daals.com USA Reviews 

Terrible service!!! Delivery was a real disaster. When ordering the sofa online, a delivery date was confirmed (which was partially the reason for me to buy), but products dis not arrive. Made numerous phone calls to their service line, which is totally useless. When finally delivered, the delivery guy refused to bring the packages to the apartment. Just left it at the front door. Super unfriendly and incompetent service all around. I would never buy from daals again.

Terrible service, had the exact same as the review below, absolutely no communication or flexibility on delivery and horrendous customer service

Avoid at all costs

Horrendous customer service, avoid when possible. They don’t even have an official complaints procedure which shows how much they value customer service and their products.

Waited over 4 weeks for delivery I was then provided a slot for the next day with less that 24hrs notice and a potential 9hr window. I rang the company to explain and ask for a delayed delivery on a confirmed week day. They do not have the capability to do this. Very poor delivery service with zero flexibility!

Absolutely no regard or care for their customers clearly do not care about creating a loyal customer base had the very worst experience with Daals who refused to do absolutely anything reasonable to resolve our situation.

Ordered a sofa as well as multiple other pieces of furniture from them so spent well over £1000 overall anyway the sofa was faulty with a broken back leg within a couple of months with very minimal use, I informed them and explained how we have been renovating our house for a year and we are booking it out on air b&b over summer to claw some money back our first booking is in 10 days time and the sofa is faulty and quite frankly poor quality as well. They admitted it was faulty and should be replaced under warranty asked us to dismantle and package the sofa up ourselves and only then would they arrange for collection, how on earth are you supposed to package up a sofa? This is not a small item we are talking about! I explained that we can’t package the sofa with no packaging they would have to send us some and that we would also urgently need a replacement posted out otherwise our house will have no sofa for customers who have already booked and paid for their stays on air b&b and we could not afford to wait for the faulty sofa to be collected and then a new one sent out once returned I offered to purchase a more expensive and what looked like a sturdier model and pay the difference if they would credit me the cost of the faulty sofa and collect it, they refused. I then said if you can’t replace it within the time frame we need it to just collect the sofa and refund us the money and we will purchase elsewhere they also refused this and said they will not give us a refund. When I asked to speak to management or have an email to management or anybody higher up within the company they wouldn’t supply it.

We are now in a position where we have purchased a faulty sofa and will have to buy a whole new one again in order to for-fill our bookings on time so we have lost hundreds of pounds and a load of time and agro, honestly don’t know how a company can operate like this, they seem like complete crooks and scam artists who treat their customers like enemy’s and once they have their money could not care less if they have provided them with faulty products and wasted their time and money. Will never shop from them again and would recommend others to think twice before they ever order from such an immoral company with 0 regard for their customers! Absolute crooks!

I ordered the Oakley Dark Grey Velvet Upholstered 3 Seater Dining Bench from Daals, expecting a smooth transaction and a high-quality product. Unfortunately, my experience has been extremely disappointing.

Firstly, the bench delivered was dark brown, not dark grey as advertised on their website. Despite providing clear photographic evidence showing that the bench is brown, Daals denied this fact and insisted they do not sell a brown bench, completely disregarding my complaint.

Secondly, the bench had a noticeable mark on the velvet upholstery that would not go away, even after following their suggested cleaning methods. This defect clearly shows the product is not of satisfactory quality as required under the Consumer Rights Act 2015.

When I requested a refund and the collection of the faulty bench, Daals' customer service demanded that I repackage the item myself. Having told them that I threw away the packaging, they demanded that I use my own bin bags and tape, which is not only unreasonable but also unprofessional considering they delivered a faulty product. After I complied, and chased them for a response, they informed me that the collection could take up to 10 days, which is unacceptable as I am traveling abroad soon and cannot accommodate this delay.

Their representative, Dimple, also stated that I would be liable for any failed collection costs if I was not available at the short notice they would provide. This lack of flexibility and understanding, given the circumstances, is appalling.

Overall, Daals has provided a terrible customer service experience from start to finish. They failed to deliver the correct product, refused to acknowledge their mistake, and imposed unreasonable demands on me for the return process. I strongly advise against purchasing from Daals based on my experience.

Order Number: 348051
Date of Purchase: 6 June 2024

Ordered & received 2 broken mirrors - 1st one was no issue in getting exchanged but 2nd one arrived & I still have the broken mirror ! Initially asked for another exchange but they’ve taken so long I’ve asked for a refund but STILL no further forward - selling damaged goods & not refunding is not acceptable, I’ve ordered form Daals many times before with no issues but I won’t be ordering from them again - untrustworthy.

