Hardware is great. Software can be improved. So does the customer service. But all the people I was dealing with were really nice.
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Reliable and fast, good client service.
Company replied
Fast and simple renting process. Solid bike with strong engine. Only missing gears for better performance.
Company replied
The new dance bike is not adapted for tall people :(
Company replied
Company details
Written by the company
Dance is a flexible e-bike and e-moped subscription designed for stress-free, everyday city life. You get access to high-quality electric vehicles, free repairs, full theft protection, and the ability to cancel anytime — all without the hassle of ownership. Available in Paris, Berlin, Hamburg, and Munich, we’re here to make urban mobility simpler, more enjoyable, and just a little lighter. Because getting around shouldn’t be stressful — and cities are better when movement feels good.
Ride Worry-Free
Fast and free repairs, full theft insurance
With Dance, you not only get your own personal e-bike (or moped), you also get fast and free repairs as well as full-theft protection so that you can ride worry-free.
Contact info
Zionskirchstr.73A, 10119, Berlin, Germany
- concierge@dance.co
- dance.co
4.0
Great
582 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Super good Service!!
I have for 1 year the Motorolla rent, and it was Perfect! Also the service super good!
11 March 2026
Reply from Dance GmbH
Thank you so much for your great review! 🙌
We’re really happy to hear that you had such a positive experience over the past year and that everything worked perfectly for you. That’s exactly what we aim for!
Thanks for being part of Dance 💜
Your Dance Team
Very happy with my bike
I love my Dance bike ! It’s convenient and sturdy. If needed, the support team is reactive and you can request repair for the following day, which is really convenient ! I had a problem once and I was able to get it fixed quickly :-)
4 March 2026
Unprompted review
Reply from Dance GmbH
Hello Celine,
Thank you so much for your kind review! 😊
We’re really happy to hear that you love your Dance bike .
It’s also great to know that our support team was able to help quickly when you needed it and that the repair process was smooth for you.
Thanks again for taking the time to share your experience, and enjoy your rides with Dance!
Best regards,
The Dance Team ⚡
im very happy at this moument because i…
im very happy at this moument because i have such a lovely bike .i can not shere with you how much i LOVE this cycle thakns thanks for that
22 January 2026
Reply from Dance GmbH
Thank you so much for your kind words! We’re absolutely delighted to hear how much you love your bike, that truly means a lot to us. Enjoy every ride, and thanks for being part of the Dance community! 🚲
Wonderful experience with my Dance Bike
24 December 2025
Unprompted review
Reply from Dance GmbH
Thank you so much for your wonderful review!
We’re really happy to hear you’ve had such a great experience with your Dance Bike.
Wishing you many more smooth and joyful rides — and if you ever need anything, we’re always here to help! 🚲✨
Reply from Dance GmbH
Hello Arsène,
Thank you so much for your positive feedback! We’re thrilled to hear that you’re happy with your experience with Dance.
Best regards,
The Dance Team ⚡
Reply from Dance GmbH
Bonjour Marwan,
Merci beaucoup pour votre avis ! Nous sommes ravis d’apprendre que notre service vous a plu et que notre réactivité a été au rendez-vous.
Cordialement,
L'équipe Dance ⚡
Super Service und das Bike ist amazing…
Super Service und das Bike ist amazing – never wanna ride without it again :)
17 November 2025
Reply from Dance GmbH
Hello Carmen,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re loving the bike. Enjoy the ride !
Best,
Dance Team ⚡️
The new dance bike is not adapted for…
The new dance bike is not adapted for tall people :(
14 November 2025
Reply from Dance GmbH
Hello Omar,
Thanks a lot for your feedback. We're sorry to hear that the bike doesn’t feel perfectly adapted to your height.
Our 2025 model is designed for riders between 150 cm and 200 cm, so it should normally fit comfortably, but we understand that each rider has unique preferences.
We’d really like to take a closer look and help you find the best setup. Feel free to contact us at concierge@dance.co so we can assist you directly.
Thanks again for sharing your experience.
The Dance team ⚡️
I can finally have a good electric bike…
I can finally have a good electric bike in Paris without living in fear of it being ruined or stolen. I really missed it.
15 October 2025
Unprompted review
Reply from Dance GmbH
Hello Virginie,
Thank you for your feedback! We’re delighted to hear that you’re enjoying your electric bike and that it gives you peace of mind while riding in Paris. Your satisfaction is our priority, and we’re happy to have you on board!
Best regards,
The Dance Team ⚡
I am trying to cancel a subscription on…
I am trying to cancel a subscription on your website, which you make very difficult for a customer. I also tried to send a message via your customer service section on your website, and I still haven't received a response. The issue is with selecting the location for returning the bike. Even after selecting my preferred location, the confirmation button cannot be selected. This is completely frustrating; it seems that this company makes cancelling subscriptions harder so that customers have to pay for an extra month.
6 October 2025
Unprompted review
Reply from Dance GmbH
Hi Juliana,
We’re really sorry to hear about your experience and understand how frustrating this situation must be. Of course, we never intend to make cancellations difficult, you can end your subscription directly in the Dance app under More > Subscription.
If you’re experiencing a technical issue with the return location screen, our team can help fix this quickly. Please reach out to us at concierge@dance.co
with the email linked to your account so we can assist you right away.
Thank you for your patience,
The Dance Team ⚡
They will charge you 130€ for an unresolved case and dont care about you after ending the subscription.
