DarkinCloset Reviews 

644
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the garments, noting that the unique pieces match the online photographs perfectly and feature clean, well-made stitching and details. Shoppers also highlight the exceptionally fast shipping speeds and helpful customer support, which consistently responds promptly to inquiries and ensures timely delivery for special events. However, some customers also noted minor issues regarding delivery delays, tracking updates taking extra time, or limited payment options available during checkout. A few reviewers experienced occasional frustrations concerning unexpected shipping expenses or small product defects like a loose button requiring minor repairs.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and accurate... See more

Quality

Reviewers mention positive feedback about quality, consistently expressing high satisfaction with well-made... See more

Delivery service

People report positive experiences with delivery service, highlighting fast shipping and prompt arrivals.... See more

Order

Reviewers highlight positive aspects of ordering, noting that items generally arrive quickly, look amazing,... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were always available... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a customer since a few years now. I keep coming back beacause of the *great* designs, kind customer service, and the reliable and fast shippings abroad. Prices are not really low, considering that... See more

Rated 5 out of 5 stars

The delivery took some time, but the dress i ordered is a good quality and looks amazing. I was continuously informed about my order. Great customer service, would (probably will) order again.

Rated 5 out of 5 stars

Beautiful dress, well Made and gorgeous little details like soft lace and beautiful buttons. dark in closet sent it promptly- would recommend them 100%. The shipping was smooth, ups took a bit... See more

Rated 5 out of 5 stars

I was absolutely impressed by the quality of the items i received. This was my first time ordering from DarkinCloset and it’s safe to say that everything exceeded my expectations. The fabric is absolu... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

DarkinCloset’s gothic clothing,victorian clothing and lolita clothing are designed for alternative women who understand the highest of chic fabrics, colors and styles.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

644 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(644)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service ..

Great service ... I bought a punk rave Shirt and it arrived the Original Design and the it arrived faster 8 days to Chile ( sudamerica ) sure I will buy again..

juan pablo

1 August 2024
Unprompted review
Rated 5 out of 5 stars

My first experience with Dark In Closet…

My first experience with Dark In Closet & very happy. Gorgeous garment as described, well packed & I particularly appreciate how I was kept in the loop with delivery status. Really excellent. Will be back, thanks v much!

25 June 2024
Unprompted review
Rated 5 out of 5 stars

my prom dress

I ordered my prom dress and they were very helpful with me and answer all my questions, they also tried to ship the dress as fast as they can, the dress was very beautiful and i love it! they also send a little gift.
Its not gonna be my last time ordering from them, I really recommend it!

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Been a customer for years!

To me Dark in Closet has been the site to get quality goth fashion since the 2010s. Always for special occasions or a treat for myself. I love the dresses, especially anything black and lacey or Gothic tops.

My most recent purchase, a little birthday gift to myself, were some Punk Rave clothes. I got a sexy but badass hoodie cut in the right ways, some black denim jeans with plenty of studs and detailing(including a leg bag [yay pockets] and some fishnets), a long slip red dress with a cool fishnet overlay, and some lace stockings.

There's sizing charts to help you determine if something fits, though in the pass I've asked customer service for advice when things weren't too clear to good success.

Overall 10/10 would recommend even after all these years, especially for the newer Gen looking for goth clothing sites (speaking of which there are clothing hauls on YouTube for those curious :)

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love this dress!!!

The delivery was way faster than expected, the quality of the dress is totally worth its price. The measurements for the dress are exactly on point.

I would highly recommend if you're into this type of style of dresses!

15 May 2024
Unprompted review
Rated 5 out of 5 stars

I wasn't sure about ordering here but…

I wasn't sure about ordering here but they had a dress I really wanted. I asked them what size to choose, they told me so I took the risk and ordered it. It took like a week and a half roughly to get to me and the dress was so beautiful. Nice quality with some weight to it. It fit perfectly as well so all in all, a good experience.

4 May 2024
Unprompted review
Rated 5 out of 5 stars

My dream comes true

I bought an A M A Z I N G Goth skirt for the cheapest price on the web. I wanted that skirt so bad, and it is kinda dream that comes true! The shipment to Italy was very fast, I received it after 10 days I placed the order which is even faster than internal European post! Thanks a lot for the perfect service.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

It took 18 days to deliver to the UK

It took 18 days to deliver to the UK, but well worth the wait. Make sure you order in good time if you’re ordering for an event. The dress I got is good quality, and undamaged. It is beautiful and only needs a bit of length adjusting. Communication was always open between myself and the staff here, so I was able to check in to make sure it had been shipped. The product is just as advertised, and definitely worth the price.

30 March 2024
Unprompted review
Rated 5 out of 5 stars

Prom dress

Ordered a prom dress for my daughter. Absolutely beautiful, looked just like picture. If ordering a corset type dress, bigger chested gals may wanna order up slightly. We were able to squeeze her once we figured out how to properly use a corset. Good customer service and came quicker than expected.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I ordered a dress and got a shipping notification extremely fast. I was kept updated throughout the process and the gown arrived in pristine condition. Genuinely an amazing shopping experience!

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience. My dress arrived much earlier than expected, was updated every part of the way by the website. Very friendly people, and they respond quickly. The dress is great - fits well, and the material feels great too. Will definitely order again!

17 April 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been super impressed so far

I’ve been super impressed so far! Great customer service, always giving me updates and even reaching out to make sure I received the package. Amazing clothing selection, fair pricing, and fast shipping to Canada. I just placed my third order with them, and I am sure I will be placing more in the very near future :)

2 January 2024
Unprompted review

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