Every aspect of my experience with Daals has been incredibly stressful:

Delivery: Daals claim to give you 24 hours notice of delivery. What they actually do is send you a text in the middle of the day before they are planning to send you your order giving you 1.5 hours to cancel in the middle of the working day and threaten you with charging for delivery if you're not in. I called them as soon as I was able to within the working day - an hour and 20 minutes after they text - as I had a long-standing hospital appointment and wouldn't be in. They said it was too late (they'd given me less that two hours to reschedule ) and that I would be charged if I wasn't in. We ended up having to have family members rearrange their plans to sit in our house to accept delivery so we could attend our hospital appointment because of how unreasonably inflexible Daals were.

Returns: We ordered what we thought was some new dark wood furniture for our living room - when it arrived and we opened the box, it was cheap MDF wood with a dark wood plastic lacquer that was scratched and poorly glued together. We requested a refund on the basis that the items were defective. What ensued was a week of backwarding and forwarding from an array of different customer service representatives, none of whom would confirm that we could return the defective goods or would book a collection for us. We called repeatedly and not a single person would give us a straightforward answer about their returns process. At least five different customer representatives asked me to send photos, which I did, and then claimed they couldn't view them when, in their reply to me, forwarded back to me all the photos that I'd sent them in my previous email which they claimed they couldn't see! I had another Daals' employee email me with a product spec and asked me to unpack all the boxes again and specify - using their coding system - exactly which parts of each product were defective, in spite of another Daals' employee (eventually) confirming that the photos I'd sent were sufficient.

It took a whole week for someone to confirm that our defective items would be collected and gave us a ten day window for collection - which they failed to meet. Three weeks later and we are still awaiting collection - we have emailed and called Daals almost daily requesting our money back and at every turn their responses have been deliberately obstructive and intentionally designed to prevent us exercising our legal rights to return faulty goods. Today, my husband asked to speak to a manager and requested a copy of the recording of the call - the Daals' adviser put him on hold for 35 minutes before coming back on to say that there was no manager he could talk to. When my husband said that he was happy to wait, the Daals' representative said that she was terminating the call and hung up on him!!

I honestly cannot stress enough that you should NEVER order from these crooks. Their products are low quality and their customer service is corrupt and unlawful. Their behaviour has caused us a month of totally unnecessary stress and we are still no closer in getting our £500 back from them, in spite of our best efforts and willingness to return the goods to them.

They also seem to be operating illegally on Trustpilot as they are currently trading under daals.co.uk and daals.com - please do yourself a favour and read the customer experiences on the daals.com Trustpilot profile from UK customers, you will see a pattern of treatment of customers that reads exactly like what I've described above.

Their Glassdoor reviews from their own employees state that they 'treat the customer like the enemy' - this is very much my experience of dealing with this company.

I really hope this review spares someone else having to go through what we have experienced.

I wish I had taken the time to read some of the reviews here before making an order with this company. We ordered a sofa in October 2023 which arrived faulty (the back on one side collapses and does not click with the other being a sofa bed) plus the sofa is ROCK hard to sit on. Firstly the delivery company left it in my hallway and refused to bring it in any further leaving me no choice but to hire a handyman to lift it with me as it was too heavy. The sofa arrived tightly packaged so we had to cut the box open in order to unpack. Once assembled and realising the faults I contacted Daals (within the 14 day requirement to return) I had an email back requesting I return the sofa which has to be in its original packaging however - the original box was no longer useable. I emailed back to ask for another way to box/wrap the item and never heard back. I continued calling the company and no response. The sofa remains currently boxed and packaged waiting for collection however Daals are now saying because it’s outside of the 14 days return period they can only exchange the item?! So because they don’t respond that is somehow my fault?? Months later and I am still back and forth having to explain the situation to several different advisors as my complaint is passed around. Stay away from this company it is not worth it!!!!!!! AVOID AVOID AVOID!!

This company is churning out well-designed but poorly made furniture with hardboard and chip board and 'plastic' veneers being the mainstay of a number of pieces I bought, a number with manufacturing faults. Chips and Splits. There are a very high number of positive reviews for most items on the DAALs own site. Which is at odds with Trust Pilot. Draw your own conclusions. On the plus side I made a number of orders and they all arrived on time. I like the look of them...they were okay to build...but don't expect them to last heavy wear and don't expect them to feel like high quality items.

