During frozen period, display of our bike is frozen and damaged. We wanted to repair or replace under goaratee. 16. January: Not possible to reach by phone ever. Sent email. 19 January: Receive... See more
Company replied
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See what reviewers are saying
As an older customer I asked to visit the showroom for a fat bike: the seat is more comfortable than a normal bike seat. Wesley arranged everything for the trial: the arrangements for the purchase and... See more
I bought a battery for my V20 pro fatbike. Before doing so I consulted customer service to find out if the battery would be compatible with my model, I received a timely and accurate response. I p... See more
English friendly personnel, straight on point with my issues.
Company replied
Company details
Written by the company
DailyRides.nl is specialist in e bikes en fatbikes in Amsterdam met een sterke focus op service, kwaliteit en betrouwbaarheid. Wij bieden een zorgvuldig geselecteerd assortiment van krachtige en duurzame modellen die geschikt zijn voor zowel dagelijks gebruik als recreatief rijden. In onze winkel in Amsterdam kun je onze e bikes en fatbikes zelf ervaren, testen en persoonlijk advies krijgen van echte specialisten. Zo weet je zeker dat je altijd een model kiest dat perfect aansluit op jouw wensen en gebruik. Of je nu door de stad rijdt of op zoek bent naar extra comfort en prestaties bij DailyRides.nl ben je aan het juiste adres. Wij onderscheiden ons door onze persoonlijke klantenservice en sterke service na aankoop. Van aankoop tot onderhoud en ondersteuning wij staan altijd klaar om je te helpen. Vragen of problemen worden snel en professioneel opgelost met als doel om jou de best mogelijke ervaring te bieden. Bij DailyRides.nl draait alles om vertrouwen. Daarom werken wij uitsluitend met kwalitatieve e bikes en fatbikes die voldoen aan hoge eisen op het gebied van prestaties veiligheid en duurzaamheid. Klanten kiezen voor ons vanwege onze transparantie expertise en persoonlijke aanpak. Met een sterke online aanwezigheid en een winkel in Amsterdam zijn wij de plek voor iedereen die een e bike of fatbike wil kopen bij een betrouwbare specialist. Ervaar zelf waarom DailyRides.nl staat voor kwaliteit service en rijplezier.
Onze belofte
Written by the company
- Specialist in e bikes en fatbikes die levert
- Bij DailyRides.nl draait alles om kwaliteit, snelheid en service. Wij zijn specialist in e bikes en fatbikes in Amsterdam en zorgen ervoor dat jij zorgeloos de weg op kunt. Je profiteert van 1 jaar garantie, snelle levering binnen 1 tot 3 werkdagen en een scherpe prijsgarantie. Dankzij onze eigen voorraad kunnen wij snel schakelen en direct leveren. Zo weet je zeker dat je nooit lang hoeft te wachten op jouw nieuwe e bike of fatbike.
- Persoonlijke service altijd bereikbaar
- Wij geloven in echte service. Daarom staan we elke werkdag voor je klaar via telefoon, WhatsApp en social media. Geen chatbots of lange wachttijden maar direct persoonlijk contact met iemand die je echt helpt. Daarnaast bieden wij flexibele betaalmogelijkheden zoals Klarna en in3 zodat je eenvoudig en zonder zorgen kunt bestellen.
- Online en in onze winkel in Amsterdam
- Naast onze webshop ben je van harte welkom in onze winkel in Amsterdam. Hier kun je onze e bikes en fatbikes van dichtbij bekijken, testen en persoonlijk advies krijgen van onze specialisten. Of je nu op zoek bent naar comfort, snelheid of stijl wij helpen je bij het vinden van de perfecte rit.
Onze garantie
Zekerheid bij elke e bike en fatbike
Bij DailyRides.nl koop je zonder risico. Wij bieden 1 jaar garantie op onze e bikes en fatbikes, zodat je altijd verzekerd bent van kwaliteit en betrouwbaarheid.
