Dahabshiil Reviews 4,888

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the service as fast, efficient, and reliable for international money transfers, often praising the smooth and user-friendly process. Many people appreciate the professionalism and trustworthiness, finding the service easy to use and stress-free. The staff is consistently described as helpful, understanding, and professional, contributing to a positive overall experience. However, some customers also noted issues with payment processing times, with transfers occasionally taking longer than expected to be received. A few other people also felt that customer service could be inconsistent, mentioning difficulties with account verification, poor communication, or unhelpful responses in certain instances.

What people talk about most

Service

Consumers generally find the service to be positive, highlighting its speed, reliability, and ease of use.... See more

Payment

People report ambiguous experiences with payment. Many customers praise the fast and secure transfers, with... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the helpfulness, quick... See more

User experience

Users describe positive interactions with the user experience, often highlighting the app's flexibility,... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the support teams for being... See more

Based on these reviews

Rated 4 out of 5 stars

I have used Dahabshiil several times in the past for transfer of money to Uganda. I have two criticisms: 1. The service fee is rather high, and 2. the time it takes for the office in Gothenburg, Swede... See more

Company replied

Rated 4 out of 5 stars

Very good service, you can either do your transfer in the app or visit a near bye office. The transfer somehow takes little time to be released.

Company replied

Rated 4 out of 5 stars

Good experience using the app. The set back you should improve is to the reduce the time it takes for the money to reach the receipents.

Company replied

Rated 4 out of 5 stars

You did a good job of getting the money transferred across to Africa. The system appeared to offer security and speed. The app was a little tricky at first but in the end all went well.

Company replied


Company details

  1. Money Transfer Service

About Dahabshiil

Written by the company

Dahabshiil logo Gif-1

We are the largest African money transfer business operating in 126 countries across the world, 40 of which are in Africa. We remain committed to our values of trust, reliability and integrity.

JOIN US CONTACT US

Our Customer Promise

Written by the company

A company that remains committed to its original values of trust, reliability, integrity, and customer-focused operating within over 120 countries to give you the peace of mind when sending money to friends and family abroad.
Dahabshiil's money transfer app allows our customers to send money to their family and loved ones abroad. Secure money transfers that you can trust.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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Rated 5 out of 5 stars

I had a great experience using…

I had a great experience using Dahabshiil. The service was fast, reliable, and very easy to use. My transaction went through smoothly without any issues. I also appreciated their good customer service and clear communication throughout the process. I would definitely recommend Dahabshiil to anyone looking for a trustworthy money transfer service.

17 April 2026
Rated 1 out of 5 stars

It took a lot more time than it should…

It took a lot more time than it should take to send money when I have the money in my account and the workers were and I hope you’re at all. They were completely useless. They were just sending me around to different worker at a time and none of them help.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

MashaAllah MashaAllah MashaAllah

MashaAllah MashaAllah MashaAllah

13 April 2026
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Reply from Dahabshiil

We sincerely thank you for your positive feedback and for choosing Dahabshiil. It’s great to hear that your transfer experience was simple and reliable. Your trust motivates us to keep improving and deliver excellent service. We appreciate your loyalty and look forward to serving you again soon.

Rated 5 out of 5 stars

Thanks I'm really much appreciated

Thanks I'm really much appreciated

13 April 2026
Unprompted review
Dahabshiil logo

Reply from Dahabshiil

Thank you for taking the time to share your positive experience with Dahabshiil. We’re delighted that your money transfer went smoothly and that you’re satisfied with our services. Your support encourages us to keep striving for excellence. We look forward to assisting you again in the future!

Rated 5 out of 5 stars
Dahabshiil logo

Reply from Dahabshiil

We sincerely thank you for your positive feedback and for choosing Dahabshiil. It’s great to hear that your transfer experience was simple and reliable. Your trust motivates us to keep improving and deliver excellent service. We appreciate your loyalty and look forward to serving you again soon.

Rated 5 out of 5 stars

I am happy with our teams dahabshiil really I appreciate

Really I appreciate our teams dahabshiil thanks

9 April 2026
Dahabshiil logo

Reply from Dahabshiil

Thank you for sharing your positive experience and for choosing Dahabshiil. We’re so pleased to hear that everything went smoothly and that you’re happy with our service. Your feedback means a lot and motivates us to continue providing reliable transfers worldwide. We appreciate your ongoing trust and support!

Rated 5 out of 5 stars

Very trusted people. And flexible

They delivered the money very fast and polite services

11 April 2026
Dahabshiil logo

Reply from Dahabshiil

Thank you for taking the time to share your positive experience with Dahabshiil. We’re delighted that your money transfer went smoothly and that you’re satisfied with our services. Your support encourages us to keep striving for excellence. We look forward to assisting you again in the future!

Rated 5 out of 5 stars
Dahabshiil logo

Reply from Dahabshiil

Thank you for taking the time to share your positive experience with Dahabshiil. We’re delighted that your money transfer went smoothly and that you’re satisfied with our services. Your support encourages us to keep striving for excellence. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Dahabshiil is one of my favorite and…

Dahabshiil is one of my favorite and fastest transfer operator I have used so far. Fast service, competitive exchange rate, low fees especially in Africa.

7 April 2026
Dahabshiil logo

Reply from Dahabshiil

We sincerely thank you for your positive feedback and for choosing Dahabshiil. It’s great to hear that your transfer experience was simple and reliable. Your trust motivates us to keep improving and deliver excellent service. We appreciate your loyalty and look forward to serving you again soon.

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