Danair Reviews 177

Broke my luggage. No email acknowledgement. No communication at all.

worst flight ever. didn’t even get the chans to get on the plane before they tried throwing me out because i looked suspicious

Like are you actually kidding me we had a 4 hour delay like Dan air is the worst plane I’ve ever went with like Dan air I could say a billion things about how bad yous are

WILL NEVER USE AGAIN!
Booked return flights with Dan Air. Our flight out was rescheduled TWICE then when we arrived at airport there was a 1.5 hour delay. Our return flight got rescheduled TWICE too! Then when we arrived at airport it got delayed by 2 hours again. Seems like they reschedule flights as they want and delay with no warning by email/phone etc.
Worst experience ever and would not recommend to anyone.

DO NOT EVER BOOK with them!!! They can easily reschedule your flight by several days back and forth, and they do not respond to refund requests caused by cancellations and rescheduling. Be cautious and think twice before flying with DAN Air.

I understand that flight options to and from Syria are currently very limited. However, I strongly advise against booking with Dan Air. I personally experienced a 16-hour delay departing from Damascus Airport, and despite more than three months of follow-up, I’ve yet to receive compensation. The airline has repeatedly provided misleading information about reimbursement timelines.
If possible, consider paying a bit more for a reputable airline or waiting until better options become available. It’s worth the peace of mind.

I am a passenger on flight DN542 (28.08.2025) from Damascus to Bucharest, which was delayed by almost 17 hours.

There is no working customer support, no follow-up, and passengers are left without help or reimbursement despite EU Regulation 261/2004.

I am still waiting for:
• Acknowledgement of my claim
• Refund and compensation
• A simple confirmation that my case is being processed

This level of service is unacceptable for an airline operating in the EU.

WORST airline ever!!!! They are not sending you the boarding pass through email after checkin and then at the desk are charging you for check-in as it appears not done even if you have a seat allocated. This is absolutely ridiculous.
AVOID as much as possible, to not ruin your trip and pocket.
They limited area for feedback as well.

They let you buy a ticket and then change it to another date and offers you a cheaper flight but does not refund the difference. Its happened already twice. Definitely not recommended this company.

Shittiest airline ever! Booked with them for the first time ever, couldn't fly with another 6 travelers coz the flight was overbooked. Still chasing them to get the refund and compensation back and they stopped even answering! Never again and shame on you!!

Bought a ticket in feb for an end of aug flight which was canceled on 8th of jul. Now refund takes between 7 and 30 days to get to your account and i have to hope that i will find a flight to suit me in short time. Won't book another flight with them ever!

SCAM ALERT. 20 EURO FOR CHECK-IN AT AIRPORT!!! Online check in was faulty, kept asking for visa, so I couldn't proceed. Once arrived at the airport the check in lady said your check in is not included in the ticket:D joke of the week!!!! I didn't know whether I should laugh or cry. DISGUSTING! HOW CAN THAT BE LEGAL? Imagine, going to a supermarket and paying a fee to use the check out til!?! Flight from Bucharest to Valencia 12.7.2025, 7am

This company is a scam. Sadly, I have not read the reviews before. The flight was cancelled a few days after booking. I think it is a company practice to scam people. Please, avoid it if you care about your money!

Flight canceled 3 weeks before the actual flight and had to pay 3 times the amount for a new flight,please avoid at any cost,don’t trust this company

Extremely Disappointed – No Customer Support
There is absolutely no customer service. I had to cancel due to a medical issue, but received no support at all. Even though I had insurance, it didn’t cover the cancellation, and it took over three months just to get a response. I will avoid this company at all costs and do not recommend them to anyone.

I recently had the pleasure of flying with Dan Air from Damascus, and I must say – I was thoroughly impressed. The flight departed on time, the service was smooth, and everything from check-in to landing was handled with professionalism and care.

What stood out the most was the young, dynamic team onboard – truly professional, courteous, and attentive. It’s clear that Dan Air is setting a new standard for regional carriers.

As a proud Romanian, I couldn’t help but feel an extra sense of pride knowing that Dan Air is the first and only European airline currently flying to Damascus. It’s a bold step that speaks volumes about their vision and commitment to bridging cultures and regions.

Kudos to Dan Air for this important milestone. Looking forward to flying with them again soon!

Despite the fact they have ok prices they don't listen to the customer needs I told them to change the hours of the flights and not to be in the night to arrive late in the night or in the morning and to put it to arrive at 4 PM maximum 5 Romania time so they can still find public transport courses like buses or trains because not everyone is rich and has someone to come for them to pick them up or to have a lot of money to pay for them or to pay for ordering a taxi/uber/bolt, I raised this issue with them and also to not put it early in the morning as well because not everyone has money to stay at a hotel or to find buses trains to get at 6 in the morning at the airport, they need to listen to the customers as well as ones with disabilities but they didn't give a shit all they instead of making more customers and to not put the flights at crap hours , what they are doing is not listening to customers needs when they could've done that and to put the flights nearly in the afternoon or early in the afternoon from London to Bacău for example because this is where I was flying and to be able to get to a different city because I don't live in Bacău, but this airport is the closest to me, I was told by the staff in the plane that they do listen I spoke on the phone as well but they don't give a shit otherwise they were changing and seeing and caring about customers when do they have buses to get to other city this is why it was good to be early in the afternoon the flights in case they are delayed or something, if they are booked on 11 am UK time the flights for example then it would be enough time even afternoon to stil be able to find how to get to your home with a train or something.

Worst company I ever had a flight with. Later departure, late arrival, rude stuff, useless customer support. Avoid at all costs.