Bestel je bij ons dan profiteer je van snelle levering binnen 1 tot 3 werkdagen en producten die direct uit eigen voorraad komen. Mocht er iets zijn dan staat onze klantenservice direct voor je klaar om het snel en netjes op te lossen.
Daarnaast profiteer je van onze prijsgarantie zodat je nooit te veel betaalt.
Wij zorgen ervoor dat jij zorgeloos kunt rijden vanaf het moment van bestellen tot ver daarna.
Contact info
osdorpplein 600, 1068TB, Amsterdam, Netherlands
- 085 060 2851
- klantenservice@dailyride.nl
- dailyride.nl
Gratis Slot, Zadelhoes & Fietspomp
3.8
Great
605 reviews
Replied to 38% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Dailyride
Hi Gamer,
Bedankt voor uw review! En fijn om te horen dat u zo tevreden bent over onze service!
Met vriendelijke groet,
Team DailyRide
Insufficient Service & Maintenance
During frozen period, display of our bike is frozen and damaged. We wanted to repair or replace under goaratee.
16. January: Not possible to reach by phone ever. Sent email.
19 January: Received answered, asked video or photo. Replied ASAP.
23 January: Received a form to fill and send the part that to be replaced.
2nd February display sent by post to them repair or replacement.
Today: I been told "Let me check with my collogue to know where is your screen right now".
C'mon guys, you got 4.9 customer trust, you can do it better.
23 February 2026
Unprompted review
Reply from Dailyride
Good afternoon Kerim,
We are very sorry for the inconvenience and frustration you have experienced with your bike display. We completely understand how disappointing this must be, especially given the time and effort you’ve already invested in trying to get this resolved.
We would really like to make this right for you. Could you please contact us directly so that we can personally assist you and ensure your display is repaired or replaced as quickly as possible? We want to make sure that everything is handled properly and that your bike is fully functional again.
Your patience and understanding mean a lot to us, and we truly appreciate your feedback. It helps us improve our service and make sure future experiences are smoother for all our customers.
Once again, our sincere apologies for the delay and inconvenience. We look forward to hearing from you soon so we can resolve this promptly.
Kind regards,
Dailyride
Could you please tell me the default…
Could you please tell me the default PIN / factory code for this H6C display,
or let me know if this display is locked by firmware?
29 January 2026
TS. Showroom visit and trial recommended
As an older customer I asked to visit the showroom for a fat bike: the seat is more comfortable than a normal bike seat. Wesley arranged everything for the trial: the arrangements for the purchase and all the extras were carried out very efficiently. I needed to tighten some key components before taking it on the road and for that Dailyride scores 4.9 ! Service was excellent and product ideal.
1 September 2025
Unprompted review
Good communicate
25 August 2025
I ordered a bike and they have me the…
I ordered a bike and they have me the wrong one on purpose and it was 7 days late. When I called them the first 4 times they did not pick up hit then they did and tried to sell me more and do as if it was nothing to them. They are gonna come and pick up my wrong bike in 2 WEEKS and then maybe I Will get my money back
18 August 2025
Unprompted review
Very good shopping experience
Very good shopping experience, great delivery service, super efficient, highly recommended, also very competitive prices, 100% recommend
30 July 2025
They sent my order quickly and when I…
They sent my order quickly and when I contacted them about a missing piece they responded fast and immediately sent it the following day. Very good
21 July 2025
Thanks for the good service and answer…
Thanks for the good service and answer when I called to. The tires are good.
14 July 2025
Fast and reliable
29 June 2025
Charger detected/ zero support for the team
I got the bike 2 working business day after, with no reply from them regarding any tracking or letting me know when it was gonna be delivered, only a call one hour before to let me know.
Everything was okay for the first 10 days
Then the battery stopped charging and the breaks were making really strange noise.
Tried to reach out to get the situation resolved asap, they we're no help at all... I was dependent of the fatbike to go to work.