Please AVOID this company they are like scammers…they took my money twice for not delivery what I bought.

I would give them a 0 if I could. I bought a dressing table from daal, the drawers do not go in so I contacted customer services on the 17th, it is still not resolved despite calling several times, asking for a manager to call back 4 days ago and still nothing. Do not buy from here, if it goes wrong, they just don’t care. Appalling customer service.

Update- still waiting, it’s been 10 days and still no one has come back to me with a resolution or an update with the problem. Please don’t use them, I’m sure it’s great if it all works but it is awful when it gives wrong. Pls look at the negative reviews first before buying.

I placed an order for two Anya bedside tables. The delivery was quick but one of them arrived damaged. I contacted customer services immediately and they agreed to send out a replacement part. That part arrived quickly but was in even worse condition than the first. Again I contacted customer services and they agreed to send out another. Again this replacement arrived in poor condition covered in manufacturing defects and scratches. They’ve offered me a 30% discount to keep the original damaged table. Total unacceptable, why should I have to live with a damaged item because of their total lack of quality control.

I would give a zero if I could. paid extra to have a bed delivered the next day but it arrived three days later, there was no communication and left to be waiting all day for it , messaged and emailed them a few times with no reply. In the end had to ring a dozen times before we got through to someone. Once delivered i asked the guys to take it up to the bedroom for me because it’s heavy, they refused and said it’s against company policies and not insured to do that. The company is unethically full of false advertising and the service is definitely non existent.

As everyone else has said, Awful awful awful customer service. Avoid ordering from this store at all costs.
We had a large amount of furtirure ordered last year and had problems with 2 items and even though its under 12 month warranty, the customer serivce department are just not interested in helping us fix the issue or return the item or any help at all. I wanted to order more stuff with them but I will NEVER order again.

Really bad. Do not order from them, I ordered a table and was told it would be delivered and it was not delivered. Did not offer anything for the inconvenience and told it will be delivered a week later. No dispatch updates no communication to say it’s out for delivery.

We initially paid for express delivery and made it very clear to customer services that we wouldn’t be able to receive our parcel at the weekend as we weren’t going to be in and there was nowhere the items could be left.

We were then informed that the delivery was being attempted on Sunday and when we had to reschedule this meant the delivery would have been after the 5 working day express delivery period.

We were told that we wouldn’t be refunded our £30 express delivery fee as this was company policy even though this isn’t made clear anywhere on the site.

The position after we requested a reschedule is that this goes back to the planning team and we haven’t been provided with any sort of understanding of when we will receive our items.

Customer service is very much “computer says no” and there was zero flexibility which is incredibly disappointing after paying £1500.

Be very careful when ordering with this company, the communication is extremely poor and confusing and the customer service is horribly inflexible.

DO NOT USE THIS COMPANY...Took delivery of 8 dining chairs 6 weeks ago. First chair was clearly damaged pre packaging at the factory. Contacted Daals who asked if we could unpack and assemble the remaing 7 which we did, each taking an hour to unpack and assemble. All 8 had a fault or damage and Daals asked for a photograph of each fault. After 3 weeks they asked for a video of each fault which was supplied. Now after 6 weeks of being unable to use the goods we have been offered a paltry 20% off, and on one chair which was stained we asked if we could simply have that part replaced, we could but that would mean the discount would be removed. Have today been informed that the 20% refund will take up to 14 business days so in all we will have wasted 9-10 weeks. Embarrassing and shameful customer service from this company, I would assume that the goods are shipped direct from a manufacture because no decent, honest company would send out goods clearly damaged at the factory.

Awful I wish I had seen these reviews.

The customer service team are really awful people, no empathy no understanding and apparently no one else to talk to. I have no idea what the interview criteria is for the people who work for this company but there training is in how to rip people off and leave them out of pocket.

I wish I had read these reviews before!
I am disappointed in myself after seeing an increase in people on instagram tagging this furniture company, I didn’t do any research.
Poor quality but worst of all is the customer service. I’ve never experienced anything like it. I cancelled my order after so many errors there side with the incorrect address being used (despite 7 attempts to change it) the order just kept coming!!! So did the invoices for £30 delivery changes!! Currently awaiting a refund after 4 weeks of emails and phones being hung up on me!