Seems to be utterly indifferent to customers.
We were interested in 3 different motor boats from this company ranging from 23K € to 33k € and exchanged questions by mail on various topics.
As we live 3 hours drive from their showroom, and they only show boats on weekends by appointment, we agreed to drive over on a pre-defined Saturday - clearly aligned by mail several times & with the headline "VISIT SATURDAY" - as late as 2 days before we left for the visit.
Agreement was to connect when we arrived and they would disconnect the alarm so we could enter on our own, which was fine for us.
When we arrived after 3 hours drive & having paid +90€ in toll fees, we texted and called them several times, but no response on text, phone or mail...wondered around for 1hour, and then drove back home.
Received a reply to my mail on Sunday stating, "I left my phone in the car & I thought you would come Sunday" which I do not believe as my calls were disconnected upon calling with varying amount of rings...so it was a "hang up" every time...but not even an excuse was received on wasting hours driving time, x €´s in diesel, and 90 €´s in tolls.
Hey, if that´s their attitude towards customers, I´m happy we missed out, and luckily we found a boat at a actual professional dealership the next day, paid 53k € to them and received a stellar service.
Update July 1-2022. In all fairness the seller (now) contacted me pointing out that I in my last mail stated "Sunday" & not "Saturday" so he feels I am to tough in my feedback. I pointed out that all other mails, headlines, dates and days mentioned until then was Saturday with date, and on top of this I had no response to text or phone calls...or a question "why you now state Sunday as we agreed Saturday"?
We still wasted most of a day and had a poor experience - but a little benefit of doubt, I will adjust the rating up by 1 star.