DarkinCloset Reviews 

644
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the garments, noting that the unique pieces match the online photographs perfectly and feature clean, well-made stitching and details. Shoppers also highlight the exceptionally fast shipping speeds and helpful customer support, which consistently responds promptly to inquiries and ensures timely delivery for special events. However, some customers also noted minor issues regarding delivery delays, tracking updates taking extra time, or limited payment options available during checkout. A few reviewers experienced occasional frustrations concerning unexpected shipping expenses or small product defects like a loose button requiring minor repairs.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and accurate... See more

Quality

Reviewers mention positive feedback about quality, consistently expressing high satisfaction with well-made... See more

Delivery service

People report positive experiences with delivery service, highlighting fast shipping and prompt arrivals.... See more

Order

Reviewers highlight positive aspects of ordering, noting that items generally arrive quickly, look amazing,... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were always available... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a customer since a few years now. I keep coming back beacause of the *great* designs, kind customer service, and the reliable and fast shippings abroad. Prices are not really low, considering that... See more

Rated 5 out of 5 stars

The delivery took some time, but the dress i ordered is a good quality and looks amazing. I was continuously informed about my order. Great customer service, would (probably will) order again.

Rated 5 out of 5 stars

Beautiful dress, well Made and gorgeous little details like soft lace and beautiful buttons. dark in closet sent it promptly- would recommend them 100%. The shipping was smooth, ups took a bit... See more

Rated 5 out of 5 stars

I was absolutely impressed by the quality of the items i received. This was my first time ordering from DarkinCloset and it’s safe to say that everything exceeded my expectations. The fabric is absolu... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

DarkinCloset’s gothic clothing,victorian clothing and lolita clothing are designed for alternative women who understand the highest of chic fabrics, colors and styles.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

644 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(644)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous

Great Customer service and fast international shipping.
The shirts are fabulous, I bought two to wear as my daily uniform.

23 November 2022
Unprompted review
Rated 5 out of 5 stars

great!

Everything as expected :) I bought a pair of leggings that were true to the size chart provided. Shipping was fast as well, considering it came from China and I’m in the US. I would say the website design is dated, but everything went smoothly :)

26 November 2022
Unprompted review
Rated 5 out of 5 stars

Arrival faster than expected.

The package arrived well protected and in perfect conditions, and all way earlier than I expected. All clothes were the right size and really nice!

10 November 2022
Unprompted review
Rated 5 out of 5 stars

A pleasant surprise!

I was a bit sceptical of some site I hadn't heard of before, but they really came through! It arrived right on time (via a courier I'd also never heard of before), and was much higher quality than I expected.

Customer service was also quite good—fluent, quick responsive that answered my question accurately.

I'd definitely from them again.

20 October 2022
Unprompted review
Rated 5 out of 5 stars

Ordered for the first time

Ordered for the first time. To be honest, I was kind of anxious. But shipping was super fast from China to EU, product nicely packed and in perfect condition. I finally have my Punk Rave Cardigan I wanted so much. I found it only in stock on their website. Thank you so much! I will definitely order again ❤️

21 October 2022
Unprompted review
Rated 5 out of 5 stars

Great products.

Product looks great and of very high quality. It also fits great. Sizing was according to the provided sizing chart. No surprises on shipping. Recommended

17 October 2022
Unprompted review
Rated 1 out of 5 stars

Way to expensive if your in canada I…

Way to expensive if your in canada I paid them shipping then the company asked me for more shipping fees then I asked who they used as a currier because I didn't want any surprises when they delivered with more fees and the item isn't even here and they want more shipping fees I have paid over 80.00 to ship one item really wish I didn't order!!

10 October 2022
Unprompted review
Rated 5 out of 5 stars

A good company

The product arrived safely and was of good material! I was a bit skeptical at first , but communication was good and product was exactly what was pictured. Will order from again in the future.

22 September 2022
Unprompted review
Rated 5 out of 5 stars

Customer service was actually 100%…

Customer service was actually 100% helpful and it was not hard to communicate. The quality of the dress surprised me because it's actually better than I expected. It doesn't feel cheap and it feels like I'll actually own this piece for years to come. I will definitely be purchasing again!

22 September 2022
Unprompted review
Rated 5 out of 5 stars

good quality & fast shipping

Literally arrived within a week of ordering it and the quality was quite good. I look like a fem dracula with the dress. would definitely buy again from here.

7 September 2022
Unprompted review
Rated 5 out of 5 stars

I love the dress I got thank you!!

I ordered a dress from here and I was hesitant because I never ordered from this brand before but it came pretty fast and it came exactly how it was described. I love it. For y’all that are concerned they are legit and the clothes are cute. 😊 will be buying again

19 August 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THEM

DO NOT BUY FROM THEM! They are refusing to give me return address and instructions as website states. They keep suggesting I have clothes tailored, sell on my own or gift to a friend. Total scam! Back and forth emails for 2 weeks and they still won’t help. Making me jump through hoops taking pictures of items with tags on which I did and still nothing.

3 August 2022
Unprompted review
Rated 5 out of 5 stars

Made my first purchase with Dark In…

Made my first purchase with Dark In closet. Customer service is fast and very attentive. My tracking number wasn't working and they helped me out and even made sure to ask if the order arrived. Will definitely be back again :)
The items sold by them are very unique and incredibly beautiful.
100% reccomend! <3

28 July 2022
Unprompted review
Rated 5 out of 5 stars

Great Dress, Great Customer Care!

I bought a dress for a wedding from DarkinCloset and I am very happy with them. The shipping was quick and accurate. They have awesome customer service! The dress is beautiful. Its really good quality. I will be ordering from them again

24 July 2022
Unprompted review

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