Lost over 2 weeks of work and had to end up buying a new battery elsewhere to have a working bike as fast as possible.
Update: I had the idea to check if it was the charger and it was, only after 2 weeks of trying to get my bike working and come up with this idea.
Then I reach out with proof of the problem and they send me a charger that was supposed to arrive Wednesday only arrived Saturday.
So in conclusion I lost 3 weeks of work and with that 1800 euros, plus 350 for buying the a new battery elsewhere, at least the 350 I'll eventually get back because I canceled the order.
But daily ride took no responsibility in solving the issues fast and I don't think they will or compensate me in any away for the money I've lost that is more than the bike itself.
And still contacted me to change my review...
Be for real, do better
4 June 2025
Reply from Dailyride
Beste
Bedankt voor je review. Vervelend om te horen dat je ervaring niet is verlopen zoals je had gehoopt. We willen toch graag een aantal punten rechtzetten, want we hebben er juist alles aan gedaan om je zo goed mogelijk te helpen.
Na je melding over het laadprobleem van de batterij zijn wij direct met je in contact gegaan via WhatsApp. We hebben stap voor stap technische ondersteuning geboden, gevraagd om foto's en video's om het probleem te analyseren, en je ook geholpen om de instellingen van het display na te lopen.
Toen duidelijk werd dat het probleem mogelijk bij de lader zat, hebben we je verzocht de lader en batterij op te sturen voor controle — wat heel gebruikelijk is in zo’n proces. Ondertussen is zelfs een alternatieve lader getest door jezelf, en op basis daarvan hebben we direct een nieuwe oplader voor je opgestuurd, die je inmiddels hebt ontvangen.
Wat betreft de remmen: je gaf aan dat het probleem zat in het geluid, wat uiteindelijk bleek te liggen aan de remmen. Deze zijn door een lokale fietsspecialist hersteld — iets wat we ook als snelle tussenoplossing hadden aangeraden.
We begrijpen dat het frustrerend is als je afhankelijk bent van je fiets voor werk, en we betreuren dat je hierdoor dagen hebt gemist. Toch willen we benadrukken dat we in alle communicatie meedenkend, snel en actief hebben gehandeld, binnen de gebruikelijke technische controleprocedures.
Wat betreft je opmerking over compensatie: helaas kunnen wij geen verantwoordelijkheid nemen voor gederfde inkomsten, maar we hebben kosteloos een nieuwe lader geleverd én je technische ondersteuning geboden — ook in het weekend.
We vinden het jammer dat je alsnog een negatieve ervaring hebt, maar hopen dat je inmiddels weer kunt fietsen met een goed werkende oplader.
Met vriendelijke groet,
Team DailyRide
Engwe x24
Everything is ok..
My bike its arrived a little delayed but i believe that it is not the fault of Dailyride..
Thank you very much.!
7 April 2025
I ordered a new controller for the V8
I ordered a new controller for the V8, it arrived with minor damage and had different current strength
5 March 2025
V20 pro battery
I bought a battery for my V20 pro fatbike. Before doing so I consulted customer service to find out if the battery would be compatible with my model, I received a timely and accurate response.
I placed an order on the battery. The battery arrived undamaged, well packed and in 2 working days. Even though that bettery was delivered late, there were never any doubts I would get it, because I got regular updates and was able to track my package. I would give it a 5 star review if the delivery was within 24 hours as promised.
4 March 2025
Disgusting service. No support. Defective bicycle.
In December we bought our son a fat bike from this company. First we rceieved a bicycle that came without the key for the battery. They then delivered a new bike.
My son had the bike for 6 weeks and the brakes stopped working. We had our bicycle guy take a look at it and he said the levers were leaking brake fluid and that is not a good sign. I then reached out to DailyRide, so did my husband and we have received no response to this day. What disgusting service. I won't recommend this company to anyone. Be careful before you think of purchasing a bike from them as you may get a defective bike and then you're stuck with it as they really don't care.
1 February 2025
Unprompted review
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