I randomly discovered this brand online and was genuinely impressed. The clothing is niche, elegant, and clearly high quality. I purchased a silk dress that fits me perfectly and feels like a truly p... See more
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Review summary
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I couldn’t be more satisfied or happy. From customer service to the incredibly fast shipping, and finally receiving a product of impeccable quality — everything was perfect. The dress is probably t... See more
I’m so happy having to find a brand that not only has beautiful cloths but also offers an amazing customer service. My dress looked exactly like on the pictures, it is true to size so you can rely... See more
Ordered Christmas present - it did arrive on time, but still later than was suggested at the ordering process. Mostly, I think because the product was shipping from China. Quality seems good, but tran... See more
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Company details
Written by the company
At Daisysilk, we offer premium 100% mulberry silk pieces that combine timeless elegance with everyday comfort. Our commitment to the finest natural materials ensures that each piece offers luxury you can truly feel. From stylish, chic clothing and comfortable sleepwear to luxurious bedding, every Daisysilk creation is crafted to bring elegance, practicality, and a touch of luxury to your wardrobe and home.
Contact info
1312 17th Street Unit #2188 DENVER CO 80202 US, 80202, Denver, United States
- support@daisysilk.com
- daisysilk.com
4.0
Great
382 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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Worst customer service on the planet
Worst customer service on the planet!
Do not waste your money, given the prices you’d think you’d get good service.
Sent 5 emails no response
Called number on the initial email they sent and the line gets cut off after you get a short recording!! Just simply awful
Thank goodness I paid w Amex.
3 May 2025
Unprompted review
Reply from DaisySilk.com
Dear LAMalak,
We sincerely apologize for any inconvenience caused and have processed your partial refund as requested. Your feedback has been forwarded to our team—thank you for taking the time to share your valuable suggestions, which will help us enhance our after-sales service.
Please don’t hesitate to contact us if you need further assistance. We truly appreciate your understanding and support.
Best Regard
Daisysilk Customer Service
www.daisysilk.com
Poor turnaround time & no communication
Poor turnaround time and communication. The SHOP app shows my order was received 4 days ago and there have been no updates on process/shipping status. Also no response to my email asking when the item will ship.
3 May 2025
Unprompted review
Reply from DaisySilk.com
Dear Marcia C,
We sincerely apologize for any inconvenience caused.
We sincerely apologize for the delay caused by our shipping carrier, which has inconvenienced you. As requested, we’ve processed your refund. We truly appreciate your patience and understanding, and hope you’ll accept our deepest apologies.
Your feedback has been forwarded to our team—thank you for taking the time to share your valuable suggestions, which will help us enhance our after-sales service.
Please don’t hesitate to contact us if you need further assistance. We truly appreciate your understanding and support.
Best Regard
Daisysilk Customer Service
www.daisysilk.com
Quality of the dress that I purchased…
Quality of the dress that I purchased is absolutely unacceptable, pleats are different width. I requested a return label and still waiting
28 April 2025
Unprompted review
Reply from DaisySilk.com
Dear Halyna Pechenuk,
We sincerely apologize for any inconvenience caused.
We apologize that our product did not meet your expectations. As requested, we have provided you with the return process instructions. We kindly ask for your understanding and forgiveness.
Your valuable feedback has been shared with our team, and we will use it to improve our product quality. Thank you for bringing this to our attention—it helps us grow and serve you better.
Please don’t hesitate to contact us if you need further assistance. We truly appreciate your understanding and support.
Best Regard
Daisysilk Customer Service
www.daisysilk.com
Don't have time for survey
Don't have time for survey, but the fact I am ordering again, says it all!!!
Every thing was very impressive...right down to the presentation box--very well done!
7 April 2025
Buyer Beware...its not all what it should be
Customer service, purchases and returns have all been a very disappointing experience for me. I, also, had No idea I would be dealing with an overseas company. That is Not noted on the website. Had I known, I would have not made any purchases.
4 days later, I am still waiting for a refund on an item returned last week. Very disappointing. I also intended to replace a second order as your size chart does not fit me correctly and comfortably. But, rather I will look elsewhere as I'm waiting for a Return link to be sent to me so that I will Return this second purchase for a 100% refund....
Again, an overall terrible and exasperating experience.
MaryAnn Scholl
7 April 2025
Reply from DaisySilk.com
Dear Mary,
Thank you for your feedback.
We apologize for the inconvenience caused. Refunds are processed in the order we receive returns, and our warehouse is currently experiencing some delays due to high volume. We're sorry for the wait and have now processed your refund, which should reflect within 1-3 business days.
We sincerely apologize again for the trouble and truly appreciate your valuable suggestions as we work to improve our after-sales service.
Best Regard
Daisysilk Customer Service
www.daisysilk.com
Best silk blouse I’ve owned so far
The material is so luxurious and the fit of the blouse is amazing. I’ve purchased silk blouses before but this is the best one so far.
7 April 2025
I got the loose tie neck silk top and…
I got the loose tie neck silk top and honestly I was very satisfied with the top so cute and received a lot of compliments. The packaging was very cute! Soft top and very comfortable!
16 April 2025
Unprompted review
worst customer service
I had high hopes for this store, but unfortunaly its just another china based website with poor quality and customer service, I confirmed before I purchased the dress and paid the extra 30 dollar fee that the dress would be fully would be lined, however after a month or more when the dress arrived, the dress was not lined. At first they did not believe me, even when i sent pictures!!!! Then after a series of emails they offered me only 20% partial refund, this is totally unaccetable as I had explained the dress is not wearable without the full lining lined, very disappointing !!
