I subscribed to a Daebak box in Dec 2023 and it never arrived after many promises. I finally asked for a refund. It's been promised a couple of times but never arrived. They just emailed nearly 2 y... See more
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See what reviewers are saying
I really like this site and app, i always used it to buy korean albums and other accesories... they have an excellent method to be able to have discounts the more you buy things you get rewards for th... See more
Company replied
Ordered an advertised Black Pink fan last year, never arrived. After numerous continuous emails asking for information regarding order was told it was discontinued and not available. Asked for a refun... See more
Company replied
I placed an order in the wintertime. Never arrived so I got a gift card refund. Then, placed two orders in Feb and March, it’s now SEPTEMBER and nothing. Meanwhile their social media is full of intern... See more
Company replied
Company details
- e-Commerce Service
- also in
- Beauty Products Wholesaler
- Magazine Store
- Music Store
- Office Accessories Wholesaler
- Wholesaler
Written by the company
From Korea to your doorstep, discover the latest and most exclusive in K-pop, K-drama, K-beauty, K-food and everything in between 🇰🇷
Contact info
Mapo gu Baekbum ro 31gil 8 SK leadears view, 04101, Seoul, South Korea
- (424) 276-1890
- hello@daebak.co
- daebak.co
1.6
Bad
313 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trash company
I ordered back in March for a pre-order item and when asking for updates, they respond with basic, copy-pasted generic answers. Telling me not to worry when nothing is being done. This is the second time I've ordered something and the first time was basically the same until they said a month later that the order couldn't be fulfilled. It's safe to say that I won't be using them ever again.
Re-edit 2: I've been ghosted on Instagram for the past 2 months but constantly see them online, tried emailing but nothing, DO NOT USE THIS PLACE
16 July 2023
Unprompted review
Reply from The Daebak Company
Hi,
Thank you for your message.
We are so sorry that you have not received your order yet, and that didn't received the answer you wanted from the Customer Service. We understand how frustating this must be for you.
Can you please send us again a message (we are available mostly on Instagram & Facebook!) and provide us all necessary information concerning your order? (Order number beginning with #DBB).
Please note that if your item was a pre-order, it might take a longer time for your order to be fulfilled!
We will respond and solve your concerns as quickly as possible, and do our best to solve the issue.
Thank you so much for your understanding!
To learn more about our shipping timeframe, you may check here: https://daebak.co/pages/shipping-and-handling
Ordered in March, now 4 months later still hasn't shipped
I ordered 3 sets of the Stray Kids Nacific hand cream on March 13, 2023. After patiently waiting for more than 2 months I finally contacted support on May 31, 2023. Here is the response I received:
"Hi there!
Thanks for reaching out!
Checking here, I can confirm the orders have been received. Apologies for the delay with your orders.
I have forwarded this to our logistics manager and have added it to our priority list. The orders are set to ship within a few days.
Once an order ships out, a tracking label is generated. When our shipping partner in your local area receives this, the tracking link will update.
We’d love to make it up to you by sending you a $10 discount that you can use on your next purchase. Please use the code: LATESHIP. We know it isn’t much to make up for the inconvenience we’ve caused but we’d really love for you to have it.
Have a great day!
With love 💕 from Seoul and Davao,
Lewis"
Now it is July 16, 2023. I have followed up with them at least 3 times since and have received no response. Also, weirdly I received a "your order has been shipped" email on June 15, but the product shipped was "1 of Daebak Dummy Product (DBKSTND)" and the tracking # still says nothing has been sent out.
I don't know if they were just trying to placate me by indicating they shipped something when really it was nothing. But overall I am extremely unhappy with how things are going and I will be seeking a chargeback with my CC company.
AVOID. DO NOT BUY ANYTHING FROM DAEBAK.
13 March 2023
Unprompted review
Reply from The Daebak Company
Hi Emmeline! Thank you for letting us know.
We are so sorry that you have not received the answer you wanted from the Customer Service. We understand how frustrating this must be for you.
