DAI Post Reviews 

I had a very small parcel the size of a letter with valuable contents worth $500 delivered, except rather than put it in my mail box where it would be safe, it was left on the floor next to the post box. Great job guys, I hope you hold a seminar teaching your drivers how to insert mail into mail sized holes because I guessed they missed that day in primary school.

very slow delivery times, always a week late on deliveries

Did not receive parcel but had excellent communication to try and rectify , ended by getting refund from seller i think it was a problem with delivery person on that day
and DAI post were looking into it

Beyond poor , parcel sent to Australia 27/3 due for delivery 20/4 still not delivered. Complaints and contacts met with lame excuses and no action. The parcel was destined for an Aus post PO Box, DAI deemed it unsafe but despite being given an alternative address still didn’t deliver it. If tracking is to be believed the parcel has been sat in their Mansfield depot since 7/5 - apparently awaiting permission to deliver to the PO Box. Just a load of twaddle - really stressful to be met by such incompetence.

My experience with Daipost was made easy with the help of Jenny Gamusaran Consumer Care Rep.My parcel had been addressed incorrectly Jenny worked at getting in touch with me,got the right address & I received my parcel

Jella Nabua was super reliable and consistent. Jella didn't miss a beat, and I hope the DAI post acknowledges and rewards her for outstanding customer service.

A massive five-star review for Mary Joy! She was incredibly helpful, polite and went above and beyond the extra mile to ensure a smooth and perfect delivery. Her exceptional customer service and lovely personality turned a problem into an amazing chat with an amazing human. And turned 2 missed deliveries into a fantastic experience. Employees like Mary Joy are hard to find, and her hard work was genuinely, deeply appreciated.:)

Delivery was delayed due to some slightly non specified issues but resolution was good and customer service was good when activated.

Scott Jala was very helpful and is a credit to DAI Post. I would definitely use DAI Post again due to staff like Scott.

Scot was great at communicating with me and dealing with goods held by customs.

If it wasn’t for the understanding of ou Customs Officer Scott Jala I would have lost my products.
My first parcel arrived at Customs & due to the lack of interest I from the 1st Officer it was rejected! The US company re supplied the order & Scott was so helpful, not only reading my emails but he came back in contact with me & listened to the reasons why I received a second parcel! As it was a replacement to the 1st parcel that the US company replaced - he was so understanding & went out of his way to get the story correct.
Well done Scott- you are a marvel. Thank you.
Beverly

An incorrectly addressed package was redirected to the correct address by this courier once I contacted them

If I could rate it zero stars I would. Left it on a shelf UNDER my mailbox on a busy main road nowhere near the door, didn't buzz my unit, and was refused reimbursement by the customer service. No real attempt to deliver safely.

Most unprofessional business which should be shutdown. Never got our parcel from this company and they can’t give us an answer.

Staff were very helpful and patient in assisting me sorting out the confusion of 2 deliveries that I had. One, which I received I hadn't been informed about by the sender which caused the confusion. DAI provided the details and pictures that enabled me to sort everything out. Great customer support.

I sent a parcel to my grandchildren from UK to Australia and it was held by customs. Scott Jala made the process very easy to deal with and kept me informed of the progress. He made a stressful and complicated process much easier and I’m very grateful for his help

Terrible courier service and incompetent customer service

Scott from Customer Care was really helpful and friendly. He helped me track my parcel so quickly and I truly appreciate it. Thanks Scott.

International package delivered in good time. Some confusion over delivery (family member picked it up and handed it to me later), that Erika at DAI was able to help me sort out.

I have been waiting for my parcel to be delivered to me at my correct address for 6 weeks. It was delivered to the completely wrong address on the other side of Sydney. I have consistently followed up and complained and all they are worried about is closing the complaint ticket. I want them to arrange for the courier to go to the address that the parcel was incorrectly delivered too, collect it and deliver it to me at my home address, which they have on file and chose to ignore urgently ! its unacceptable business practise to not fulfil their side of the bargain. Ive paid for the postage, I expect my parcel to be delivered to me as was the Agreement.