Danske Bank Reviews 62

The worst place to have experience with as a customer or employee

Anbefaler ikke Danske bank- svært høye gebyrer. Tyveri

I have tried several times to get in phone contact with Danske Bank, but after 40 minutes I have given up all the times.
In writing moment I have been in phone que for 17 minutes until now, and I may need to give up this time also.
This problem need to be solved!!!

I am at Oslo Airport trying to clear an export and I have just learned that my D-number has been deactivated by Danskebank, although I am a tax-payer of this country. This is the second time that this is happening and as before I haven’t been given any advance notice of it. Last time I learned about my D-number being deactivated when my debit card was blocked (yes in this cashless society). This time I’m in financial loss because the customs officer, as kind as she is, is unable to do anything.

This bank is a joke, should not be allowed to operate in Norway. I have applied for Tekna boliglån 4 times without getting any feedback. And when you manage to reach them on the phone, they say that your application has been deleted without giving a clear reason. Tried to reach them once more and after 45min waiting on the phone I just gave up.
Not interested to sign new clients.
Tekna needs to do an agreement with another bank!!

I have been a Danske Bank customer for all my life in several countries. However my experience with Danske Bank Norway was an all-time low (6 months to get a working account).

My experience:
Very friendly communication.
Very inefficient service.
Standard response-emails with no answers to specific questions.
Always referring to “call us”.
Extremely long waiting when phoning (sometimes I was cut-off).
No option of: “We will call you back” (this service is offered by the public like “skatteetaten”, “folkeregistret” etc.).
When I copied my mails to the headquarter in Denmark I finally got some reaction.

Sad to say it, but I would strongly recommend Danske Bank Denmark to drop the Norwegian subsidiary as it is draining their already suffering image.

Warren Buffet:
Image is gained in drops, but waisted in buckets.

Never experienced something as bad. I do not understand why Tekna is using Danske Bank as preferred loan provider. Had a nice phone call in May with an operator, now they are totally unresponsive since August with regards to my loan approval. In the same process with DNB and I get a 20 min response to my emails!

If I could, I would give 0 stars.

Have been a customer with you guys for 22 years but after several disappointments over the years, time to move on.

1. My account was frozen for not replying 2 silly questions. Of which when you have a copy of my passport, you KNOW I am a citizen. Political affiliations? None of your business.

It's astonishing to discover that a bank can have that much power to freeze and hold your funds all because I failed to answer 2 questions - without the authority of the court or police, and not because I had done anything illegal. Never mind that I couldn't pay bills or access money for groceries.

Money laundering concerns? Please, when banks have that much access to see where your monies come from every month and are able to report to the news stations how much money Norwegians are spending on holiday abroad every holiday season ... you have more info than your average consumer on when her money comes in and where it goes to, that freezing a persons account is an unnecessary, simpel and should be a downright illegal move. What you just did was shift your legal responsibility of finding out the activities of your customers, to doing this in an unpleasant and illegal way, when you can see that all incoming monthly transactions (grand total of 1=salary) was from 1 legally registered employer. Outgoings - all your regular utilities & grocery spots within a 1 km radius. I am very much for due diligence and to know your customer but was that necessary?

Despite the next to nothing interest (one of the lousiest in the country in fact for the last 10 years) I kept the account because it had a branch in town. Well, customer service there is non-existent when they refuse to help and push you to go online. If I could do that, I might as well pick an online bank that is cheaper, gives a higher interest rate and, better and immediate customer service than opening help desk tickets.

I'm sorry but twisting your customers arm behind her back, or crippling her financial obligations all because you want something from her is not what you call customer service, there are other ways to do this.