DAI Leisure Reviews 

843
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and highly efficient delivery service, highlighting prompt communication and personal phone calls. Buyers deeply appreciate the smooth ordering process, wide stock range, and top-notch products provided daily. Many visitors emphasize how pleasant, helpful, and welcoming interactions are when dealing with the team. Though some reviewers were not happy with staff assistance during shop visits or experienced extended delays waiting for replacement stock. A few people also noted occasional issues concerning product accuracy, strange faults, or missing parts upon initial arrival.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising the knowledgeable and friendly team both... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Service

Clients share positive opinions on service, highlighting exceptional and efficient experiences during their... See more

Product

People report positive experiences with product, noting great quality items and excellent choices available.... See more

Order

Customers had positive experiences with order, highlighting efficient and easy to follow processing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant service from DAI Leisure, super quick ordering and confirmation of delivery date by personal phone call. Then on the Sunday morning of delivery, their fantastic driver, Paul, rang... See more

Rated 5 out of 5 stars

I just took another delivery from DAI Leisure, as always a pleasure! From ordering to delivery, first class service and communication. Driver Paul telephoned to say he was en route and 14 minutes away... See more

Rated 5 out of 5 stars

Direct human contact for a recent online purchase was a breath of fresh air. From the phone call to inform me of the delivery date and approx time to the special praise for Paul who called forty minu... See more

Rated 5 out of 5 stars

Friendly (and humorous) staff. Very helpful with purchase, which had a strange fault. Gun wildly inaccurate, which puzzled staff too. However, exchanged happily and let me test gun in their range f... See more


Company details

  1. Sporting Goods Store

Written by the company

DAI Leisure is one of the UK's largest independent suppliers of Air Rifles, Airguns, Shotguns, Rifles and shooting equipment. Our huge store (5,000+sq ft) in Merry Hill Dudley West Midlands has a huge selection of Air Rifles, Shotguns, Firearms and shooting accessories all under one roof - with a team of firearm experts and a gun smith on hand to provide advice, repairs, servicing and aftercare.


Contact info

4.8

Excellent

TrustScore 5 out of 5

843 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(843)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Satisfied customer

Order and processing was efficient and easy to follow. Too often these days companies let themselves down with the delivery process, not DAI. Paul the delivery driver called the day before and on the day to say he was inbound and on time despite the atrocious weather conditions. Good experience, now lm off to have fun with my purchase!!

21 January 2026
Unprompted review
Rated 5 out of 5 stars

An exceptional company

An exceptional company. I ordered a CO2 pistol online, and quickly rang the company, to check what size case I would need. Very friendly advice given, and I added my case to my order. Delivery, to the far West of Wales, was remakably quick.(Only £19.95). And delivered by a chap called Paul, who was very knowledgable, and friendly as well. I will shortly be ordering another pistol, from this great company. HIGHLY RECOMMENDED!

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery, driver Paul kept me informed along route and arrived on time. Friendly and professional service. Highly recommended.

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Fast turnaround and superb service

From ordering to delivery, it was a satisfyingly quick turnaround.
Paul, the delivery driver, called me about 25mins before arriving and he was as happy, polite and helpful as always. He’s a fabulous fella and it’s always a pleasure to see him. Thanks, Paul. You have my gratitude.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

My pistol was delivered in the time lot provided by Paul, whom kept me up dated on his progress. Excellent service and communication. I have ordered from daileasure previously and will do again. They offer first class service and I can strongly recommend this company.

11 January 2026
Unprompted review

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