism loppers for some time now - five, maybe six years. Recently I needed spares and contacted customer services. I was blown away by the prompt helpful... See more
Written by the company
United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service, delivered in excellent packaging as well. The new 'basket head' attachment slid so easily and locked into the original extension pole the latter which is over 15 years old and shows it pays to get the best for the longer lasting and has renewable replacement parts.
I have purchased Darlac items from garden centres before but this time directly from the company. Very easy to do, quick delivery and great quality product.
No problems with ordering or delivery. Helpful instructions with it.
Great, quality products at a reasonable price and was a speedy delivery. I’m a gardener and love Darlac tools and would recommend to anyone :)
The DP577 SpiralFlow Hosepipe is prone to springing leaks caused by holes or splits in the plastic. I bought a second one which lasted a week before becoming unusable. I wrote to Darlac but no rely. I posted a negative review for the product but they disallowed it.

Reply from Darlac
Quick service, very well packaged and caring for garden tools insert booklet was a nice touch
Hi there. I'm happy with your sprinkler and have used them previously. A problem though - I'm using stream water (less than 2 foot head) continuously and, after a few months, organic matter coats the inner workings and slows the spinning (eventually stopping). Can you recommend something to clean it? (not WD40 - that doesn't work in this situation).
Seen on a YouTuber I follow Flawless Cleaning and can highly recommend the tools for saving your back. Leaf claws are particularly well made.
Good Service. The gardening implements I ordered arrived quickly and well-packed They are of good quality and in daily use.
Very prompt delivery. Arrived at given time. Gift for a 93 year old friend who is very impressed. Thank you
Despite the original order being wrong this was rectified by your helpful customer service dept.
I needed a replacement blade for a cut and hold pruner
what a surprise when I was told there was no charge most impressed with the service well done Darlac try getting this service from Felco!
Ordering online was easy. Items arrived within 3 days. Good service.
I followed the link from Ben at Flawless Cleaning’s YouTube page as I had seen the leaf grabbers in use in his videos and realised they were just what I needed for my garden, which is currently undergoing a makeover. They are just the job and I couldn’t be more pleased. Thank you
I usually buy my pruners at flower shows but having lost a pair in the border I sent straight to Darlac.
I bought replacement snippers. Darlac were very prompt in sending and a good price. Probably as good as show 'specials'.
The little handbook of how to sharpen snippers etc is extremely useful. Please give these out with every pair.
Of course I would buy Darlac again.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.