I can confirm that we sent your order, and that the two order sets will also be shipped soon!
If you have further concerns, please contact us again (we are mainly available on Facebook & Instagram).
Thank you so much for your understanding!
Absolutely disappointed
Placed a pre-order for the 3 versions of ATEEZ's latest album back in May. Their album was released a month ago as of today, and I still have not received my order. The last time I spoke to someone, I was told my order was processing, and that email was almost a month ago now. I've written to them on twitter, and my comments were DELETED. I was astounded that my comments inquiring about my order were deleted! Very lousy company. This is the first and last time I will ever order from them. I'm super upset that I'm out $109, order paid (for a pre-order, mind you! I'm supposed to get all the pre-order items!) and product NOT received yet. I'm sure I'm not going to receive my pre-order items at this point. VERY lousy! Please order items elsewhere and spare yourself the headache.
16 July 2023
Unprompted review
Reply from The Daebak Company
Hi Dolly,
Thank you for your message.
We are so sorry that you have not received your order yet. We understand how frustating this must be for you.
Can you please send us again a message (we are available mostly on Instagram & Facebook!) and provide us all necessary information concerning your order? (Order number beginning with #DBB).
Also, please note that we cannot delete any post on Twitter. Only the user who posted can delete their own comments or posts!!
We will respond and solve your concerns as quickly as possible, and do our best to solve the issue.
Thank you so much for your understanding!
To learn more about our shipping timeframe, you may check here: https://daebak.co/pages/shipping-and-handling
Reply from The Daebak Company
Hi, thank you so much for your kind review!
We are happy that we could help you.
Have a Great Day & Stay Daebak :)
Late shipping, can't contact an actual human
Haven't gotten my package. Bought it in March and it's now July. Have also moved since then but I'm only getting the automatic response and haven't been able to talk to a human about this. Idk what's happening to my order anymore.
Edit: tried to contact them via Instagram, again got an automated response, and they're sending it to the wrong address because I haven't had a chance to talk to an actual human. Yay.
11 July 2023
Unprompted review
Reply from The Daebak Company
Hi Nicole! Thank you for letting us know.
We are so sorry that you have not received the answer you wanted from the Customer Service. We understand how frustrating this must be for you.
Can you please send us again a message (we are available mostly on Instagram & Facebook!) and provide us all necessary information concerning your order? (Order number beginning with #DBB). Also, please send us your new address, we will change it asap!
We will respond and solve your concerns as quickly as possible, and do our best to solve the issue.
Thank you so much for your understanding!
Everything and more
With all the albums I have bought from them, they never disappoint!!! Will continue to get albums and other items from them!
1 July 2023
Reply from The Daebak Company
Hi Zee!!
Thank you so much for your kind review, we are so happy that you like our products ^^
Have a great day & Stay Daebak!!
Very helpful very fast
30 June 2023
Reply from The Daebak Company
Hi Charity, thank you so much for your review!
Stay Daebak :)
Magazine I ordered was stuck processing…
Magazine I ordered was stuck processing in a different state for almost 2 months. I reached out to Daebak customer support and my magazine was at my home within the week.
22 May 2023
Unprompted review
Reply from The Daebak Company
Hello Laura!
Thank you so much for your review :) We are are glad that we could help you getting your magazine ^^
Good reading and Stay Daebak!!
Great team!
The products they provide are awesome and the customer service is great too! They were responsive and quick to help me find a solution to my problem. Great team 🩵
10 May 2023
Unprompted review
Reply from The Daebak Company
Hi Jewels!!
Thank you so much for your kind review :) We are are glad that we could help you resolve your problem ^^
Enjoy your products!
Have a great day and Stay Daebak!!
Dishonest and lousy company
Dishonest and lousy company. I ordered a magazine that arrived crumpled and folded up into a package HALF the size of the magazine. I tried to contact customer support through email 4-5 times, and I got ONE response that asked for pictures. After sending pictures of the damaged product, there has been NO response at all. I tried multiple times to post a review of the product on the website itself, and funnily enough, there is no post to be found! I wonder what their reviews would say if they actually allowed negative reviews from verified purchasers to be shown.