No written statement, No correspondence. No care.
dance customer service is non existent. or they just avoiding important issues as someone who is not their active customer anymore.
got charged multiple times with 130€ for "allegedly" not brining back equipment after returning.
the whole case makes no sense. lots of open questions. and no one cares from the dance.co team to respond to your many emails to try to resolve the case.
instead they just harassing you with automatic payment request and just starting to throw you infront of Inkasso and force you to pay. and all this without correspondence or any written statement.
neither the concierge(at)dance.co or service(at)dance.co mails are responding.
(lets see, right now NO recommendation for dance.co)
*** Update November 2025:
after I reached out again. they acknowledge the mistake of sending me that invoice and started the refund process.
27 July 2025
Reply from Dance GmbH
Hello,
We’re sorry for the frustration this situation has caused. We haven’t received any messages from you in the past 4 months, but we’d be happy to assist, please contact us at concierge@dance.co.
As a standard procedure, we do send reminders for any unpaid invoices, and we understand that this can be stressful. We’re here to help resolve any outstanding questions.
Best regards,
The Dance Team ⚡
The Dance in Berlin has been of the…
The Dance in Berlin has been of the highest of tunes, from the start of the set as for its effortless and receptive harmony on booking and reservation, sound clear customer service and pick up. It shifted the way to move through the city grid, transiting between places, super easy command and tracking as light weight, letting me dance with a smile in my face!
Dance, For those who movement matter!
Marcia
13 August 2025
Reply from Dance GmbH
Hi Marcia! Wow - what a nice feedback! We’re so happy to hear that your Dance experience in Berlin has hit all the right notes, from booking and customer service to the way you glide through the city with a smile.
Your words truly capture the joy of moving freely, and it means the world to us to know we’ve been part of that! Enjoy the ride!
I love the bike....I can sail thru the streets.
I love the bike....I can sail thru the streets on it. Really special and nice. Wish there was a small shoulder strap bag for the battery, or a way to not take it with. But it is how it is for safety's sake against robbery.
I really enjoy the ride.
29 July 2025
Unprompted review
Reply from Dance GmbH
Hello,
Thank you so much for your kind words! We're really happy to hear that you're enjoying the ride and the feeling of freedom it brings.
We totally understand your feedback about the battery, carrying it around isn’t always the most convenient, but it’s the safest way to protect it from theft !
Thanks again for taking the time to share your thoughts 😊
Best,
The Dance Team ⚡️
Reply from Dance GmbH
Hello Vittorio,
Thank you for your feedback.
We understand that the price may seem high, but it reflects the quality of our service, including repairs, responsive support, and a premium e-bike.
Feel free to reach out if you'd like to discuss it further or learn more about what’s included.
Best regards,
The Dance Team ⚡
Fantastic!
I’ve been using the Dance bike subscription and absolutely love it. The bike is smooth, and perfect for city commuting. I got a chance to experience their top-notch customer support firsthand when I accidentally reset my lock pin 🙈
12 July 2025
Unprompted review
Reply from Dance GmbH
Hello Valentyn,
Thank you so much for your kind words! We're thrilled to hear that you're loving your Dance bike and that it's a great fit for your city commutes.
Also glad we could help you out quickly. Our concierge team is always here for you!
Best,
Dance Team⚡️
Ask ChatGPT
My bike required service after more…
My bike required service after more than 2 years and this was actually done super easy and within 2 hrs- definition of hassle free!
15 May 2025
Unprompted review
Reply from Dance GmbH
Hello,
Thank you for sharing this! We're so glad your first service after 2 years went smoothly and quickly. That’s exactly what we aim for !
Thanks for riding with us!
The Dance Team ⚡️
I love commuting on my Dance bike
I love commuting on my Dance bike; it is a joy everyday. And I love the customer service when I have problems. When repairs were needed they were done within 24 hours. I just had to leave the bike locked in front of my house. I've been using Dance now for 1.5 years. And can highly recommend.
11 July 2025
Unprompted review
Reply from Dance GmbH
Hello,
Thank you so much for your kind words! We're thrilled to hear that your Dance bike brings you joy every day.
It’s great to know our support team has been there when you needed it, and that repairs have been smooth and efficient.
All the best,
The Dance Team⚡️
Reply from Dance GmbH
Hello Clemens,
thank you for your feedback !
We are happy to hear that the service provided met your expectations and made your ride through the city easier !
Best,
Dance Team⚡️
Yay Dance Yay!
I've been using a Dance bike for over 3 years now and it genuinely has changed how I move around the city. I find the ride to be so comfortable and easy. I recently had to book my first repair and the whole process and customer service was seemless and completed with 24hrs.
Couldn't recommend them enough.
9 July 2025
Unprompted review
Reply from Dance GmbH
Hello,
Thank you so much for your kind words and loyalty over the past 3 years! 🙌
We’re thrilled to hear how Dance has improved your daily mobility and that your first repair experience went smoothly. Your recommendation means a lot to us!
Best,
The Dance Team ⚡
Would recommend
Really amazing customer service. I had a couple issues that were completely my fault, and the nice staff were very generous with their time and help. They easily earned a long term customer from me.
23 June 2025
Unprompted review
Reply from Dance GmbH
Hello,
Thank you so much for your kind words! 😊
We’re really happy to hear that you had a great experience with our team, we’re always here to help, no matter the situation. Your support means a lot, and we’re thrilled to have you with us for the long ride!
All the best,
The Dance Team ⚡
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