Dancewear World Direct 

Nightmare of a company. Totally unprofessional. Posted wrong items,I had them returned, but didn’t hear anything back and never got any refund. I couldn’t get through to them by any means, so I ended giving up. Can’t believe they’re still trading! I’m so angry still, it’s been ages and I still get infuriated every time I remember what they’ve done to me. But now I know I’m not alone, I’m not one unlucky lady, one-off case, it does give me hope that justice might still happen. And we can start by telling people to stay away from this company!

I ordered some dance wear from this company which failed to arrived.
They are impossible to get hold of either by phone or email- no one ever answers or responds. Eventually I did get a response on a live chat and was told I could have a refund as my items weren't in stock , so why they took payment and allowed me to purchase them I don't know ?
Miraculously I received an email to confirm a refund notification. it was only when I checked my statement a month later that I realised that I hadn't actually received any money back.
I will be contacting my bank .

This website is linked with dance and leisure wear place order in april it disappeared can not make contact with them at all in anyway . They have taken my money but not sent my order. These sites should be shut down . Any idea of how to get money back think i will have to see if bank can do this. Its appalling

The order has gone into a black hole and I cannot make contact with the company via any means. The website does not work correctly with the link to reset a password for your account taking you to the homepage with no facility to reset a password and logging in works sporadically.

This company provided a bad customer service experience and is not capable of dealing with transactions in a professional manner. They never answer calls (always answer machine and they never call back). No response to emails and promised a new website on the single occasion I did manage to contact them back in early January 2018. Unable to log in and the password reset link never works. I don't know how they are still trading. Also inaccurate details showing on website - closed Wednesday but doesn't state this. Should be closed down.

Oh dear. Have rung, emailed, submitted enquiry form three times, waited on live chat for over an hour, messaged them on Facebook and still nothing. I am now contacting my credit card company

I ordered some ballet cardigans 3 weeks ago and have heard nothing.
I tried phoning but nobody answers.
I tried emailing the address they give but get a failed delivery notification.
I will be contacting my credit card company to get a refund.

Always received great service from Dance leisurewear
Lots of good choice on there website and delivery is free which is a bonus.

I ordered an item from this company in January but have still not received it. No one answers their phone, email or Facebook messenger. Appalling customer service . Do not buy from this company!

I have used this company for the last four years, with no problems, but after six weeks are still awaiting my most recent order. I have had to contact them all the time, and are told, without fail, that new stock are expected the next week and my order will be send out straight away. Now , after six weeks, I have given up on getting my order at all, and will be trying to get my money back

Update 24/08/17 I have now received my order

Absolutely appauling service and no contact what so ever. Be careful buying from them. We got told we could exchange sizes. When we asked to they told us to buy 3 more and they would refund 3. They have not refunded us and we have sent back 3 leotards we have paid for! No contact whatsoever.

Do not buy from this company. They lure you in with good prices and a good range of brands but delivery takes a long time and there is no customer service. Nobody ever answers the phone, ever, and no voice messages are returned. They reply to no emails, messages via facebook or their contact us page on their website. I am now phoning my credit card company to get the disputes team involved to try and just cancel the order and get my money back. Just disgraceful to be ignored like that. I have never had such a poor buying experience.

Placed an order on this website for Dance Leotards, they arrived quickly and good quality. Will use again 😊

I've previously ordered from this website with no problems but my latest order has been a nightmare. I strongly advise against ordering anything from this company.

27th April - ordered
3rd May - queried order progress, reply said that free shipping takes a little longer and that I would receive in 1-2 days via Royal Mail
8th May - emailed to say I still hadn't received. No reply to email, but did get a shipping confirmation email on 9th May.
No sign of shoes and further emails on 23rd May, 2nd June and 5th June had no replies. Phone is not answered, online chat has no response, contact us form and emails are unacknowledged.

[text removed, see update below] I shall be contacting my credit card company to arrange a refund.

UPDATE: I opened a dispute through Paypal and within four hours I had a refund in my paypal account and a "credit memo" email from Dancewear World Direct with the text
'Hello Thank you for your recent order, our sincere apologies due to system problems this order has been cancelled & a refund issued back to your account.'
This seems to confirm my suspicion that nothing has ever actually been shipped to me for this order. I advise anyone else with orders that haven't arrived to contact paypal/your credit card company as that seems to be the only communication that this company takes seriously.

UPDATE 4/4/18 - Almost one year after my order was placed I was contacted by TrustPilot to say that Dancewear World Direct have complained about "accusatory or defamatory" language in my review. Looking at the review page, several other reviews have also been reported. I have removed the text they complained about, so you will have to come up with your own theories about why they were unable to ship my order and why communication was so difficult.

Ball room shoes orded 21st April 2017 and paid for by credit card and still not received, despite sending 9 emails and a letter sent recorded delivery I did not receive a reply till Monday am 8th May. when I received a phone call from the owner , No apology, just asked if I would accept a pair of black shoes, I said I already had a pair of black shoes and wanted silver as ordered. She said she would order these and she would have them by Friday 12th May and promised I would receive them by Saturday 13th May, and she would forward an email with a tracking number. She cannot have posted the original shoes that she stated in an email dated 26th April " I can confirm you will receive them in 2/3 days via Royal Mail. It is now Monday15th May No sign of either shoe order. No email, No tracking number, No contact.
I have today posted a letter to my MP and also to Rip off Britain at the BBC.