Edit: 6/28/2023 - While the company responded saying to message them on IG or FB, their handles are not available on their website (how are matters "mostly handled" on those platforms if that info is not in their website FAQs) or in their reply. Also there was no response as to not allowing negative reviews on their website.
6 June 2023
Unprompted review
Reply from The Daebak Company
Hi Ashka! Thank you for letting us know.
We are so sorry that you have not received an answer from the Customer Service. We understand how frustrating this must be for you that your magazine arrived damaged.
Can you please send us again a message (we are available mostly on Instagram & Facebook!) and provide us all necessary information concerning your order? (Order number beginning with #DBB)
We will respond and solve your concerns as quickly as possible, and do our best to solve the issue.
Thank you so much for your understanding!
You won't receive anything from this…
You won't receive anything from this place for over 2 months at least. And they won't give you a full refund unless you get a 3rd party involved.
Please take the advice from the reviews, and don't order here.
4 June 2023
Unprompted review
Reply from The Daebak Company
Hi, Thank you for your message.
We understand how frustrating this must have been for you. We are so sorry that you have not received your refund in timely manner.
Please do not hesitate to reach out to us again if you have more enquiries.
Thank you!
Run Don not walk
Ordered over 45 days ago. Still not processed. Submit contact form from site but get generic response each time saying thank you for your order. Run don't walk. I'm reporting to bank for fraudulent activity
24 June 2023
Unprompted review
Reply from The Daebak Company
Hi Nana, Thank you for your message.
We are so sorry that you have not received your order yet. We understand how frustating this must be for you.
Can you please send us again a message (we are available mostly on Instagram & Facebook!) and provide us all necessary information concerning your order? (Order number beginning with #DBB)
We will respond and solve your concerns as quickly as possible, and do our best to solve the issue.
Thank you so much for your understanding!
To learn more about our shipping timeframe, you may check here: https://daebak.co/pages/shipping-and-handling
To check on our recent announcements, please refer to this page: https://daebak.co/blogs/members/update-on-the-daebak-companys-shipping-issue
haven't come
I ordered a bundle for the stray kids 5 star albums. I spent about £150 on them and am very upset I haven't got them. I have been given false hope. I lost my confirmation email and couldn't track my order. When I tried to reach out to Daebak a couple of weeks ago, I was ignored. I am praying that it will arrive soon and maybe someone can help me get my confirmation email back :(((
20 June 2023
Unprompted review
Reply from The Daebak Company
Hi Rosie! Thank you for your message.
We understand how frustrating this must be for you.
We receive a lot of inquiries so it takes time to answer. Can you please send us again a message (we are available mostly on Instagram & Facebook!) and provide us all necessary information concerning your order? If you lost your Confirmation Email, then please provide us the email you used to order, we will be able to find your order number again!
We will respond and solve your concerns as quickly as possible, and do our best to solve the issue.
Thank you so much for your understanding!
Reply from The Daebak Company
Hi Annisse!!
Thank you so much for your review, YOU are also Daebak <3
Have a great day!!!
very disappointed
Ordered a product back in March, but nothing happened until now. Very disappointed after putting my money into this company. The last time I heard back from them was in early May, they said my order will be shipped within a few days. Now is mid-June, nothing happened and I never heard back from them. If I knew that I have to wait for this long, I wouldn’t have placed my order in the first place. Never again!
14 June 2023
Unprompted review
Reply from The Daebak Company
Hi Alexiskyan! Thank you for letting us know.
We are so sorry that you have not received an answer from the Customer Service. We understand how frustrating this must be for you.
Can you please send us again a message (we are available mostly on Instagram & Facebook!) and provide us all necessary information concerning your order? (Order number beginning with #DBB)
We will respond and solve your concerns as quickly as possible, and do our best to solve the issue.