2 April 2025
Reply from DaisySilk.com
Dear Elisheva,
We truly understand how you feel and sincerely apologize for the inconvenience caused. Please rest assured that we will help resolve this issue for you.
We have already replied to your email with detailed return instructions. We sincerely apologize that our proposed solution did not meet your expectations, and we fully respect your decision to proceed with the return.
To help facilitate the process, please follow the return guidelines we provided in our previous email. We truly regret any inconvenience this situation has caused and appreciate your understanding.
If you have any questions about the return procedure, please don't hesitate to let us know. We're here to assist you.
Best Regard
Daisysilk Customer Service
www.daisysilk.com
Amazing quality and service.
11 April 2025
Unprompted review
This champagne silk dress is absolutely…
This champagne silk dress is absolutely stunning! The fabric feels incredibly soft and luxurious against the skin, and the color is so elegant — it catches the light beautifully. It fits like a dream and drapes perfectly, making it ideal for both special occasions and romantic evenings. I felt so confident and feminine wearing it. Highly recommend!
12 March 2025
Unprompted review
The dress was too big in some places…
The dress was too big in some places and too clingy & tight in others.
Very unflattering.
Returning it has been difficult, hoops to jump through. They even wanted me to send photos of me in a dress I was too embarrassed for my husband to see.
28 March 2025
Reply from DaisySilk.com
Dear PATRICIA PEEBLES,
We sincerely apologize for any inconvenience you may have experienced with your recent purchase.
We truly regret that the dress didn't meet your expectations and for any difficulties our return process may have caused. Your comfort and satisfaction are our top priorities, and we never want you to feel uncomfortable or inconvenienced. We simply wanted to understand what didn't work for you or if you had any valuable suggestions about the dress.
We've already resolved this matter via email (please check your inbox for our message).
Additionally, we've shared your feedback with our design team to help improve our sizing accuracy for future products.
Thank you for your patience and understanding.
Best Regard
Daisysilk Customer Service
www.daisysilk.com
Reply from DaisySilk.com
Dear Helen Francis,
We sincerely apologize for any unpleasant shopping experience you may have had.
According to the delivery confirmation photo provided by DHL, your package has been successfully delivered. We’ve sent this photo to your email address (ftroopmom@me.com) for your reference. Could you kindly verify whether the location shown is your doorstep?
Please don’t worry—we’re here to assist you in locating your parcel. If you have any questions or need further support, feel free to contact us at support@daisysilk.com anytime.
We look forward to your reply.
Best Regard
Daisysilk Customer Service
www.daisysilk.com
The product didn’t look like the photos…
The product didn’t look like the photos on the website at all. I got a silk blouse and it was sheer to the point of being see through, the fabric was stiff, and the hems/seams were all so visible because the fabric was so see through in a way that looked very cheap.
Shipping and ordering were easy and on time though, that’s why I give two stars instead of 1.
25 March 2025
Reply from DaisySilk.com
Dear Elizabeth Pena,
We sincerely apologize for any unpleasant shopping experience you may have had.
Thank you for your feedback, and we're truly sorry the blouse didn't meet your expectations. We sincerely apologize for the issues with the fabric quality.
We've contacted you via email - please check your inbox.
We appreciate your understanding and hope for another chance to serve you better.
Best Regard
Daisysilk Customer Service
www.daisysilk.com
Refund policy is not clear
Refund policy is not clear. Website states a full refund, but customer service asks to share photos of why the item didn’t work and then offers a 15% refund to keep the item or gift it to someone else before agreeing to a full refund.
24 March 2025
Reply from DaisySilk.com
Dear Rose,
We sincerely apologize for any unpleasant shopping experience you may have had.
We apologize for any misunderstanding caused. When we requested photos, our intention was to gather your valuable feedback on our product. Your suggestions are incredibly important for our product upgrades and store improvements.
Regarding the partial refund option, this was proposed considering the time and effort required for returns - we wanted to offer a convenient alternative. However, please know we will fully respect your final decision.
We deeply regret any inconvenience this may have caused and truly appreciate your understanding.
Best Regard
Daisysilk Customer Service
www.daisysilk.com
I am delighted with the white silk…
I am delighted with the white silk trousers, they are lined so they are not see-through, they look simply amazing! The fabric looks great even after washing! I love this brand! Will definitely return to buy again)
1 August 2024
Unprompted review
My dress is gorgeous!
My dress is gorgeous! The fit, color and quality - all perfection!
25 March 2025
Unprompted review
I love how soft and pretty the silk…
I love how soft and pretty the silk skirt is. It's so versatile, you can style it so many ways. Definitely a wardrobe staple.
24 March 2025
Unprompted review
Quick delivery.
10 March 2025
The shirt is not as pictured on the website
The shirt is not as pictured on the website. It did not fit well and was way too long. The material wrinkles, I need to return it.
5 March 2025
Reply from DaisySilk.com
Dear Reshma,
We sincerely apologize for any unpleasant shopping experience you may have had.
If you have any dissatisfaction during the shopping process, please feel free to contact our customer service email at support@daisysilk.com, and we will do our best to assist you.
Our customer service team has already contacted you via email, so please check your inbox. If you don’t see it there, kindly check your spam folder as well. If you have any requests, please let us know—we hope to make up for any shortcomings.
Wishing you a pleasant life and all the best!
Best Regard
Daisysilk Customer Service
www.daisysilk.com
I recently received my silk blouse and…
I recently received my silk blouse and was pleasantly surprised by the quality and fit of the product. The material is very soft and pleasant to the touch, and the model itself looks very elegant and feminine. I am very happy to have such a thing in my wardrobe ☺️
20 February 2025
Unprompted review
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