Thank you so much for your understanding!
To learn more about our shipping timeframe, you may check here: https://daebak.co/pages/shipping-and-handling
To check on our recent announcements, please refer to this page: https://daebak.co/blogs/members/update-on-the-daebak-companys-shipping-issue
Happy customer
Timeline was good. Updates regarding the package were timely. Packaging kept the contents in perfect condition.
4 June 2023
Reply from The Daebak Company
Hi Miranda!! Thank you so much for your kind review :)
We hope that you are happy with the products you received!!
Have a great day and Stay Daebak!!
- The Daebak Team
So much K fun!
I really like Daebak, it’s a sure place I can come for my K needs, lol! I’ve gotten the k-beauty box and found so many new products I love, this recent purchase was the downloaded past magazines which was really fun!
3 June 2023
Reply from The Daebak Company
Hi Katie!
Thank you so much for your kind message!! ^^
We are glad that you love the online magazines, we hope you will enjoy reading them in the future too :))
Have a great day & Stay Daebak
I don’t know if my order is coming or not
I made an order on the 1st of June and I have no idea whether it has been sent or not. Where is it? Is it coming or not?
31 May 2023
Reply from The Daebak Company
Hi Tiina!
Thank you for your order & for letting us know!
Can you please send us again a message (we are available mostly on Instagram & Facebook!) and provide us all necessary information concerning your order? (number of order beginning with #DBB)
We will respond and solve your concerns as quickly as possible.
Thank you so much for your understanding!
Have a great day!!
If I could give this company 0 stars I…
If I could give this company 0 stars I would. I purchased an album on March 24, 2023. I sent emails on 4/10/23, 4/29/23, 5/3/23, to check on the status of the album and I just got the "we're short staffed, and it's coming from Korea." Seeing as how it looked like I wasn't going to receive it from Daebak I went ahead and ordered the album from another site and I received it in two weeks. I sent an email on 5/15/23 to cancel the order and request a refund and got no response. The final email I sent was on 5/27/23 since I hadn't heard from them. They responded on 5/29/23. All they told me was that it may not be possible for me at the moment to receive the item I ordered. They offered to convert the balance I paid for the item onto a gift card which I see no point in doing so since they can't seem to fulfill the order I made in the first place. What I find the most irritating is the album, which is Bobby from Ikons first solo album, is shown on their site that it is in stock and ready to be shipped. Which of course it is not. I really believe this company is just a big scam. Do not order from them!!!!!!
24 March 2023
Unprompted review
Reply from The Daebak Company
Hi Lisa,
Thank you for letting us know.
We are sorry to know that the customer service couldn't help you to check on the status of your order. We are indeed short staffed, but we are doing our best to answer each customer in a timely manner.
We understand how frustating this must be for you. Please refer to our shipping issue's announcement below!
Thank you so much for your understanding.
Have a great day!
To check on our recent announcements, please refer to this page: https://daebak.co/blogs/members/update-on-the-daebak-companys-shipping-issue
Worst customer service
Absolutely horrendous customer service. Placed an order in February, requested an order update in March, they told me it would take "another 2-3 weeks," and nothing happened. Emailed them again in May, and they gave me the same "another 2-3 weeks" response. It's obvious they didn't even check on the order and are just giving identical responses to customers hoping they will go away. I'm absolutely sick that I spent money on this website.
1 June 2023
Unprompted review
Reply from The Daebak Company
Hi Jackie,
Thank you for letting us know.
We are sorry to know that the customer service couldn't help you tracking your order.
We understand how frustating this must be for you. Please refer to our shipping issue's announcement below!
Feel free to send a us a message on our social media so that we can respond and solve your concerns as quickly as possible.
We will do our best to solve the issue quickly. Thank you so much for your understanding.
To learn more about our shipping timeframe, you may check here: https://daebak.co/pages/shipping-and-handling
To check on our recent announcements, please refer to this page: https://daebak.co/blogs/members/update-on-the-daebak-companys-shipping-issue
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